Lindt Chocolate UK Reviews 

6,121
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, often highlighting their favorite chocolate types and exceptional range of fillings. Many appreciate the fast and reliable delivery, noting items arrive quickly, safely, and are always well-packaged. The ordering process is frequently described as easy and efficient, contributing to a fantastic overall purchasing experience. However, some people mentioned issues with delivery, specifically a lack of tracking and occasional delays. Several reviewers reported their chocolates arrived melted, particularly during hot weather, often due to delayed parcels.

What people talk about most

Product

Clients share positive opinions on product quality, often describing the chocolates as delicious, lovely, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the delicious taste and high quality... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and praising... See more

Service

Reviewers mention positive feedback about service, often highlighting the excellent experience from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I placed a large order of sale items but most of them expire in September, which was disappointing. My family members will appreciate them though. Delivery was quick and they were well packaged. Th... See more

Company replied

Rated 4 out of 5 stars

Good price, better choice than in the supermarkets, well packed. He downside is that the website site tracking was a bit odd, we had recieved it unexpectedly even though the website said it hadn't be... See more

Rated 5 out of 5 stars

I’ve been a customer for a few years now and the experience of purchasing and delivering chocolates etc is fantastic Only once have I had a problem and it was sorted out immediately The site is e... See more

Rated 5 out of 5 stars

I enjoy ordering from Lindt as it’s one of my favourite chocolate brands. I order regularly and sometimes spend more than I should! However it’s the only place that I can find Lindt chocolate orange b... See more

Company replied


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(6,121)

4,832 reviews in the last 12 months

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Rated 5 out of 5 stars

Frist class products

Ordering is easy, delivery is great, well packaged and protected with a good quality cardboard.
Most importantly the chocolate is yummy and the choice is varied, even better I got them in the sale:-)

July 16, 2026
Rated 5 out of 5 stars

A summer treat

The items were despatched quickly and well packaged. It was great to be able to purchase the champagne chocolates this late in the year as these are normally a Christmas treat and not always available.

July 14, 2026
Rated 5 out of 5 stars

Good variety of chocolates

Great website for ordering good selection and fast and reliable delivery service. Found it a little on the expensive side but worth it especially for presents for friends and family and a treat now and then

July 15, 2026
Rated 5 out of 5 stars

Lindt Chocolate Shopping Experience

As usual, the online shop and website works very well. They have good stocks of my usual purchases, I quite like the dark and flavoured bars. Finding the items is very easy, the checkout if fast and secure. The delivery is usually very quick, but more info and tracking would be useful. The quality of the products are really good, hence why I keep returning and buying.

July 15, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so happy to hear you enjoy our website and the selection of dark and flavored bars! We truly appreciate your continued loyalty and positive feedback regarding our product quality and efficient checkout process. We understand your desire for more detailed tracking information and we are actively exploring options to enhance this aspect of our delivery service. Your suggestions are invaluable as we strive to improve our customer experience.

Rated 5 out of 5 stars

I absolutely love this chocolate

I absolutely love this chocolate, I think it’s one of the best , I won’t buy any other it’s so lovely to eat and enjoyable to share , keep on making this lovely chocolate Lindt it’s just 10/10

July 15, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so delighted to hear how much you love our chocolate and that you find it so enjoyable to share. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent service from order to…

Excellent service from order to delivery. Packaged safely and in perfect condition on arrival. As for the chocolates they were delicious of course.

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so delighted to hear that you enjoyed our chocolates and that your order arrived safely and in perfect condition. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Problems solved

I have been contacted by Lindt and have addressed my issues with a brilliant solution.

July 21, 2026
Unprompted review
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. If you are able to provide contact information, our customer service team would like to make contact to resolve the matter. Thanks again, Lindt UK

Rated 5 out of 5 stars

I enjoy ordering from Lindt as it’s one…

I enjoy ordering from Lindt as it’s one of my favourite chocolate brands. I order regularly and sometimes spend more than I should! However it’s the only place that I can find Lindt chocolate orange bars now! My only issue is that I ordered 50+ bars in the middle of a heatwave and completely forgot to put them in the fridge, but it’s no fault of Lindt themselves as they arrived in perfect condition. I will be ordering more once the heatwave is over!

May 19, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad to hear you enjoy our chocolates, especially the chocolate orange bars! It's wonderful to know we're your go-to for this particular treat. We appreciate your understanding regarding the heatwave and are happy the bars arrived in perfect condition. We look forward to your next order!

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