I placed a large order of sale items but most of them expire in September, which was disappointing. My family members will appreciate them though. Delivery was quick and they were well packaged. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, better choice than in the supermarkets, well packed. He downside is that the website site tracking was a bit odd, we had recieved it unexpectedly even though the website said it hadn't be... See more
I’ve been a customer for a few years now and the experience of purchasing and delivering chocolates etc is fantastic Only once have I had a problem and it was sorted out immediately The site is e... See more
I enjoy ordering from Lindt as it’s one of my favourite chocolate brands. I order regularly and sometimes spend more than I should! However it’s the only place that I can find Lindt chocolate orange b... See more
Company replied
Company details
Written by the company
Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.
Contact info
London, United Kingdom
- lindt.co.uk
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing some items and still waiting…
Missing some items and still waiting for reply. It’s one week already
July 8, 2026
Reply from Lindt Chocolate UK
We understand your frustration regarding the missing items and the delay in our response. We are actively looking into this matter for you.
Reply from Lindt Chocolate UK
We sincerely appreciate your thoughtful feedback and are delighted to know you enjoy Lindt chocolate.
Easy to navigate website
Easy to navigate website. Speedy delivery & free if you spent enough. That was not difficult with the great deals available.
July 8, 2026
Reply from Lindt Chocolate UK
We're so glad you found our website easy to navigate and enjoyed the speedy, free delivery! It's wonderful to hear you found great deals.
Reply from Lindt Chocolate UK
We are truly happy to hear that you consistently have such a wonderful experience with us. We appreciate your kind words!
Great prices
Great prices . Prompt delivery .
Quality always the best
Nothing to beat Lindt
July 8, 2026
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Not too keen buy online
I love Lindt. Company doing great promo with amazing prices. Quality of products are perfect. But I very disappointed with delivery. Parcel was left outside with temperature +33*C. So you can imagen what I got, when I get home... and I couldn't manage delivery - no notification from courier at all. I'm now not too keen buy online.
July 8, 2026
Reply from Lindt Chocolate UK
We appreciate you sharing your feedback regarding your recent order. It is concerning to hear about the delivery issues you experienced, especially with the high temperatures affecting your chocolate. We understand how disappointing it must have been to receive your parcel in that condition, and the lack of notification from the courier is certainly not the experience we want for our customers. We are actively looking into our delivery processes to prevent such occurrences in the future.
Great sale
Great sale, brought various items. The only problem was not informed regarding very short use by dates. would have been 5 stars if this was shown for sale items.
Everything else perfect, ease of ordering, quick delivery.
July 8, 2026
Reply from Lindt Chocolate UK
We're happy to hear you enjoyed the sale and found ordering and delivery easy! We appreciate your feedback regarding the use-by dates on sale items. We are always working to improve our customer experience.
Good selection of reduced price goods…
Good selection of reduced price goods in the sale and realistic prices - great that if you buy a lot you get free delivery!
July 7, 2026
Reply from Lindt Chocolate UK
We're delighted to hear you appreciated our selection of reduced-price items and found our pricing realistic. We're also glad you value our free delivery option for larger orders!
Really good and prompt service
Really good and prompt service, especially considering the heat wave, everything was well packed and perfect condition.
July 8, 2026
Reply from Lindt Chocolate UK
We're so glad to hear that you received such good and prompt service, especially given the heat wave! It's wonderful that everything was well-packed and arrived in perfect condition.
Full of nasties
Full of nasties. Palm oil again. Loads of lab created ingredients. No thanks.
November 11, 2025
Reply from Lindt Chocolate UK
We appreciate your feedback regarding our ingredients. We are always reviewing our product formulations and your comments are valuable to us.
Quick and efficient service with great…
Quick and efficient service with great communication.
July 7, 2026
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK
Everything was excellent except for…
Everything was excellent except for your payment system because I was unable to have a different billing address from the shipping address.
July 7, 2026
Reply from Lindt Chocolate UK
We appreciate your feedback regarding our payment system. We understand that not being able to use separate billing and shipping addresses caused an inconvenience, and we are looking into this.
Need to be packed better on this heat
Need to be packed better on this heat, everything turned up like Chocolate soup.
July 7, 2026
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK
Lindt Chocolate UK T&Cs
Lindt Chocolate UK T&Cs
(5) Should there be any risk that high outside temperatures might affect the quality of our products during shipping (possible at 23 degrees Celsius or higher), we shall inform you of possible delays in or temporary suspension of delivery when you place your order. When placing your order, you agree that we will send the products only once the temperature has dropped sufficiently. In that case, the delivery times specified in paragraph 5 above shall not apply. We shall inform you immediately when we send the products.
I sent an email 3 days ago requesting clarification, but I have not received a response yet. They have a five-day deadline to respond.
July 14, 2026
Unprompted review
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. If you are able to provide contact information, our customer service team would like to make contact to resolve the matter. Thanks again, Lindt UK
Great product choice
Great choice, more than in local supermarkets. Quick delivery at good sale prices. Delicious
July 7, 2026
Reply from Lindt Chocolate UK
We're so glad you enjoyed the wide selection and found our delivery quick and prices good. We're especially happy to hear you found our products delicious!
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Great choice of chocolate flavours
I loved the great choice of chocolate flavours.My order was carefully packed and arrived quickly.
July 7, 2026
Reply from Lindt Chocolate UK
We are so pleased to hear you enjoyed the wide selection of chocolate flavors and that your order arrived quickly and carefully packed. Thank you for your kind words!
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.