The chocolate is great, as you'd expect from Lindt & it was well packaged. My only gripe is that I wasnt notified when the delivery would arrive. As luck would have it I was at home awaiting another... See more
Company replied
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Review summary
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Reviews shaping this summary
Easy access to offers and the order process. They would have got 5 stars if their system automatically applied vouchers which had previously been awarded. I forgot to enter mine so paid more thay I ne... See more
Company replied
Great chocolate, packed well and delivered quickly. There’s a minimum order requirement, which means I don’t buy often and the offer on some items meant I needed more to make up the minimum, it other... See more
Company replied
Don't ask "how did we do?" when I don't have my order yet. Ordered a week ago and the same day I got an email saying your order has been packed. Delivery is 3-5 working days which you've had . It's... See more
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Company details
Written by the company
Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.
Contact info
London, United Kingdom
- lindt.co.uk
4.3
Excellent
6K reviews
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Quick and efficient service with great…
Quick and efficient service with great communication.
July 7, 2026
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK
Everything was excellent except for…
Everything was excellent except for your payment system because I was unable to have a different billing address from the shipping address.
July 7, 2026
Reply from Lindt Chocolate UK
We appreciate your feedback regarding our payment system. We understand that not being able to use separate billing and shipping addresses caused an inconvenience, and we are looking into this.
Need to be packed better on this heat
Need to be packed better on this heat, everything turned up like Chocolate soup.
July 7, 2026
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK
Lindt Chocolate UK T&Cs
Lindt Chocolate UK T&Cs
(5) Should there be any risk that high outside temperatures might affect the quality of our products during shipping (possible at 23 degrees Celsius or higher), we shall inform you of possible delays in or temporary suspension of delivery when you place your order. When placing your order, you agree that we will send the products only once the temperature has dropped sufficiently. In that case, the delivery times specified in paragraph 5 above shall not apply. We shall inform you immediately when we send the products.
I sent an email 3 days ago requesting clarification, but I have not received a response yet. They have a five-day deadline to respond.
July 14, 2026
Unprompted review
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. If you are able to provide contact information, our customer service team would like to make contact to resolve the matter. Thanks again, Lindt UK
Great product choice
Great choice, more than in local supermarkets. Quick delivery at good sale prices. Delicious
July 7, 2026
Reply from Lindt Chocolate UK
We're so glad you enjoyed the wide selection and found our delivery quick and prices good. We're especially happy to hear you found our products delicious!
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Great choice of chocolate flavours
I loved the great choice of chocolate flavours.My order was carefully packed and arrived quickly.
July 7, 2026
Reply from Lindt Chocolate UK
We are so pleased to hear you enjoyed the wide selection of chocolate flavors and that your order arrived quickly and carefully packed. Thank you for your kind words!
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
The Best Chocolate
Love Lindt Chocolate, I usually shop in the Portsmouth branch, the staff are very friendly and efficient. As there is no shop nearby and would have to travel fourteen miles there and back decided to shop on line. The service was quick and with many updates as to when delivery was expected. Very pleased and the chocolate was delicious. Very happy.
June 5, 2026
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Chocolate arrived completely melted
Chocolate arrived completely melted, customer service 4 days in and not answer
July 9, 2026
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK
Do not order in summer
No idea why Lindt chooses to use Royal Mail especially during a heatwave when they know Mail Vans arent exactly fridges. Ordered before heatwave but chose to deliver on the hottest day. Royal Mail didn’t bother ringing door, just left it on the porch. I picked it up before they even got back into the van but may as well have not bothered as the balls were so melted they didn’t resemble balls any longer. This only happened to the Lindt balls though. The selection boxes remained delicious and unscathed.
July 9, 2026
Reply from Lindt Chocolate UK
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the condition of the chocolates upon arrival, especially the melted balls. We understand how disappointing it is to receive an order that doesn't meet expectations, particularly when considering the weather conditions. We are reviewing our delivery processes, especially during warmer periods, to prevent similar situations in the future. We are glad to hear that the selection boxes were enjoyed.
Reply from Lindt Chocolate UK
Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Reply from Lindt Chocolate UK
We are so pleased to hear that you enjoyed our chocolate and found the packaging beautiful. Your positive feedback is truly appreciated!
Very well packaged and delivered…
Very well packaged and delivered quickly. Product, wedding favours boxes, easy to assemble and looks good.
July 6, 2026
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Reply from Lindt Chocolate UK
We're so happy to hear that you enjoyed our chocolates and that they made for a lovely gift! We appreciate your kind words.
Smooth flavour
Smooth flavour, always exceptional packaging, care for details, I never got even single chocolate broken through out the delivery. Good quality of product and service.
July 7, 2026
Reply from Lindt Chocolate UK
We are grateful for your kind words and pleased to hear that you enjoy our chocolate.
Lindt had great offers great packing…
Lindt had great offers great packing and superb delivery 🚚 congratulations
July 8, 2026
Reply from Lindt Chocolate UK
We're so happy to hear you enjoyed our offers, great packaging, and superb delivery! Thank you for your wonderful feedback.
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