Linen Chest Reviews 324

Order 84037361
I can’t even contact this merchant by number or chat because they don’t babe this option to do so only by email which they email once per week which is hialrious

I never received my order so I sent an email
They reply after week asking they can issue a replacement to pick up at store but stores are really far away and I want my refund

They never replied back after wards wow

I want my refund

Save yourself aggravation, buy from someone else. 1) get $5 off for signing up for emails. Get email, no code. 2) get on the longest too-many-questions asked chatbot & wait over 1/2 hour for live agent. Got code after another 10 minutes. 3) get on chatbot for 38 mins to get price adjustment on order b/c it just went on sale again. Find out I can't have price adjustment until I have the items. WHY? Other companies do it over the phone before items are shipped. 4) find out I don't get price adjustment if the new sale price runs out. Well, my order hasn't even shipped yet, to ship Nov. 27th - new price runs out Sunday Dec. 1. Chatbox not on line Sat. or Sunday!!! I can't go to the store because I paid by Paypal! Linen Chest has strings attached to every frigging thing. I shop on line a lot and I sure won't come back to this dead end store. p.s. Even if I could get a price adjustment?? I lose my $5 for signing up for emails. I am still signed up for them, this wasn't an 'on your first purchase' deal, it was just for the emails. Really?? I want to actually talk to a person! Hear their voice! By the way hire more people on your chatbox. Waiting 38 mins. is stupid.

Not sure what everyone is complaining about. I ordered some counter stools and had great communication. My items arrived quickly and undamaged.
Would deal with again.

Terrible customer service. I purchased an online order for 4 items and used Affirm as the payment method on Nov 13th. The next day I was worried about the (at that time) pending Canada Post strike. The only option I had was to use the "chat" which I did on November 14th. Linen Chest indicated they use Canada Post as one of the shipping options and could not confirm how my order would be shipped.
Therefore to not take any chances, I asked to cancel my order. Unfortunately, 3 of the 4 items had already shipped but customer service was able to cancel the 4th item (I have an email confirmation that the item has been cancelled). The item still has not been refunded to Affirm so now I am still on the hook to pay for an item that has been cancelled, an approx $62.00 item.

I have tried chatting several times but keep getting the run around ie: I was not charged/I have to wait 3 to 5 business days/I have to contact Affirm (who have assured me only Linen Chest can issue the refund). I have emailed the cancellation confirmation I received from Linen Chest and attached the correspondence I received from Affirm, but of course no one replies. Can someone please confirm the refund has or will be processed?

This is unfortunate but because of the lack of customer service, I will not be shopping at Linen Chest again, Canadian company or not.

I have never had a bad experience in 25 years with this business but today my wife and I were treated like crap and we will never go back there again. All this for a cashier with a shitty attitude towards customers. (STAFF 98096)
So don't write back to me asking for more details because I've wasted enough time as it is.
Understand even more why AMAZON is so popular...

I ordered an item from Linen Chest over two months ago, with the expectation that it would be delivered within a week. Unfortunately, I have yet to receive the item. The store's website doesn't clearly indicate which products are fulfilled by third-party providers, making it difficult to track issues when they arise. When I contacted Linen Chest multiple times via email (they don’t offer a customer service phone number), I was initially told the order would be refunded. However, despite this assurance, they ended up charging me for the item again—this time, in full.

I've now contacted them for the fifth time, but have received no resolution or explanation as to what went wrong. The lack of communication, transparency, and customer service has been extremely frustrating, especially considering the delay and confusion around the charges.

In summary, my experience with Linen Chest has been disappointing. If you're considering shopping here, be aware of potential issues with third-party orders, unclear policies, and poor customer support.

This version consolidates your experience into a clear and structured review that highlights the key points: delivery issues, lack of transparency, poor customer service, and unexpected charges. It should provide other potential customers with a clear picture of what to expect.

Non existent customer service. You cannot get to speak to a human agent. The AI Bot is narrowly programmed; so it cannot respond to all questions a customer has. It is not fair that Linen Chest accepts online orders & a customer cannot get speak to someone to resolve troublesome issues. Imagine ordering towels online on 6 NOvember 2024, then receiving part of the order a week later & being told that the rest of the order would not be shipped out before December 23, 2024. That means I'll be getting it next year.
I would not be buying anything else from this store & I do not recommend this store to anyone until it implements proper customer service. AI does not cut it for good customer service.I should have read the reviews before ordering.

I am sharing this note to advise in store service is absolutely fantastic..
Most of these 1* reviews are experiences due to on line issues..
The on line experience is NOT reflective of the in-store customer service experience.

I wish I would have read all those reviews before I ordered through Linen Chest. I ordered a 200$ item online. I received an email with a tracking number from Canpar. After a few days, I check the tracking to see where my order was at. Well, the tracking said it has been delivered to Montréal but I live in Gatineau. Since then, I am trying to cancel my order and get reimbursed but so far I am unsuccessful as they need to investigate. If I do not contact them, they do not contact me to provide updates. Actually, they never have updates, they always say the same thing... No progress on my case. I will never buy from them again, customer service is inexistant.

Regarding my order# 83980487, my previous review about my blind purchase return experience,
I was given a reference number on trust pilot.
The reference number is 181505. The answer from Linen Chest advised me to contact the live chat service. I tried, but I could not get an agent to help me. It is just an AI-based service.
Since I have not gotten a solution for my concern, here on this platform, I am asking linen chest: Can I return the unused blind to the store with the invoice printed from my online account?

Well i am honest. You have removed personal contact with people in position of authority.

Shame on you. That is the opposite of "caring" for others.

I bough an item online and now I'm trying to return it. Once you request the return online, they say they'll contact you. Its been nearly a month and they haven't contacted me so I haven't been able to return my item. I've emailed them numerous times without any response.

Our family has been a client of the Linen Chest since they were one store on Queen Mary - which is likely before the people working in customer service were born. I feel I've earned the right to share an opinion on this platform.

I can appreciate the times we live in, and have lowered my expectations across the board as a result of dwindling after sale client care.

But the Linen Chest has now taken the cake, with removing any and all ability to contact a human being. Aside from either a 'chat' bot that doesn't function properly, you now have no choice but to contact Linen Chest via email. For any issue - accounting, human resources, customer service. The recording instructs you to go to the website and send an email.

I am a patient person - but after purchasing two picture frames on August 11th as wedding gifts with a promise of delivery between 2-4 weeks, we are now October 22nd, and I have received only one. The other is on back order, and no one is answering my emails as to when I will receive it. I have sent five polite emails.

Exasperated, I called today and pressed all options to obtain a human being. The only person who answered the phone when I called today was the person scheduling mattress deliveries. She took the time with me on the phone - even though it was not her responsibility at all to do so - to track the status of my order. Which is still on backorder, and the estimated date is now November 8th. Three months for a picture frame. Very disappointing, but at least it's an answer.

The people in customer service are working from home. Whether they feel part of the Linen Chest team, or feel for client care, I cannot say. But judging from their actions, or rather inaction, I can say they are either overwhelmed, disengaged or disinterested.

I am lucky to have spoken to a human being by fluke, and that she happened to be compassionate. The Linen Chest is sitting with my money as I wait three months (maybe longer, who knows) for a very overdue gift of a picture frame. This is absolutely unacceptable.

This past weekend I needed to buy double-wall coffee glasses, and in the past this would have been a no-brainer to shop Linen Chest - but I went elsewhere. Not because of pricing. All because of this experience, I now lack confidence in them. What a shame.

I hope this situation ameliorates for the Linen Chest's sake, because people may not be willing to stick around and find out.

HORRIBLE!!!!!!!!!!!!!
do not order online!!!
worst customer service

Customer service is dreadful. I tried to order online and the site wouldn't accept either one of my credit cards. I was told to contact my bank by an automated message. My cards are working fine, thanks very much. I tried to communicate with the horrible 'customer service' chat bot. It was a completely demeaning and frustrating experience. Most companies will provide an option to switch from the bot to a human after a couple of tries but not Linen Chest. Horrible.

I couldn't find a phone number on the website so I called my local Linen Chest store. They didn't have the item I wanted in stock but they did give me the company's 1-800 number. I called the number and selected customer and the automatic recording directed me back to the website! There was no option to speak to a human at the 1-800! What a complete nightmare. The worst customer service ever!!

In response to the note left by Linen Chest below, there are no live chat agents available! And I will never attempt to negotiate with your horrible chat bot again. You've lost my business permanently. I purchased my products elsewhere and am very happy with them.

I regret not reading here's review before purchasing.

I purchased an item that was available for immediate in-store pickup when I checked the online shopping page, but the confirmation email said it would be available for pickup in 1-3 weeks and that they would contact me when it is available.
It's been 3 weeks and it still isn't available for pickup. The only way to contact this company is through an automated answer system, so when I contact them they reply "that it will be available for pickup in 1-3 weeks". That's it.
Garbage!!
How can I get the product I purchased?

order#83926676
Placed on Sep. 13, 2024, 8:25:56 a.m.

I purchased bedding in store recently which was a pleasant experience with helpful staff. Changed my mind about the sheets so returned them. The employee told me I had to provide my name, phone number, and email address. When I asked why, I was told 'it's policy, I can't process the return without it.' I was not impressed, as this information is none of Linen Chest's damn business! I provided partially correct information, and refused to give an email address. She managed to process the return without it. I will not purchase anything from this store again unless the return policy is changed.

Update: I recently returned the other item purchased originally, as it turned out not as expected, and was pleasantly surprised that the person on cash did not ask for any personal information. This begs the question: what is the actual return policy of Linen Chest??

I ordered wine glasses and a piece of art from the Linen Chest. Upon receipt, The glasses were properly wrapped, but the piece of art was not, hence was broken in the box. Lucky for me, the gentleman from Canpar saw that and so I refused the package. We both took pictures of the broken piece and how badly the box was damaged, let Alone poor packaging from the Linen Chest. I immediately went on line to find the customer service number, only to find out that they re-route you to a Chat BOT on the Linen Chest Web site. It was frustrating. After 20 minutes of trying to enter the information in the right BOT question, the BOT claimed someone will reply to me via email. 2.5 weeks later I received an email from the Linen Chest stating they received my request and were replacing my item. I had already received it that day, thanks to the Gentleman from Canpar! He had made sure to make the claim on my behalf! And the piece of art was intact, yet again, was not properly packaged.
I won’t be ordering on line any more from them. It is very poor customer service.
I will only purchase in store.

This is the message from the email I received from LinenChest when they stated the return:
“We are available for any other questions and we thank you for your patience and understanding.”

No signature, no email, no number

So terrible! I ordered a expensive espresso machine, and after a week, they didn't ship it yet. When I tried to contact them. They only give the option to talk to a robot that doesn't help you at all.

Zero Customer Service
I ordered a comforter set in late August. On September 4,2024 at 2pm, checked the tracking number with delivery company and saw that it had been delivered. They never buzzed me nor called me. I went to check downstairs but nothing was there. Called delivery company and was told that it was left outside the front door. That means that it was left on the sidewalk of an extremely busy street in downtown Ottawa. When asked why he left it there, because when you open the front door of my building you step dirctly onto the sidewalk. She said it is left to the discretion of the driver and that I would need to contact the seller to make a claim. I did so Sept 4, 2024 no response, Sept 6, no response Sept 8 no response. I am appalled that a family owned company could care less as long as the get their money. This truly saddens me. I live on Old Age Sucurity and have limited money. I had saved for 10 months to purchase a new comforter. I am lost for words.