Very "pure". No frills website, simple order form, very effective telephone service. I'm using the 900 Mbps symmetrical on CityFibre network. Worked like a charm, the ONT installation was smooth, ro... See more
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Had issue with slow internet speed and not being able to stream anything. The person on the phone was very helpful, although a little frustrating at times having to go through all the settings it was... See more
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Don’t trust positive reviews left recently - definitely paid for. Every week they have “maintenance” without notice before or after - router reboot required after you go through gaf of creating ti... See more
Company replied
Will be moving to another provider imminently. Poor WiFi signal throughout home, significant outages throughout our contract with them. More recently have received multiple messages daily saying “do n... See more
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Company details
Written by the company
LinkBroadbands.com is here to make getting online a simpler and more affordable process. Our team is committed to bringing you all the information you could possibly need when making the right purchasing decision for your home or business. We offer to every consumer who signs up before Black Friday receives a 12-month Amazon Prime membership as well as six months of FREE TV service (with Premier Sports 1 & 2), 215+ channels, and 45+ Apps.
Contact info
Dartford business park , DA1 5FS, Dartford, United Kingdom
- 03301741444
- info@linkbroadbands.com
- linkbroadbands.com
2.9
Average
308 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great offer thank for the service
December 13, 2023
Unprompted review
Reply from linkbroadbands.com
Thank you very much Connor
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Would recommend!!
Was so easy to set up online! I received emails every step of delivery and set up was nice and quick! I set up through the tether app which is so useful!
December 6, 2023
Unprompted review
Reply from linkbroadbands.com
Thanks Holly, this would really help others
We switched from BT to link broadband…
We switched from BT to link broadband and the broadband performance has been poor often failing and it has been very hard to get in touch with the company to resolve the problems. I would not recommend them as an ISP.
November 27, 2023
Unprompted review
Reply from linkbroadbands.com
Hi Richard,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Good service and good connection with…
Good service and good connection with good customer service
November 21, 2023
Unprompted review
Reply from linkbroadbands.com
Thanks a lot Smith
Possibly worst broadband provider in the UK!
Horrible speeds, over priced packages, shockingly bad customer service.
A week doesn't go by that we lose broadband connection during work hours.
When you call support, whenever you are patient enough to be 1st in line, you will be placed back at the queue. Impossible to get hold on to them.
I can't believe such service exists in 2023. Can't wait our contract to be over!
November 13, 2023
Unprompted review
Reply from linkbroadbands.com
Hi Gürcem,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
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Reply from linkbroadbands.com
Thanks Sanju
Impressive Service with Link Broadband
Title: Impressive Service with Link Broadband
Rating: ★★★★★ (5/5)
I recently switched to Link Broadband, and the experience has been nothing short of outstanding. As a dedicated remote worker and a passionate online gamer, a reliable and high-speed internet connection is crucial for my daily activities. Link Broadband has not only met but exceeded my expectations in every way possible.
**Speed and Reliability (★★★★★):**
Link Broadband delivers on its promise of high-speed internet. I opted for their top-tier plan, and the consistent download and upload speeds have been fantastic. Whether I'm streaming 4K videos, hosting video conferences, or engaging in intense online gaming sessions, there's no lag or buffering to be found. The reliability of the service is truly remarkable, with virtually no downtime or interruptions.
**Affordability (★★★★★):**
Link Broadband offers competitive pricing for the quality of service they provide. The value for the speed and reliability you get is truly exceptional. It's a welcome change from some of the other providers I've used in the past, where the pricing did not align with the performance.
**Installation and Setup (★★★★★):**
The installation process was straightforward, and the technician who came to set up the service was knowledgeable and efficient. The equipment provided was of high quality, and I was up and running in no time.
October 21, 2023
Unprompted review
Reply from linkbroadbands.com
Thanks a lot Umair
Horrific customer service
We moved into a new build property and Link Broadbrands was one of the only providers in the area. We’ve had numerous issues with the internet cutting out and whenever we’ve called customer services we’ve been told to email instead (no emails have ever been responded to) or to call back on Monday if it’s been the weekend. Cannot wait to reach the end of the contract so we can switch.
October 14, 2023
Unprompted review
Reply from linkbroadbands.com
Hi Vikki,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
terrible customer service
terrible customer service, been having packet loss for a month and been told to do a test, after doing the test i've had 0 response, do not recommend.
October 13, 2023
Unprompted review
Reply from linkbroadbands.com
Hi Enzo,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
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Happy Customer
Installers came as a team of 3, connected the fibre exactly where I needed it on the property. Activation was simple however needed a quick technical call with Link Broadband. Phone answered straight away and corrective advice given promptly. So far so good!!
October 13, 2023
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for your continuous support as a loyal customer of Link Broadband. We appreciate your positive feedback and are glad to know that you have consistently enjoyed our service without any issues. Our dedicated customer service team is always available to quickly address any concerns you may have. Your satisfaction is our priority.
Thank you for choosing Link Broadband. We are committed to providing you with a reliable internet experience.
Best regards,
Link Broadband
Good customer service
Good customer service, good speeds overall. No issues.
October 9, 2023
Unprompted review
Reply from linkbroadbands.com
Thank you Marc
Seamless Connection
Connection is seamless and monthly tariff is cheap when compared with other competitors. Customer Service is prompt and are top on their service when issues do occur (just had issue twice, which was sorted within hours). Delivery was on time, never had to wait for internet connection at my new home.
August 21, 2023
Unprompted review
Reply from linkbroadbands.com
Thank you Sam for choosing LINK , and we appreciate your feedback
Had a disappointing experience with the…
Had a disappointing experience with the service. Poor customer service and subpar quality. Wouldn't recommend.
August 13, 2023
Unprompted review
Reply from linkbroadbands.com
Hi Umair,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
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Reply from linkbroadbands.com
Dear Customer,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
4 weeks in, totally unreliable
Had this company for 4 weeks. Constant issues with connectivity, constantly offline. Speeds are appalling despite supposedly paying for fast broadband. My tv constantly buffers and have now needed to purchase more data from my mobile company as can't use wifi. Difficult to understand the people at tech support. Totally regretting moving to this company. Virgin might be appalling for customer service but it was, at least, reliable!
Called the customer line, went from caller number 1 to caller number 8 numerous times. Call Centre is definitely NOT in the UK as promised. Customer Service Advisor was not interested .. "I will arrange for technical team, (who were currently unavailable), to call you" I explained that 1 month into the contract I wasn't happy so that is a Customer Service issue but to no avail!
August 3, 2023
Unprompted review
Reply from linkbroadbands.com
Dear Karen Drew,
We sincerely apologise for the connectivity issues you have been facing during the past 4 weeks. We understand the frustration caused by slow speeds and constant offline status, especially after choosing our service for fast broadband.
We truly regret the inconvenience caused, and we assure you that we are committed to investigating this matter thoroughly to identify the root causes and find a suitable solution to improve your internet experience.
Regarding the difficulties you encountered with our tech support and customer service, we apologize for any miscommunication. We are currently in the process of automating our customer and technical support services to ensure a smoother and more efficient experience for our valued customers like you.
We value your feedback, and we want to make things right for you.
Thank you for bringing these issues to our attention. We will do everything in our power to rectify the situation and ensure your satisfaction with our services.
Best regards,
Customer Support Team
Rubbish broadband speeds
Difficult to set up our router, couldn't understand the man over the phone. Haven't once had the speeds we were promised and paying for. Can't write a complaint as the page for doing so doesn't load, just says "Error"!. Sick and tired of false advertising of super fast broadband and not getting it.
Do not use this company!!!
July 27, 2023
Unprompted review
Reply from linkbroadbands.com
Dear Ryan Knight,
We apologize for the difficulties you experienced in setting up your router and the frustration with the phone support. We understand how important reliable and fast internet is, and we are truly sorry for not meeting your expectations.
Your feedback is valuable to us, and we take it seriously. We will thoroughly investigate the issues you've raised to identify the root cause and find the best solution to improve your internet experience.
Once again, we apologize for any inconvenience caused, and we are committed to making it right for you.
Link Broadband
Absolutely shocking customer service
Absolutely shocking customer service, think they are a tiny firm with only a few people working there. Can never get in touch with them, took me 3days to get in touch. They never reply to emails. And the Internet speed is not even half what I pay for.
Avoid go with another company.
July 6, 2023
Unprompted review
Reply from linkbroadbands.com
Dear Dale Jackson,
Thank you for reaching out to us and sharing your concerns. We apologise for any inconvenience you've experienced with our customer service and the internet speed.
We take your feedback seriously and want to assure you that we are committed to addressing the issues you've raised. Our technical department will be contacting you shortly to understand your specific situation and work towards resolving the internet speed problem.
To assist us in providing you with the best support possible, could you please provide us with your contact number? This will allow our technical team to reach out to you directly and ensure a prompt resolution.
We appreciate your patience and understanding as we strive to improve our services. Your satisfaction is important to us, and we want to ensure that your internet connection meets your expectations.
Thank you for bringing these matters to our attention, and we look forward to resolving the issue for you.
Best regards,
Link Broadbands
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If I could give it zero I would
If I could give it zero I would. Had it a month, we regularly go days without it working. Tickets raised, told they're addressing it - they don't! Customer Service closed on Sundays!!!
I work from home so this is a major issue.
Frequently asked how I cancel, and this question goes ignored each time.
July 5, 2023
Unprompted review
Reply from linkbroadbands.com
Dear Lucy Leask
We sincerely apologize for the frustration and inconvenience you have experienced with your internet service. We understand the importance of having a reliable connection, especially when working from home.
Please be assured that we take your concerns seriously and are fully committed to resolving the ongoing connectivity issues you've been facing. Our technical team is actively working to address the root cause and improve the stability of your connection.
We apologize for any delay in addressing your support tickets and any miscommunication regarding the resolution. We understand the impact this has on your work and want to assure you that we are dedicated to finding a solution that meets your needs.
To better assist you, we kindly request you provide us with your contact information, including a phone number and the best time to reach you. This will allow us to personally follow up with you and ensure we promptly and effectively address your concerns.
Thank you for bringing these issues to our attention. We are committed to making things right for you and ensuring a positive experience moving forward.
Best regards,
Link Broadbands
Excellent service from very kind and…
Excellent service from very kind and patient engineer who sorted the internet problem very calmly and efficiently couldn’t ask for better service thank you!
July 5, 2023
Unprompted review
Reply from linkbroadbands.com
Dear Denyse Hudson,
Thank you so much for your kind words and positive feedback! We're delighted to hear that our engineer provided excellent service and efficiently resolved your internet problem. It's our utmost priority to ensure our customers receive the best assistance possible.
We truly appreciate your feedback and will make sure to pass along your compliments to our engineer.
Best regards
Link Broadbands
Terrible
Terrible. Promised faster internet than what I was getting at kcom yet it's much worse. Always buffering or even going down several times a week. No support when you need it as they don't get back to you. A lot of the time no one answers the phone when trying to contact them. Can't download with this internet but no one can figure out why. This is not what I was expecting and as soon as this contract is over I will be switching again. No one to contact when your internet crash's on a Sunday so have to wait till the Monday to get it sorted. I am going to contact trading standards as I don't want to be stuck in a contract for 2 years with this service.
June 25, 2023
Unprompted review
Reply from linkbroadbands.com
Hi Kerrie,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
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