Link My Pet Reviews 

196
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a ne... See more

Rated 1 out of 5 stars

It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... See more

Company replied

Rated 1 out of 5 stars

We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... See more

Rated 1 out of 5 stars

The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... See more

Company replied

Company details

  1. Pet Supply Store

About Link My Pet

Written by the company

Link Light

Link GPS Smart Tracker for Dogs

The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.

  • Location Tracking
  • Activity Monitoring
  • Temperature
  • Light
  • Records
TRY RISK FREE FOR 90 DAYS Link Classic and Sport Devices Link Cover Photo

Contact info

1.8

Poor

TrustScore 2 out of 5

196 reviews

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1.8

All reviews

(196)

1 review in the last 12 months

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Rated 4 out of 5 stars

I trust my Link GPS to keep my dog safe.

I have used the Link GPS for my dog for three years. The app is easy to use and it provides accurate location for peace of mind when I’m away from home or should he get lost. While it is easy to charge the Link every other day or so, longer battery life would make it a ten rating.

August 11, 2020
Unprompted review
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Rated 4 out of 5 stars

LinkAKC - Good Product and Great Customer Service

We bought the LinkAKC for our AKC chocolate lab after reading about a rash of dog disappearances. We haven't had to use it to track him yet, we just test it occasionally if one of us takes the dog to the vet. The battery life on the Link unit could be longer. We have to charge it every 2 days.

The customer service is amazing! I chatted with a company rep online to ask about purchasing a new cover for the unit, and she sent one free of charge. Then we had a problem with the unit not charging; back to chat, and the rep arranged to sent a new unit, again free of charge. We did order and pay for an extra charging base to keep in our camper (we spend a lot of time there) due to the need to recharge so often.

Overall, we have been very satisfied, and if the unit stayed charged longer, it would have been 5 stars.

July 29, 2020
Unprompted review
Rated 1 out of 5 stars

I didn’t like the band lost battery…

I didn’t like the band lost battery after 6 hours I left to work and my dog got out I tried to get someone to find him since i work at a hospital I could not leave by the time I got somebody to go the battery drained and he came home 2 days after I requested a refund and will be returning

July 25, 2020
Unprompted review
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Rated 5 out of 5 stars

Best customer service experience ever

I haven’t gotten my collar set up yet, but I am very excited about it. I have to say this was one of the best customer services experiences I have ever had. My package didn’t make it to me at first, so I contacted customer service and had a response within an hour. I explained my situation and Kat did everything she could to troubleshoot with me, then to follow up on the delivery, and then to send me out a replacement. She contacted me again when the package had shipped and offered to reach out for first time set up assistance. Her emails were friendly and personable and the entire process could not be easier. Link definitely has a fan in me!

June 20, 2020
Unprompted review
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Rated 5 out of 5 stars

This tech is mind blowing and works…

This tech is mind blowing and works seamlessly through my Iphon6s.With Link you buy peace of mind.No more constantly jumping up and going outside to scan my yard for my Wandering Walker coon hound and Harrier Thanks AKC and Link!

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

I am just starting to use the Link…

I am just starting to use the Link collar for my dog. So far I like it. The five star rating is for the great customer service that I have received each time I called. Thanks for helping me out with getting my dog collar set up.

June 12, 2020
Unprompted review
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Rated 3 out of 5 stars

Great IF it works properly

Initially I loved my Link, but after some time it has not worked properly more often than not. Customer service is great, but the problem persisted so much I chose to buy a new unit (like I said, I love this product when it actually works). It was (and is) very disappointing I had to spend the additional money for a new unit when the company should have replaced the unit for me for free.

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

I love the Link AKC

I love the Link AKC. I have two retired greyhounds who love to run. With the Link AKC I know that if they manage to sneak out of the house or yard I will be able to track them.

June 4, 2020
Unprompted review

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