Linthorpe Beds Reviews 

1,789
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice without any pressure, making shopping pleasant and straightforward. Consumers also appreciate the exceptionally fast and efficient delivery service, noting that delivery teams handle items with care and assemble them quickly. Buyers are genuinely delighted with the great overall quality of the products purchased for their homes. Some reviewers were not happy with delivery issues, such as receiving poorly handled packages or experiencing delays in resolving faults. A few people mentioned encountering minor damage upon arrival and noticing discrepancies between delivered items and display models.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable and helpful approach... See more

Product

People report positive experiences with product, highlighting comfortable and supportive mattresses as well... See more

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive quickly and on schedule.... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and knowledgeable staff... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and comfort. Consumers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assemb... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the shop with my little boy the staff made me feel welcome. There was no pushy sales pitches just helpful and pleasant. Ordered our beautiful new bed and it came within the ti... See more

Company replied

Rated 5 out of 5 stars

My husband and I decided to purchase a super-king sized bed. We were going to shop around a compare prices but all that wasn’t necessary. Linthorpe was the first place we looked and we had to look no... See more

Company replied

Rated 5 out of 5 stars

Went to view the range of mattresses and we were met with friendly staff members, no pushy sales pitch but advice given and the decision we made was ours rather than being pushed into buying something... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

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Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,789)

695 reviews in the last 12 months

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Rated 2 out of 5 stars

Delivery service was atrocious

Delivery service was atrocious.
One man cartwheeling it up the driveway.
The box was completely demolished at both ends.
It stated two man delivery due to weight, but only one man delivering.

May 17, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Deborah,

Please accept my sincere apologies for the delivery service you experienced. This falls well below the standards we aim to provide, and we will be investigating the matter further.

The item you ordered was dispatched directly from one of our suppliers, who uses a third-party delivery company. As a result, we have no control over which courier they choose to use. However, we fully appreciate the frustration this has caused and apologise for the inconvenience.

I have asked a member of our customer care team to contact you directly to offer our apologies and discuss whether there is anything further we can do to assist. They should be in touch with you shortly.

Once again, please accept our apologies for the service provided by the supplier's courier and for any inconvenience caused.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Absolutely 1st class service would…

Absolutely 1st class service would certainly recommend

April 20, 2026
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Reply from Linthorpe Beds

Hi Sandy,

Thank you for your fantastic review!

We’re delighted to hear you received first-class service and that you would recommend us to others.

Your kind words mean a great deal to us, and we truly appreciate your support.

Thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Quality bed and super quick delivery

I bought a custom sized bed. Great service and quality product.

May 17, 2026
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Reply from Linthorpe Beds

Hi Cherryl ,

Thank you for your wonderful review!

We’re delighted to hear you’re pleased with your custom-sized bed and that you received great service throughout the process.

Creating bespoke beds to fit our customers’ exact requirements is something we take great pride in, so it’s fantastic to know you’re happy with both the quality of the product and the service you received.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent quality buit to the right…

Excellent quality buit to the right customers specifications

May 3, 2026
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Reply from Linthorpe Beds

Hi Adrian,

Thank you for your wonderful review!

We’re delighted to hear you’re pleased with the excellent quality of your order and that it was built to your exact specifications.

Providing products that are tailored to our customers’ requirements is something we take great pride in, so it’s fantastic to know we delivered exactly what you were looking for.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Customer Focus

Brilliant service and customer focus bought a double & a king size ottoman bed from Kalim at the Stockton branch he was so helpful , flexible with holding the beds until our move date and helpful with uplifting the old furniture.
Delivery was organised and smooth , both lads were polite , considerate and efficient, took away all of the packaging , excellent service by Linthorpe beds from ordering to delivery on site.

June 3, 2026
Unprompted review
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Reply from Linthorpe Beds

Hi Angela,

Thank you for your fantastic review!

We’re delighted to hear that Kalim at our Stockton branch provided such helpful and flexible service, especially with holding your beds until your moving date and assisting with the uplift of your old furniture.

It’s also wonderful to know that the delivery process was smooth and well organised, and that our delivery team were polite, considerate, and efficient while taking care of the assembly and removal of all packaging.

We’re thrilled that you were pleased with the service from ordering through to delivery. Thank you for choosing Linthorpe Beds, and we hope you enjoy your new double and king-size ottoman beds for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great company

Great company - from start to finish excellent customer service from the show room visit to the delivery of the bed. We have dealt with this company for over 30 years and would highly recommend - thank you.

May 15, 2026
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Reply from Linthorpe Beds

Hi Christine,

Thank you for your wonderful review and for your loyalty over the last 30 years!

We’re delighted to hear that you received excellent customer service from your showroom visit right through to the delivery of your bed.

Long-term customers like yourself are incredibly important to us, and it means so much to know that you continue to trust Linthorpe Beds and would highly recommend us to others.

Thank you again for your kind words and continued support. We look forward to helping you again in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good communication throughout.

Good communication throughout.

May 15, 2026
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Reply from Linthorpe Beds

Hi Angie,

Thank you for your review!

We’re delighted to hear you were happy with the communication throughout your experience with us.

Keeping our customers informed every step of the way is something we take great pride in, so it’s wonderful to know this made a positive difference.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful and friendly staff …

Very helpful and friendly staff driver's communication and delivery first class brilliant experience all round

May 14, 2026
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Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you found our staff helpful and friendly, and that our delivery team provided first-class communication and service.

It’s wonderful to know your experience was brilliant from start to finish.

We really appreciate your kind feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very good service

Very good service

May 15, 2026
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Reply from Linthorpe Beds

Hi Akosua,

Thank you for your kind review!

We’re delighted to hear you received very good service.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish

May 14, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Philip,

Thank you for your fantastic review!

We’re delighted to hear that your experience was excellent from start to finish.

We really appreciate your kind feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Staff were lovely on the phone

Edit: Staff were lovely on the phone. Ordering a custom sized bed was very easy, as was booking delivery. The mattress is great. I had some issues with the divan part, but customer services leapt into action immediately with solutions. Absolutely stellar service. It’s a lovely little custom bed, and I’m pleased with it.

May 11, 2026
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Reply from Linthorpe Beds

Hi Laura,

Thank you for taking the time to leave such a thoughtful review.

We're delighted to hear that our team were lovely and helpful on the phone, and that ordering your custom-sized bed and arranging delivery was a smooth and easy process. It's also wonderful to know that you're pleased with the mattress and that you're enjoying your new bed overall.

We're sorry to hear that the divan base didn't quite meet your expectations in terms of the fit and fabric finish. If you wanted to send pictures and discuss this further please don't hesitate to call us on 01642 613684 or email us at sales@linthorpebeds.co.uk.

Thank you again for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

The kindness and help from delivery…

The kindness and help from delivery men, also the gentleman at Linthorpe beds, Stockton.

May 11, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Audrey,

Thank you for your lovely review!

We’re delighted to hear that both our delivery team and our colleague at the Stockton store provided such kindness and helpful service.

We take great pride in looking after our customers from the moment they visit us through to delivery, so it’s wonderful to know this was reflected in your experience.

Thank you for your kind feedback and for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great service from the staff in-store

Great service from the staff in-store. Ready to help and offer assistance if its wanted but will also let you browse on your own.
Delivery was brilliant and absolutely free. Other stores charge for delivery and charge to take it up the stairs but not Linthorpe Beds!
The mattress we got is great too so 5 stars all round!

May 9, 2026
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Reply from Linthorpe Beds

Hi Charlene,

Thank you for your fantastic review!

We’re delighted to hear you enjoyed the relaxed approach from our in-store team, with help and advice available when needed while still giving you the freedom to browse at your own pace.

It’s wonderful to know you were pleased with our free delivery service too. We believe in providing a complete service without the extra charges that are often added elsewhere, so it’s great to hear this made a difference to your experience.

Most importantly, we’re thrilled that you’re happy with your new mattress and that you felt your experience deserved 5 stars all round!

Thank you for your kind words and for choosing Linthorpe Beds.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Friendly understanding staff

Friendly understanding staff. Great service from start to finish

April 26, 2026
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Reply from Linthorpe Beds

Hi Michael,

Thank you for your wonderful review!

We’re delighted to hear you found our team friendly and understanding, and that you received great service from start to finish.

We really appreciate your kind feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good service with a fast delivery

Good service with a fast delivery

May 10, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Derek,

Thank you for your kind review!

We’re delighted to hear you were pleased with the service and our fast delivery.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

I needed this bed urgently

I needed this bed urgently having been let down by another company. They delivered a top quality bed assembled in a very short time frame as promised excellent service quality product highly recommend.

May 8, 2026
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Reply from Linthorpe Beds

Hi Norman,

Thank you for your fantastic review!

We’re delighted we could help when you needed a bed urgently after being let down by another company.

It’s wonderful to hear that we were able to deliver and assemble your new bed within the promised timeframe, and that you’re pleased with both the quality of the product and the service you received.

Thank you for your recommendation and for choosing Linthorpe Beds. We hope you enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Always a 5 star review for the team…

Always a 5 star review for the team here. They go out of their way to give you the best option also understand when you need to look at cost. Great service, delivery and great people here.

February 21, 2026
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Reply from Linthorpe Beds

Hi Lisa,

Thank you for your fantastic review and for your continued support!

We’re delighted to hear that our team consistently delivers a 5-star experience. We always strive to find the best option for each customer while being mindful of individual budgets, so it’s wonderful to know that approach is appreciated.

It’s also great to hear you were pleased with the service, delivery, and the team as a whole.

Your kind words mean a great deal to us. Thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful and knowledgeable

So, so helpful in choosing the correct mattress.

Sue gave great advice.

May 8, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Moira,

Thank you for your wonderful review!

We’re delighted to hear that Sue was able to help you choose the right mattress and provide great advice throughout the process.

Finding the perfect mattress is so important, and we’re pleased that Sue’s knowledge and guidance helped make your decision easier.

Thank you for your kind words and for choosing Linthorpe Beds. We hope you enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars
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Reply from Linthorpe Beds

Hi Denise,

Thank you for your review!

We’re pleased to hear you received good service and found our staff helpful throughout your experience.

We really appreciate your feedback and thank you for choosing Linthorpe Beds. If there is anything we could have done to earn that extra star, please do let us know — we’re always looking to improve.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good service

Good service, good product, happy all round

March 15, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Val,

Thank you for your great review!

We’re delighted to hear you were pleased with both the service and the product, and that you’re happy all round.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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