Lion Brand Yarn Reviews 

On 8/8/25 I purchased 9 balls of Cotton Linen Bamboo and two balls were damaged and unusable. After several emails with support they provided a return label to replace the yarn, I sent the yarn back and then received an email that the return was denied with no explanation. Since that time they've refused to respond to any emails or the three additional support tickets I've submitted. This is the worst customer service I've received from a merchant.

I purchased a kit with a digital download, I could not find the link sent an email, got a response in 5 minutes with a PDF in case the link did not work. This was a fantastic and easy process and a great example of excellent customer service.

Homespun is my absolute favorite yarn. It makes beautiful blankets, is soft, comes in a myriad of different colors, and is machine washable.

Lion Brand Yarn has always shown themselves to be trustworthy with their product descriptions and customer service.

I just love their yarn even though sometimes I think their packaging could be better. I also think if you buy a kit you should receive a printed pattern with the kit not just depending on on the idea the receiver has a printer because some people do not. Seems like a nice touch to be added by buying the kit!!

I am an avid knitter and have a little side business. I only use Lion Brand yarns and sometimes after I receive my order I might change my mind on a pattern so I would need to return some of the yarn. Having the free return option is great.

If there’s a no star option that’s what i will give them. The WORST customer service i’ve ever encountered! OMG! I sent numerous emails and NOBODY has the audacity to respond! To top it off there is NO phone number to contact them. Its sad bec the yarn is good quality but the company itself does not even reach a 1 star! Considering how many people uses lion brand yarn, i don’t see why they let customers go through all these hassle and frustration!!! Its not fair! I reached out to all their social media platforn as well. So disappointed and stressful for me. Now, please send me my yarns or give me a refund.

Order placed on September 28th. Emailed customer service on Oct 13th as order status was fulfilled with no shipping information. One week later, still no information regarding my shipment and still not shipping information. Auto email to my inquiry stated my email would be addressed within 2 business days. I love the yarns, I love the patterns but will likely no longer order their product as this is the second time it's taken a month to receive an ordered product.

Canceled my order even though they still showed it in stock on the website. I'm pretty sure they just didn't want to honor the discount they put on it. I only got a partial refund even though i refused the package and they got it back. They were also extremely rude in the emails or i wouldn't have rated them so low

I love the 24/7 cotton, buying it direct rather than from Amazon or Uk stores reduces the cost significantly even with shipping so it takes as long as it takes, I’ve learned now not to expect it quickly so I wouldn’t order anything that was urgent, but overall for me it’s worth the wait

Well it is disappointing that I have to leave such a low rating. The customer service is horrible. I placed my order, received my order, submitted a request for a return (I ordered the incorrect color), processed payment for the exchange, and I am on week 3 since processing exchange and still HAVE NOT HEARD FROM LION BRAND. I have emailed customer service, a week has passed and I STILL HAVE NOT HEARD FROM LION BRAND. it would be so nice and appreciative if I HEARD FROM LION BRAND. I mean that is only the right thing to do. Just RESPOND TO YOUR CUSTOMER.

After receiving my order and initiating a return, I have never received a label, emailed 8 times to customer service and called 5 times to have a recording state the business was “closed for a holiday” over the last 2 weeks with no voicemail option.

I’m so disappointed as the quality of this yarn is superior. At this point I’ve had to initiate a bank dispute.

I like the thick wool ease yarn for making blankets and even scarves. Lion Brand website has a large variety of sizes, colors and even yarn for baby projects. What I didn't like is having to pay for the free return service. That should be standard especially if there's an issue with the product or with shipping. Regarding shipping, it was awful! I placed the order on September 7th and received my products on September 22nd. The shipping was bare basic and I would expect more from a company like Lion Brand Yarn. If I want yarn quickly I'll go to Hobby Lobby, Walmart or Michael's to see what Lion Brand varieties they offer. If I don't care when the product arrives then I'll order through Lion Brand Yarn's website. Overall three stars, which is average because getting a product two weeks later in 2025 is average. It is not five star. One extra star for wonderful colors and yarn selection.

Terrible company. I ordered over $100 in yarn to knit my husband a blanket for Christmas, and over a month from when I placed the order, I still haven’t received the product. I reached out but they refuse to offer any solutions, to offer me a refund, or to resend the package. I am so disappointed I won’t be purchasing from them again.

I bought several crochet kits at once. While I liked the patterns, I am very disappointed with the yarn. The medium weight yarn (4) is like string. It makes a very lightweight afghan/blanket that is flimsy. I will not purchase again.

The colors were perfect, and the price was amazing. My yarn arrived as promised.

This is a great pattern, and I'm loving to knit it!
I'm really thankful I was able to purchase it!

I was supposed to receive a free item, but it was not included in my shipment. I paid more to get the free item. This company is nothing but problems and has the worst customer service. I wish my favorite designers would give up on them and go somewhere else. I'm sick of dealing with this awful company.

I purchased the Jiffy Bundle yarn. Wow. What a great yarn and great value. I'll certainly purchase more colors.