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Rated 5 out of 5 stars

Applied every day as a deterant. The odd coldsore has never been as bad since I started using Lipivir. If I'm suspect of a coldsore starting, I'll apply twice for couple days. Initially tried using... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant product, this product works like wonders if you have sore lips, which is very common during cold days, i can literally swear by this product. Also since it’s transparent you can e... See more

Company replied

Rated 5 out of 5 stars

I can't recommend this product any higher. It has given me my life back! Before Lipivir, I suffered regular, multiple, painful coldsores, which sometimes became so big, I found talking and eating diff... See more

Company replied

Rated 5 out of 5 stars

A fantastic product. For someone who has suffered from cold sores their entire life this product has effectively ended that trend. I usually use an L-lysine chapstick and L-lysine tablets in combinati... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

SANACUTE AG schafft mit der weltweit registrierten Marke SANACUTE® eine unvergleichbare Marktstellung auf Basis eines einzigartigen Produktsortiments von medizinischen Hautpflegeprodukten mit klaren Alleinstellungsmerkmalen (USPs).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service

Quick service, easy to use website and great, very effective product.

March 24, 2023
SANACUTE AG logo

Reply from SANACUTE AG

Dear Annie,

Thank you so much for your kind review! So glad you enjoy using lipivir®!
Best wishes

Chloe and the lipivir® team

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Rated 5 out of 5 stars

Brilliant product which works

Brilliant product which works, saves me so much suffering. Easy to order and pay. Really good deal as well.

March 24, 2023
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Reply from SANACUTE AG

Dear Susan,

Thank you so much for your review and so glad you find lipivir® reliable and affordable!

Best wishes

Chloe and the lipivir® team.

Rated 5 out of 5 stars

Nothing negative to say about this product

Excellent product, does what it says. Very good customer service. Prompt response to queries. No problems with delivery. Would definitely recommend.

March 7, 2023
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Reply from SANACUTE AG

Dear June,
Thank you so much for your review and we hope you enjoy using lipivir! Best wishes
Chloe and the lipivir team

Rated 5 out of 5 stars

I have used lipivir for several years…

I have used lipivir for several years now and it is the only thing that works on my cold sores. I would recommend anyone tries it after my experience

March 7, 2023
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Reply from SANACUTE AG

Dear Jill,

So pleased to read lipivir works so well for you!
Best wishes

Chloe and the lipivir team

Rated 5 out of 5 stars

Just LOVE this product

Just LOVE this product. Does what it says.

March 5, 2023
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Reply from SANACUTE AG

Dear Sue,
Thank you so much for your kind review!
Best wishes
Chloe and the lipivir team

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Rated 5 out of 5 stars

Excellent service yet again

Excellent service yet again, wouldn't use anything else, would just like to receive some discounts now and again, as this isn't the first time I have bought this product,

April 15, 2023
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Reply from SANACUTE AG

Dear Jackie,
Thank you so much. Are you signed up to our mailing list? We send out regular updates and offers to customers who are. Any queries please contact chloe@lipivir.com
best wishes

Chloe and the lipivir team

Rated 5 out of 5 stars

I’ve been using lipivir for a few…

I’ve been using lipivir for a few years. And it has definitely reduced my cold sore flare ups. I can go a few months without any at all. The customer service is also great. They had an issue with supplies a few months ago and they issued me a free tube due to the delays.

February 21, 2023
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Reply from SANACUTE AG

Dear Miss Hadley,
Thank you so much and apologies again about the delay. Hopefully no more issues with customs going forward.
Best wishes
Chloe and the lipivir team

Rated 5 out of 5 stars

Great product that has prevented me…

Great product that has prevented me from having a cold sore for over 18 months. I used to have 3/4 per year that would last weeks.

February 27, 2023
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Reply from SANACUTE AG

Dear Mandie,
Thank you so much and so pleased it works so well for you!
Best wishes
Chloe and the lipivir team.

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Rated 5 out of 5 stars

Quick delivery and the product keeps…

Quick delivery and the product keeps cold sores at bay

January 27, 2023
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Reply from SANACUTE AG

Dear Michael,
Thank you so much for your kind feedback and we hope you enjoy using lipivir®!

Best

Chloe and the lipivir® team

Rated 5 out of 5 stars

Excellent quick delivery

Excellent quick delivery. Seems to be keeping cold sores away

January 18, 2023
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Reply from SANACUTE AG

Dear Thea,
thank you for your review and we hope you continue to benefit from lipivir®

Best wishes

Chloe and the lipivir® team

Rated 1 out of 5 stars

Been waiting over 6 weeks for my order…

Been waiting over 6 weeks for my order I have chased the order - they said they would let me know the. Said they are out of stock and would let me know when I would have it! Still nothing. Joke!

January 19, 2023
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Reply from SANACUTE AG

Dear Tracey,
Thank you for highlighting this on Trustpilot, and I believe we have been communicating via email with you on this matter.

As mentioned, according to our tracking information you should have received your item. We have raised this issue with Royal Mail and hope to have this resolved with both yourself, and them as soon as possible. In the meantime please feel free to contact me on chloe@lipivir.com to help us continue to work with you on this matter with you.


Kind regards, Chloe and the lipivir® Team

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Rated 5 out of 5 stars

Really works

Really works. Have been getting cold sores for 30 years. Lipitor reduces frequency and size/duration of cold sores, when I do still get them. Been using it for over 12 months.

January 25, 2023
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Reply from SANACUTE AG

Dear M R
Thank you for your feedback and very pleased to read our product is working so well for you. Best wishes
Chloe and the lipivir team.

Rated 5 out of 5 stars

Product is natural and seems very…

Product is natural and seems very effective ..

March 2, 2023
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Reply from SANACUTE AG

Dear Aidan,
Thank you for your review and glad it works for you.
If you have any questions regarding what's in lipivir, please take a look at a FAQ page for full list on ingredients.

https://www.lipivir.com/pages/faq

Best wishes
Chloe and the lipivir team

Rated 5 out of 5 stars

Excellent product

Excellent product.
No cold sores for years now.
Excellent communications and replacement when last order not received. This due to postal workers strike. Thank you.

January 23, 2023
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Reply from SANACUTE AG

Dear Yvonne,
Thank you for your feedback, we really appreciate it, particularly with the circumstances of the strike.
All the best
Chloe and the lipivir team

Rated 5 out of 5 stars

Best all round lip treatment I have…

Best all round lip treatment I have used it for years lv it And would highly recommend it 👍

February 21, 2023
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Reply from SANACUTE AG

Dear Hetty, thank you for your review and glad you enjoy using lipivir!

Best wishes

Chloe and the lipivir team

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Rated 1 out of 5 stars

Never received my order

February 21, 2023
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Reply from SANACUTE AG

Dear Paul,

thank you for your review and we appreciate your feedback. You should have received an email that informed you our warehouse had run short of stock and we were awaiting a new delivery into the UK. This has now been resolved and any orders affected will be shipped within the next 24 hours. We do apologise for the inconvenience caused.
please could you email chloe@lipivir.com so we can help further.

Best wishes

Chloe and the lipivir team

Rated 5 out of 5 stars

Works straight away

Works straight away, stops cold sores growing.
Fast delivery
I have purchased 3 times now and won’t use anything else.

January 9, 2023
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Reply from SANACUTE AG

Dear Catherine,
Thank you so much for your kind review. Glad to read it is working so well for you!
have a great day

best

Rated 5 out of 5 stars

Good Experience

My order was correct and the delivery time was as promised.

January 4, 2023
SANACUTE AG logo

Reply from SANACUTE AG

Dear John,
Thank you so much for your kind review. Glad to read it is working so well for you!
have a great day

best

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