liquidation.storeReviews 

890
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are consistently happy with the products, finding them to be of good value and quality, often containing full-sized items from well-known brands. People frequently praise the variety and the excellent prices, noting that they save a lot of money compared to buying items individually. The ordering process is generally described as easy and the delivery quick, making the overall experience very positive for many. However, some customers were dissatisfied with the quality of certain items, particularly in mystery boxes, finding them to be cheap or not useful. There were instances where the contents did not match the advertised value or were unsuitable for their needs, leading to disappointment.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and accurate descriptions of... See more

Quality

People report ambiguous experiences with quality, with many customers praising the high quality of products,... See more

Order

Reviewers mention positive feedback about order experiences, with many customers frequently ordering and... See more

Value for money

Customers consistently note positive experiences with value for money, often finding excellent bargains and... See more

Price

Clients share positive opinions on price, frequently praising the good and amazing prices for quality goods... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered about 4 or 5 times now. Initially my first 2 orders had a few teething issues but the seller was quick to respond and resolved. After that all other orders as expected and quick del... See more

Rated 5 out of 5 stars

I ordered a beauty mystery box, was packed with full size products; included skin care products, hair products, nail polishes, make up, creams, balms, perfume sticks, essential oil, body wash. All g... See more

Rated 5 out of 5 stars

This is a fantastic business with amazing products and varied reasonably priced stock. The fact there are only two people behind its success is amazing, as anytime I’ve bought anything it arrives quic... See more

Rated 5 out of 5 stars

I scored a mystery box filled with a quirky mix: baby grows, dog toys, colorful lip balm (for those “crap nipples” moments), headphones, makeup, birthday balloons, and decorations—some treasures,... See more


Company details

  1. Online Marketplace

Written by the company

online marketplace for excess and liquidation stock. Food & Drink. Household. Health & Beauty


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

890 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(890)

486 reviews in the last 12 months

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Rated 4 out of 5 stars

Bought a second mystery box

Bought a second mystery box, a lot of stuff was in my first box so a little disappointed and some of the stuff i will never use. I was happy with my first box, all i said was stuff from my first box had the same as the first and some of the stuff i won't use. The qualiry of the items was good.

January 19, 2026
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Reply from liquidation.store

Hi Alison - items are selected at random for our beauty boxes and the nature of our business, in buying excess stock, means depending how much we buy of each product will dictate duplications when purchased close together. Given that you've come back for a second order, you must have been happy with your first. I'm a little disappointed that this has resulted in a 3* review especially when you compare that to 3* companies that you see on Trustpilots being scams.

Rated 3 out of 5 stars

I have bought from you

I have bought from you, but found the same items cheaper on other sites.

January 19, 2026
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Reply from liquidation.store

Hi Ciela - I can see you purchased the Fairmont & Main cockerel salt and pepper shakers. Given that this brand has been discontinued, I am surprised that you’ve found these products elsewhere. I’ve double checked Google shopping and we are the cheapest

Rated 1 out of 5 stars

What a total waste of time and money

What a total waste of time and money. I ordered this for Christmas and we just decided today whilst my granddaughter was staying to put it together. Impossible!! Most of the parts were missing!! So very disappointing for me and her. Well a lesson learnt, it’s cheap for good reason.
Since listing this review the Liquidation team have given a response stating my 1* review is unfair as I have bought 3 other things from them, this is true and the 2 other gifts were opened on Christmas Day and were ok, however, this other gift was only opened yesterday and as stated wasn’t fit for purpose as all the bits needed were missing. I stand by this review and dislike that they say they are not involved with the packing of the gifts they sell and therefore remove themselves from fault.
I’m disappointed, as was my granddaughter and I won’t be purchasing from them again as the risk is too great and the lack of taking on the responsibility too low.

January 31, 2026
Unprompted review
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Reply from liquidation.store

Hi Lesley - you’re referring to some of the toys that you’ve purchased from us here. If there were pieces missing, I can only apologise. We received them as the sealed boxes that you received them. I can see that you’ve purchased from us multiple times. Given that you have trusted us enough to come back to shop from us, I don’t believe that a 1* rating is fitting for our business

Rated 3 out of 5 stars

Received my face mask mystery box…

Received my face mask mystery box today. Whilst 36 face mask for £19.99 is value for money, I was a little disappointed with the selection. The 36 mask were made up of only 3 different types and none were any of those shown in the picture. I did expect a better variety. I shall however enjoy using them

January 30, 2026
Unprompted review
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Reply from liquidation.store

Hi Jane - the face mask mystery box contents depends entirely on what face masks we have in on a daily basis. On the day you purchased you had a mix of 3. Given you 36 masks for a little over 50p each, we still provide value and mystery, both of which constitutes our face mask mystery box

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Rated 5 out of 5 stars

Speedy fast

Speedy fast, reliable service.. I ordered from here twice already. Very happy with the quality, I was spectacle at first as I’d never heard of them but the service is amazing. Highly recommend

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great site for authentic products at…

Great site for authentic products at heavily discounted rate. Purchased quite a few Illamasqua makeup items for just the fraction of the cost and were delivered so quickly. Highly recommend and will be on a look out to purchase again. I also love their concept of preventing more waste ending up in landfill.

January 22, 2026
Unprompted review
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Rated 4 out of 5 stars

Exciting!

I came across this company on FB. I ordered a mystery beauty box, and I have to say was very excited when I opened it ☺️
Lots of lovely products that I am using and enjoying and some items that I will use as gifts to family and friends! I did have 2 items that I couldn't use at all, but the other great products outweighed that! I hope to order again in the future 👍

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. I’ve had a few mystery boxes and they have all been brilliant. The items are really good quality and not cheap tat. Great value for money. I’ll be definitely be ordering more. I highly recommend them, you won’t be disappointed

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Not suitable for everyone

Sadly I haven't had the same positive experiences as other people. Nearly every item was either cheap rubbish or useless to me. I appreciate that a 'mystery box' is going to have some items you wont want and is a risk but in fact there are few I can pass on to other people. No sign of Elemis products widely shown in photos for example. No well known brands as such. Hugely disappointed with my purchase and the box too huge and expensive to return, not that you can return a mystery box. Never again. I hope other people continue to be thrilled with their purchase but I genuinely feel I have been sent the dregs of whats left. Hate leaving negative reviews, I always look for the best in companies but just can't with this.

January 20, 2026
Unprompted review
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Reply from liquidation.store

Hi Louisa - sorry to hear about your disappointment. I can’t seem to find an order under your name but it sounds like you’ve purchased a beauty mystery box. Our beauty mystery box contain 15+ products selected at random from many high street and up and coming brands. As you mentioned a specific product, if you’re purchasing to receive a specific product, the mystery box is likely to leave you disappointed given the array of products that our mystery boxes are made up from. In looking for the best in us, the main positive aspect of my business is that we rescue excess stock and prevent it going to landfill

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Rated 1 out of 5 stars

Fast shipping but honestly the items in…

Fast shipping but honestly the items in the £35 household mystery box were utter crap. About half of the items wouldn't even be classed as "household". The box was not worth the purchase and certainly didn't contain items to the value of £100 as advertised.

January 15, 2026
Unprompted review
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Reply from liquidation.store

Hi Abigail - sorry to hear that you were disappointed with your mystery box. The household mystery box is made up from an array products across a number of household categories. You'll have received the likes of Crockery, Utensils, Candles etc with a guaranteed £100+ RRP of product. Feel free to drop me an email at info@liquidation.store and we can make sure that you got the right amount.
Kris

Rated 5 out of 5 stars

I spotted an advert for a salt and…

I spotted an advert for a salt and pepper set , which was at a very reasonable price, I ordered, and I had notification back quickly and the item arrived quickly. Very impressed . Also I wasn’t aware you were a small business, so I am going to keep ordering to hopefully support you . Good luck in the future great idea deserves success

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

I've bought three mystery boxes

I've bought three mystery boxes. 2 beauty ones and one household one and I've got to say I am more than chuffed with all three. To Be honest its getting quite addictive. 100 percent give this a go because there will be things in these boxes that you will love. Showed my neighbour and I think shes on her 6th one now. Anyway happy customer 😊 can't wait for my next one to arrive

January 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Great find

I ordered a mystery beauty box after seeing a facebook advert, I was skeptical but took a chance. The packaged arrived 5 days later and I was excited to see what goodies were inside. WOW I was not disappointed, 25 items all from branded names, mostly full size including makeup, serums,creams, hair products, nail varnish and many more. There are only 2 makeup items I wouldn't use but can pass onto friends. Very happy customer and I will be ordering another one soon.

January 3, 2026
Unprompted review

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