liquidation.store Reviews 886

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are consistently happy with the products, finding them to be of good value and quality, often containing full-sized items from well-known brands. People frequently praise the variety and the excellent prices, noting that they save a lot of money compared to buying items individually. The ordering process is generally described as easy and the delivery quick, making the overall experience very positive for many. However, some customers were dissatisfied with the quality of certain items, particularly in mystery boxes, finding them to be cheap or not useful. There were instances where the contents did not match the advertised value or were unsuitable for their needs, leading to disappointment.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and accurate descriptions of... See more

Quality

People report ambiguous experiences with quality, with many customers praising the high quality of products,... See more

Order

Reviewers mention positive feedback about order experiences, with many customers frequently ordering and... See more

Value for money

Customers consistently note positive experiences with value for money, often finding excellent bargains and... See more

Price

Clients share positive opinions on price, frequently praising the good and amazing prices for quality goods... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered about 4 or 5 times now. Initially my first 2 orders had a few teething issues but the seller was quick to respond and resolved. After that all other orders as expected and quick del... See more

Rated 5 out of 5 stars

I ordered a beauty mystery box, was packed with full size products; included skin care products, hair products, nail polishes, make up, creams, balms, perfume sticks, essential oil, body wash. All g... See more

Rated 5 out of 5 stars

This is a fantastic business with amazing products and varied reasonably priced stock. The fact there are only two people behind its success is amazing, as anytime I’ve bought anything it arrives quic... See more

Rated 5 out of 5 stars

I scored a mystery box filled with a quirky mix: baby grows, dog toys, colorful lip balm (for those “crap nipples” moments), headphones, makeup, birthday balloons, and decorations—some treasures,... See more


Company details

  1. Online Marketplace

Written by the company

online marketplace for excess and liquidation stock. Food & Drink. Household. Health & Beauty


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

886 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good service and delivery experience

I bought the Ameliorate Transforming bundle at a knockdown price compared to the website I have bought it from in the past and only because it seems they have changed their packaging. I was impressed with other products on the site too and check back frequently to see if there is anything I am interested in. Would definitely order from here again.

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I bought from the company and I was…


I bought from the company and I was very impressed with the great range of cosmetics, I had bought 2 boxes I for my daughter and I for me and she was highly delighted with the contents.
All in all they were value for money and worth the price I paid for them

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Love A Bargain

I've had two orders from Liquidation.Store now and they've both been exceptionally good value for money. I love beauty bargains and so far I've been able to grab stuff from brands that are familiar to me and also brands I've never heard of before. I'm always eager to try new things, so their bargain boxes have been a great way for me to try products I may not have ordinarily picked for myself, all at a knockdown price. I would definitely recommend!

January 7, 2026
Unprompted review
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Rated 5 out of 5 stars

My first order was a household mystery…

My first order was a household mystery box. I loved it there was a good mixture of items and lots of them. Yes not all of it was useful to me (but enough was that I more than got my monies worth) and I gave a few bits away fo friends and also donated a bunch of stuff to the charity shop. The packaging was good and delivery was very quick. I have since made several other orders and have been very pleased with all purchases.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

When I was asked about my first order I gave an honest reply

When I was asked about my first order. I replied honestly. It was total cr*p. I ordered a mystery beauty box. There is only about three things that were of any use. One of the products had obviously been opened. The rest is going to landfill which is what they are supposed to be trying to stop. They have no customer relations skills. Totally arrogant.

Reply to The Liquidation Store - Yes I was unhappy with the horrendous colours of the make up and I stated that I was also unhappy about the choices of the products. It was as if it was the last of the produts available and they were just shoved into a box. No thought given to it.

February 5, 2026
Unprompted review
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Reply from liquidation.store

Hi Elaine - sorry to hear about your disappointment. Your grievance was around shades not matching on certain products. I simply reminded you that this is a mystery box and that we do a shade variation box in which allows you to match your shade. We also do pre-defined gift boxes where you know exactly what you are going to receive

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Rated 3 out of 5 stars

I ordered a household mystery box and…

I ordered a household mystery box and was mostly satisfied with what was in it however, the set of three felt storage bags was only one! I don’t know who uses 9 watt light bulbs? I have just ordered another box to see if it’s anything like the man packing a box in the advert. We shall see!!!

January 28, 2026
Unprompted review
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Reply from liquidation.store

Hi Rosemary - thanks for the order and taking the time for review. Our mystery boxes are a mystery so stock is allocated randomly. Having expectations to receive certain products, given the array of stock that we have in, will likely lead to disappointment

Rated 5 out of 5 stars

Impressive!

Used the Liquidation Store (LS) twice now and been impressed both times. I searched for an item from a business I’d used before to find that they’d sadly liquidated. The plus for me that their liquidated stock was being sold for a fraction of the price by LS! Great prices. Fabulous communication. Speedy delivery. I’ll be back!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical about ordering as it…

I was sceptical about ordering as it was from a link on Instagram but was amazed at how many products were in the box. I was aware it is a gamble ordering a mystery box and there were some items I will give to other people but when I looked at how much I paid it is definitely value for money. I had a query which was resolved promptly and politely. Just placed another order. Small companies like this need great feedback and I am happy to give it.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I love shopping with you

I love shopping with you, quick dispatch and some great products at really good prices. The customer service is excellent as well. I had an issue with an order recently. This was resolved very quickly.

January 19, 2026
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Rated 5 out of 5 stars

Never took a gamble on mystery box…

Never took a gamble on mystery box before and was told I was daft and it was a waste of money
But I was pleased with the contents and it’s made me consider doing it again with this company and others in the future

January 19, 2026
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Rated 4 out of 5 stars

Bought a second mystery box

Bought a second mystery box, a lot of stuff was in my first box so a little disappointed and some of the stuff i will never use. I was happy with my first box, all i said was stuff from my first box had the same as the first and some of the stuff i won't use. The qualiry of the items was good.

January 19, 2026
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Reply from liquidation.store

Hi Alison - items are selected at random for our beauty boxes and the nature of our business, in buying excess stock, means depending how much we buy of each product will dictate duplications when purchased close together. Given that you've come back for a second order, you must have been happy with your first. I'm a little disappointed that this has resulted in a 3* review especially when you compare that to 3* companies that you see on Trustpilots being scams.

Rated 3 out of 5 stars

I have bought from you

I have bought from you, but found the same items cheaper on other sites.

January 19, 2026
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Reply from liquidation.store

Hi Ciela - I can see you purchased the Fairmont & Main cockerel salt and pepper shakers. Given that this brand has been discontinued, I am surprised that you’ve found these products elsewhere. I’ve double checked Google shopping and we are the cheapest

Rated 1 out of 5 stars

What a total waste of time and money

What a total waste of time and money. I ordered this for Christmas and we just decided today whilst my granddaughter was staying to put it together. Impossible!! Most of the parts were missing!! So very disappointing for me and her. Well a lesson learnt, it’s cheap for good reason.
Since listing this review the Liquidation team have given a response stating my 1* review is unfair as I have bought 3 other things from them, this is true and the 2 other gifts were opened on Christmas Day and were ok, however, this other gift was only opened yesterday and as stated wasn’t fit for purpose as all the bits needed were missing. I stand by this review and dislike that they say they are not involved with the packing of the gifts they sell and therefore remove themselves from fault.
I’m disappointed, as was my granddaughter and I won’t be purchasing from them again as the risk is too great and the lack of taking on the responsibility too low.

January 31, 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Lesley - you’re referring to some of the toys that you’ve purchased from us here. If there were pieces missing, I can only apologise. We received them as the sealed boxes that you received them. I can see that you’ve purchased from us multiple times. Given that you have trusted us enough to come back to shop from us, I don’t believe that a 1* rating is fitting for our business

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