litcommerce.com Reviews 448

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with the smooth user experience and integration across channels. However, some people were dissatisfied with the website, specifically mentioning issues with Wix and Etsy integrations, where listings appeared with broken characters and unreadable text. A few other people also felt that customer service was slow, robotic, or unresponsive, and reported encountering technical issues.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the exceptional, fast, and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their patience, care, and kindness,... See more

User experience

Customers had positive experiences with user experience, finding it amazing, easy, and fast to use, with many... See more

Website

Clients share ambiguous opinions on website functionality and integration. Some users praise the website for... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried various apps and teams. I can assure you Lit Commerce is not only 'par excellent", it is beyond. Very courteous, professional, open to help all the way and minimize stress with a helpin... See more

Rated 5 out of 5 stars

Harvey is the best! Got me through a tough decision but turned out great and uploaded and fixed my plan. Very thorough answers, excellent communication skills, and easy to understand especially when d... See more

Rated 5 out of 5 stars

I am finally ready to dive deeper into my business and that began on Squarespace. I added Litcommerce' service for integrating my pre-existing inventory. I ran into a snag (totally my fault), but... See more

Rated 5 out of 5 stars

LitCommerce is a very powerful tool. There are a lot of moving parts, but support is extremely helpful. As I was working on some drafts I was contacted by Evelyn and she was extremely helpful in makin... See more


Company details

  1. Database Management Company

Written by the company

LitCommerce is the most simple and affordable multi-channel selling solution for online brands. Founded by the team that has successfully built and grown LitExtension – the #1 Shopping Cart Migration Expert, LitCommerce is our determination to further empower entrepreneurs to efficiently grow their eCommerce businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceeded All Expectations – Worth Every Second

Honestly, I have never written a Trustpilot review before. I usually don’t take the time to do it, but this time I genuinely felt compelled to share my experience. After exploring many different platforms and comparing several tools, I came across LitCommerce, and I can confidently say it was the right choice.

The platform is incredibly easy to use, and the entire process, from setup to integration, was smooth and straightforward. What really stood out to me, however, was their customer service. They were not only quick to respond, but they actually understood my situation and guided me with patience and clear instructions. I never felt rushed or ignored, and every question I had was answered thoroughly.

I’ve dealt with many services before, but LitCommerce exceeded all my expectations. They combine professional support with a personal touch, and that is exactly what makes them unique. For the first time ever, I felt a company truly deserved a positive review. If you’re on the fence, let me say this clearly: LitCommerce is friendly, reliable, and genuinely cares about helping you succeed.

May 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great help

Been a great help and explained everything well and in detail, helping me to understand your tool. Thanks!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

First time using an App of this kind so was making some silly mistakes (my own fault) Harvey on support chat jumped in & sorted all my issues in just a few minutes!! Excellent support - Thank you so much Harvey!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Lit Commerce Support is Fantastic

Harvey from Lit Commerce was extremely knowledgeable about integrating Etsy with Squarespace as I had many questions. He answered everything clearly and helped beyond my expectations. It's extremely comforting knowing I can get great support in the use of this product.

May 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I just wanted to say thank you so much…

I just wanted to say thank you so much for your help today. You were incredibly patient and supportive throughout the entire process. I truly appreciate the time you spent—almost two hours—explaining everything clearly and making sure I understood each step. Your kindness and professionalism made a big difference for me. I’m really grateful!

April 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Really Responsive Support

Really Responsive Support. I had an issue with a sales channel that had made API changes. Support responded pretty much immediately, identified the issue quickly, and offered a satisfactory work-around. I wasn't expecting the issue to be resolved (at least to a satisfactory level) so quickly. Kudos to LitCommerce for that!

April 4, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Great help

Great help, guided me right through everything i needed to know leaving me confident in what i was wanting to achieve.

February 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look