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See what reviewers are saying

Rated 1 out of 5 stars

Can't access account since more than a year. There is no way to contact the customer support. Contact forms are ignored, Mails not responded. I'm happy to provide a better review, if you can sort t... See more

Rated 5 out of 5 stars

I never knew that I had applied for crypto currency, until the other day, when I started to receive call`s, from the UK, about my dormant account, and I wonder what was all this about until one of t... See more

Rated 1 out of 5 stars

Today I have received an email from a scammer saying that he is from Litebit and stating that my account is terminated. I have terminated my account a few years ago which means somehow my personal inf... See more

Rated 5 out of 5 stars

I am a crypto fan and funder of the decentralized medical projects( IDI ) from Nl/Amsterdam, From my point of view and out of my experience regarding my activity in this field which I have an a... See more

Company replied

Company details

  1. Cryptocurrency Service

About LiteBit.eu

Written by the company

The platform where crypto trading is safe, simple and human

We support you in buying, selling and managing your crypto, such as Bitcoin, Ethereum and 70+ other coins. We strive to be the most customer friendly and trusted platform in Europe. Do you have a question? Our Customer Support team is 24/7 available to help you and the rest of our users.

Buy crypto directly with Euros and pay with the most widely used payment methods such as: iDEAL, Mastercard, Visa, SOFORT, EPS, Giropay, Bancontact, SEPA and MyBank.

Many users over Europe are already using the LiteBit website and our app. We won the title ‘Best Crypto broker’ in 2019 and 2020 thanks to the vote of the public. Ambitious as we are, we work hard to get more people to get familiar with crypto. We strive to be Europe’s number 1 by being the most customer friendly and trusted platform there is. We want to make crypto available to everyone. With us, you can take your very first step within the world of crypto. We make it safe and simple for you.

Do you want to trade always and everywhere? With the LiteBit app, you can buy, sell and trade Bitcoin and more than 60 other cryptocurrencies in a fast, safe and easy way. Store your cryptocurrency securely in your own LiteBit wallet and always stay up to date with the latest market updates.

Contact info

You should know

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

This is my first experience in crypto…

This is my first experience in crypto and it’s super easy to use. I’m happy I found this app so it can help me up the crypto road. Well done!

December 27, 2021
LiteBit.eu logo

Reply from LiteBit.eu

Hi Rien, we're happy you found us too! Good luck!

Rated 1 out of 5 stars

Couldn’t access to the account

Can not access my money because the verification doesn’t work properly.

Lost several coins because i had no access. Very poor support, no one was reachable not via phone, mail, impossible to reach the support. And the answers that i sent to the support, i just get some automated text, that is all.

December 26, 2021
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Reply from LiteBit.eu

Hi Aleksandar, you wouldn't lose your coins if you're not able to log in. The coins should be in your wallet, in your account. Please contact our customer support directly. Thanks.

Rated 4 out of 5 stars

All right

All right, but I had to wait for days for accepting a transfer

December 25, 2021
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Reply from LiteBit.eu

Hi Gyoergy, please contact our customer support next time when you're facing delays. Thanks.

Rated 2 out of 5 stars

Works good, they do not let you withdraw.

i have purchased some bitcoins, have been trying to send those bitcoins to my personal external wallet on my phone. i spoke with support, i sent them necesarry pictures and information also. they would not let me send my bitcoins to my wallet, after 2 weeks of speaking with support 0 possibilities. I tell them i will get all the documents or verifications they need, but they would not let me withdraw my bitcoins, it is still stuck there. Very Very frustrated about this case. My money i can not take, Big dissapointement, still trying to send my bitcoins to myself, but no luck...

December 23, 2021
Unprompted review
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Reply from LiteBit.eu

Hi, please make sure you comply with all rules (which we have to follow) set by our customer support. Once everything is OK and verified you should be able to send your funds. If you have any questions please contact customer support. Thanks.

Rated 5 out of 5 stars

Excellent

Just perfect

December 23, 2021
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Reply from LiteBit.eu

Hi Gregory, that's good to hear! Thanks for the review

Rated 1 out of 5 stars

I got a call someone who said they will…

I got a call someone who said they will activate my account and ended up paying around 3800 euros and ask me to pay 20000 euros more to get my money back.
I feel I been robbed and the worse think is I don’t have access to the account anymore and they threaten me the account will be blocked until I invest another 20000

December 22, 2021
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Reply from LiteBit.eu

Hi Abdirizak, please contact our customer support asap. They will forward you to our fraude department. Do not contact the persons who are asking for money! They are NOT from LiteBit! We look forward to hearing from you, thanks.

Rated 5 out of 5 stars

Hello

Hello
After contacting the service for a connection problem, it resolved the problem within 24 hours. thanks to the whole team.

December 20, 2021
Unprompted review
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Reply from LiteBit.eu

Hi Pascal, that's great to hear. Thanks for your review!

Rated 5 out of 5 stars

Great site - no control, so scammers all in this platform.

The site worked great, unfortunately, it was used by a scam broker….lost all my money….there should be a red flag with certain wallets…thank You

December 20, 2021
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Reply from LiteBit.eu

Hi Misha, thanks for your review. Please get in touch with our fraud department. You can call customer support and they'll forward you! Thanks.

Rated 3 out of 5 stars
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Reply from LiteBit.eu

Hi Annemieke, zorg dat de app volledig up to date is. Als dit niet automatisch gaat, dan updaten via de Google store. Als het inloggen vanwege de log in gegegevens niet lukt: Log in via app, app verwijst je door naar web, vul log in gegevens in, indien je geen Google 2FA hebt kies dan voor “probeer andere manier” (SMS). Nu zou je account weer moeten werken!

Rated 1 out of 5 stars

Not having access to your own wallet…

Not having access to your own wallet when you need it is inexcusable . I am looking for other options.

Update 17 Dec. Have regained access , after the update to your systems. I find if the app, what can only be seen as a core competence of your business cannot be updated smoothly, then i really wonder about the security of the wallets. Mind you im raising this out of concern as a current client.

December 16, 2021
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Reply from LiteBit.eu

Hi Paul, please explain us what troubles your facing. Please do so by contacting our support. Thanks!

Rated 1 out of 5 stars

“Master card rejected


You can only buy crypto with credit card, not credits”
That is the direct quote from the customer care that I requested an answer from when i told him about my card rejected, i don’t t think i understood what he said till today.

December 15, 2021
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Reply from LiteBit.eu

Hi Abdisalan, please check all possible payment methods in the link below. If you have any questions please contact our customer support. Thanks.

https://support.litebit.eu/hc/en-us/articles/115001263284-Which-payment-methods-does-LiteBit-accept-

Rated 1 out of 5 stars

Fees for withdrawing to other wallet…

Fees for withdrawing to other wallet too high

December 14, 2021
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Reply from LiteBit.eu

Hi, please check our fees and pricing information for all details with regards to the subject. Thanks.

https://support.litebit.eu/hc/nl/articles/360020602119-Handelskosten-en-opnamekosten

Rated 1 out of 5 stars

ATTENTION ATTENTION HERE ARE SCALERS AT…

ATTENTION ATTENTION HERE ARE SCALERS AT WORK!

I have deposited 2000 € but could not withdraw After I wanted to block my account and requested my payment back, I was told that my exit was faked! That they CANNOT SEND MY MONEY BACK TO ME! BUT EVENLY WITH MY FALSE IDENTIFICATION I have a problem going, I have a report. Other companies also send the payments back if they suspect something is fake!

WHAT RIGHT ARE YOU ALLOWED TO KEEP MY MONEY ??? If there is a suspicion then you send the payment back to the SENDER WHERE IT COMES FROM I WANT TO SEE WHERE IT IS YOU GIVE THE RIGHT TO KEEP MY MONEY !!

LAWYER IS INVOLVED

December 12, 2021
Unprompted review
LiteBit.eu logo

Reply from LiteBit.eu

Hi Tomasz, we will never take ownership of anyone's credits or funds. Please stay in touch with us through the ticket. We will of course work towards a solution. Thanks.

Rated 5 out of 5 stars

Smooth registration and helpful support

The process of opening an account was smooth and clear. I had no issues and was able to buy crypto immediately afterwards. I have been in contact with Litebit support about another issue in the past and this was a very pleasant experience as well where my issue was resolved in a timely manner and to my great satisfaction.

December 9, 2021
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Reply from LiteBit.eu

Hi Dennis, thanks for your detailed feedback, we appreciate it. Thanks for reviewing us.

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