The figures finally arrived after almost two weeks. When I opened one of the packages I found it had one arm and three hands so emailed the support and nothing has been acknowledged or replied to. To... See more
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Home to the best and biggest collection of minifigures
Contact info
United Kingdom
- Help@littleblockshop.co.uk
- littleblockshop.co.uk
Replied to 20% of negative reviews
Typically replies within 1 month
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Ordered 5 x Items - Received Unwanted Replacements - Despite The Item Being ‘Actively Available’
I ordered 5 x Wehrmacht Zombie Custom Horror Minifigures.
When my order arrived, it didn’t contain One Wehrmacht Zombie Custom Horror Minifigure.
Without any communication, I’d been sent 8 x Various Zombie Minifigures, none of which I have use for.
Building a WW2 MOC, what I was sent is an absolute Waste of Money.
£25 Wasted.
Automatic Reply from Customer Services.
1. Out-of-Stock Substitutions
In the event that an ordered figure is unavailable due to stock limitations, we maintain the discretion to substitute the item with a figure of equivalent or comparable nature. This substitution may occur without prior notification or consultation with the customer to ensure timely fulfillment of orders.
**Just been on the Little Block Shop, and the Wehrmacht Zombie Custom Horror Minifigure is ‘Available to Order’.
So why have I been sent an order full of unwanted items, other than to offload stock they can’t sell.
I won’t ever buy from this Store again, and highly recommend anyone to avoid.
Shouldn’t be allowed to advertise the Items are available. Then send a complete bag of unwanted rubbish.
Ordering process was straightforward…
Ordering process was straightforward and delivery was reliable
Items didn't arrive
Items didn't arrive, no responses to multiple emails, ended up getting refund via payment method used as was clear they werent interestedin resolving. Ended up buying elsewhere. Should have looked at the reviews before buying and saved myself the agro.
Poor quality figures
Order took 2 weeks to arrive. Paid for Shipping, when said it was free.
Customisation of Star Wars figures meant that the legs dropped off 3 figures.
Contacted twice - no reply.
Very disappointed - not great quality - wouldn't buy again
Support was polite and helpful when I…
Support was polite and helpful when I had a question.
Poor customer service
Poor customer service. Waited weeks for item to arrive, but when it did its was incorrect.
I contacted customer service explaining the issue. I waited a week to get a response and when it came they treated the query as an 'item not delivered'.
I'm still trying to get them to the to acknowledge my query correctly and send me the correct item
Support handled my custom request…
Support handled my custom request efficiently and kept me informed.
One order was delivered a day later…
One order was delivered a day later than expected due to the courier, but communication was clear and it caused no issues
Read the fine print!
Read the fine print! I ordered 5 figures from Little Block Shop and only received 3 figures. Site says they reserve the right to substitute "like" figures for what you order. This happened to me and I received figures I had absolutely no interest in owning. Contacted Little Block Shop, which took weeks to respond, and received an essential "tough luck" response. I do not recommend buying from Little Block Shop unless you're interested in maybe, possibly, maybe not receiving what you ordered a month or so after you ordered it. Asked about the missing two figures I never received and still haven't received a response.
Good variety of figures and themes…
Good variety of figures and themes compared to other shops. There was a slight courier delay, but the store kept me updated and it arrived without problems
Shipping was prompt
Shipping was prompt, and the packaging was done properly
One item arrived damaged
One item arrived damaged, but it was replaced promptly without any disputes or delays.
No figure, no tracking number, no response.
I've still yet to receive so much as a tracking number for an order that I placed on January the 28th (today is March the eleventh). I've sent half a dozen email enquiries but have so far only received automated responses. I'm pretty fed up to be honest.
The construction feels sturdy with neat…
The construction feels sturdy with neat detailing. I reached out to support about stock before ordering and got a clear, helpful response the same day.
HORRIBLE Customer Service; items never arrived
HORRIBLE Customer Service. Items never arrived.
I've photo evidence from the courier that it was delivered to the wrong address but LittleBlockShops customer service won't respond to me about a refund or a reposting...
Very disappointing. I've given them plenty of time to respond. My son is sad his order never arrived.
My order only came with 1 of the…
My order only came with 1 of the figures I ordered along with the free gift. Everything else on my order were substitutions. The order was actually sent by the store “Minifigure Bricks” instead of from themselves. They do not offer returns as it is in the terms and conditions that there are allowed to sell substitutions. If you are considering buying from this seller, I advise you to go to another website such as Minifigure bricks as there’s a higher chance of getting what you ordered on being able to return items that you don’t want.
Ive ordered a few times and the service…
Ive ordered a few times and the service and quality was good. However I ordered in February and it came in w packages, one with Evri and the other with Yodel. Missing figures in one package and havent got back to me after emailing them. Disappointed.
The figures feel durable and well…
The figures feel durable and well assembled. Customer support was helpful whenever I needed assistance.
The order was processed quickly and…
The order was processed quickly and arrived without any issues. No complaints
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