www.LittlePetWarehouse.co.uk Reviews 

1,138
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, smooth ordering process, and the very reasonable prices offered across their entire product catalog and website. Many people are also extremely happy with the sturdy animal enclosures, noting that the items are very well made and ideal for their pets. However, some people mentioned receiving items with broken trays, bent metal bars, or other damaged components that required prompt replacement parts sent out. Some consumers also noted frustrating problems concerning faulty product design, unstable structures, or paint flaking off right upon the initial delivery.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the spaciousness,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrived very... See more

Order

People report positive experiences with order processes, frequently highlighting fast dispatch times and... See more

Price

Customers had positive experiences with price, frequently highlighting that products offered great value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There were a couple of issues regarding delivery that were dealt with promptly. Communication from the customer services team was effective and friendly. We are really happy with the Guinea pig home t... See more

Rated 5 out of 5 stars

Was looking for a very large indoor cage, and struggled to find the correct size in various pet shops and online. I finally came across this company and found the perfect one. Not only very sturdy and... See more

Rated 5 out of 5 stars

This cage is massive! My budgies seem to have come alive and are chittering all the time time it's beautiful to hear, I have three budgies and at the minute I'm parrotlet sitting for my daughter's bir... See more

Rated 5 out of 5 stars

When my bird cage arrived, one of the trays was broken in transit. I rang customer service at LittPetWarehouse and they were excellent! Polite and efficient. The tray arrived the next day. My purchase... See more


Company details

  1. Pet Store

Written by the company

http://www.littlepetwarehouse.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,138)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Really excellent service. I bought a large cage for my new rats. It arrived quickly and is well made and good value. One part of the cage had been damaged in transit and the company sent me a replacement immediately with no quibbles. Totally recommend.

August 18, 2025
Unprompted review
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Rated 2 out of 5 stars

Cheap wood dangerous for animals

Cheap wood dangerous for animals. Put together with Stapleford gun. Again Cheap and nasty. Really upset selling this to an animal lover where ever you got it from wants striking off being a manufacturer. Shame

August 4, 2025
Rated 5 out of 5 stars

Hamleys little friends cage

Bought this cage for my two budgies on recommendation from reviews. Not disappointed it’s a roomy sturdy cage easy to put together and I think my budgies enjoy the space

July 22, 2025
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Rated 5 out of 5 stars

Hammocks/igloos for rats

Ordered hammocks for my rats, lots of different styles and materials to choose from. Always good quality products at great prices, have ordered from them before. And because my order was over £35.00 got free next day delivery. Would recommend them to anyone wishing to purchase hammocks/ igloos.

July 9, 2025
Rated 5 out of 5 stars

Really fast shipping

Really fast shipping. Product arrived as expected. Only comments were the packaging was a bit shabby (just a piece of tape on the cardboard box which peeled by the time it arrived. No complaints so far (ordered 4 days ago)

July 18, 2025
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Rated 5 out of 5 stars

I was abit apprehensive about ordering…

I was abit apprehensive about ordering from here as the reviews where very hit and miss that I found.

But bit the bullet and ordered anyway as you never know unless you try.

Super glad I did, item arrived promptly - although box was a tad battered the contents inside where perfect and Elvis is loving his new cage!

July 15, 2025
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Rated 5 out of 5 stars

ORDER FROM HERE…

I have a rat cage I ordered in December that came literally right away!! Super fast delivery and great service, I had a small error ordering stuff recently and they quickly helped me and I can’t wait to receive all my stuff!!!!! The cage is still in great condition and I will 10000% order again if the cage accessories are as good as the cage 😍😍

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

This review is not about the product…

This review is not about the product this is about being misled. We ordered a cage which we were offered next day delivery but the the price of that was extortionate. We were given a date of delivery bythe Wednesday which would of been 21st May. We heard nothing received nothing. My partner emailed them to be told it would arrive around 21 June 🤣. Sorry but we ordered a cage as we needed it quickly. Can't phone this company they don't answer. I've tried dozens of times. So for a cage of nearly £200 we still haven't received, we have had to improvise. They cannot say it wasn't in stock when ordering as we were offered next day delivery and given a date. Now when you look on the ad it tells you differently as believe me we would not have put in the order. I told him to use Amazon he might listen in future. Edit in response. Ok so after reading that reply below is it not obvious that when we ordered the cage that it was down as in stock ???? Can you not accept that you got this wrong how would I know the extortionate cost of next day delivery etc. You did not amend your advertisement till after we ordered. Your fault no one else's, own it. Can U clearly not see the dates I've written down that came up when ordering for delivery?? U made a mistake everyone does it just you really do not like admitting fault. Amazon to the rescue 👍👍👍
Ps Next day delivery was an option next excuse

May 17, 2025
Unprompted review
www.LittlePetWarehouse.co.uk logo

Reply from www.LittlePetWarehouse.co.uk

Thank you for your review. We’re sorry to hear you were disappointed. We’d like to clarify a few important points.

When a product is marked as a pre-order, it doesn’t matter which shipping option is selected. Next day delivery only applies once the item is in stock. This is clearly stated on the product page, which shows a "Pre-Order" badge and an estimated arrival date, as well as on the checkout button. We also have separate pre-order terms and conditions available on our site that explain how this works in more detail.

We understand that not everyone spots this information, but we do our best to make it visible at multiple points during the order process. If the cage was needed urgently, we always recommend choosing an in-stock item. Pre-orders are clearly intended for customers who are happy to wait.

Your refund was processed promptly once requested, and we’re sorry if you had trouble reaching us by phone. We prioritise email support for faster responses.

We hope this helps clarify things.

Kind regards,
Little Pet Warehouse Team

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Rated 5 out of 5 stars

Great service

Great service, had a query about my purchase and was answered and sorted quickly and efficiently, would definitely use again and recommend to others . Fast service as well

May 1, 2025

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