Littlewoods Reviews 

I have been a customer for some time now and have to keep contacting them for not applying returns to account but the monthly payment is always incorrect and not taken into account t all returns (also recieved wet items wreaking of strong fab conditioner which flares mcas)

Bought a pair of sunglasses as a gift when put on the arm came apart in two & cannot be worn, returned to littlewoods only to receive them back again some weeks later! Saying misuse?! How dare they! Robbers! Thats not the last of this! I’m going to the financial ombudsman

What a way to (mis) treat a customer who always pays on time

I wish I could write a review and give zero stars. We ordered a saw and never received it. We just called our credit card company to cancel the order. When the company sent an acknowledgment of the order, they gave us a time frame for delivery, which is well past. They did not give us any tracking numbers or the carrier so we can’t trace the shipment. We have emailed and called their so-called customer service and we’ve had no responses. Wish we’d checked trustpilot before we ordered. BEWARE! You won’t get your order and no one will contact you.

I ordered a wardrobe and the doors are bowed so what is a simple thing if sending out replacements as they still have the item of stock the advice I was given was to just buy a new one!! This has turned into the worst level of customer service I have ever experienced. I am now on day 9 of being promised a call back from the so called manager who is dealing with my complaint. I have called at least 10 times and been put on hold for 45 minutes a time and hung up on or transferred to someone other than this manager. I have been emailed stating due to unforeseen circumstances my call back is arranged for the next day and the call never happens. From what started as a simple product issue that is easily fixed it is now a full service issue. Shocking level of customer service.

Absolutely disgusting, one thing after another! Informed multiple times I cannot answer calls due to my disability this is noted on account and they completely ignore this!! Discrimination towards disabled people

Ordered a single mattress 19 days ago and very have lost track of it,despite me complaining and still being charged they have been no help,I'm closing my account with this company and there attitude is totally unprofessional and they have gone downhill,be wary of ordering from them because you won't receive any later items and they will try to charge you for them

After ordering a ottoman bed, waited in on the arrange day no delivery, contacted littlewoods was told it was probably lost. So I bought a bed local. After 2 weeks the bed turns up. Rang littlewoods to collect was arranged with xpd for the following week, this never happened. So back on the phone to littlewoods they arranged for yodal to collect next week well this never happened. They have now arranged another collection with xpd again so the saga continues this has been in my porch for 3 weeks waiting to be collected. I will be closing my account with littlewoods as no longer reliable

My order of 4 items was split into 2 packages (unsure why as they were both set on the same day) the one package arrived on Friday and the next one has not arrived 6 days later.
Yodel keep on saying they have the parcel and then letting me know it will be delivered that night but then the driver doesn't have enough time to deliver.
Spoke to Yodel and they were as much use as a handbreak on an canoe.
Spoke to Littlewoods customer "service" and was told they can't do anything as it's not company policy and if it doesn't get delivered tonight it will be returned and I will be credited.
What an absolute load of crap. I only ordered with Littlewoods because they sent me a voucher - if you beg people to shop with you again you should make sure that it actually makes you money because I won't order again.

Ordered a washer from here I am old and disabled I have a full time care worker liveing with me well they left it down on the 1st floor and would not bring it up to 3ed floor for me all I got was not my job to do it but when you order they ask what floor your on ....smokeing weed the delivery drive stunk of it little wood plz test your drivers

An item ordered was never delivered but states it has, a so called investigation has been launched 3 week ago I havnt heard anything but they’re still charging me they are a fraud company

I am a customer of over 20 years...so shocked re all the negative reviews. Prices are good for me in Eire & delivery usually swift & well wrapped. I just find the returns too slow!!! Aslo a better selection high end bedding would be fabulous. Bigger brands all 'round for 5 stars .

I wouldnt even put this as a 1 star my sister inlaw past away her faulty washer was surpose to get collect but got for got about so i rang up there said you will get a email about this and a return day lt for collecting it never happend again house was getting cleared i didnt want to pay for a faulty washer that was not mind there said its under 28 day cant be sent back but i have a washer it was faulty i didnt want a replacement but there was on about mending the washer i was constanly explaining there have no thought for anyone i was placed on hold 4 times so i told them its getting put out for scrap and i refuse to pay i have been a good customer for over 10 years never missed a payment sent small items back before no problem this washer no chance fuming so i will have debt collecters following me now

I've been with Littlewoods for 20 years and in that time I've had very good service until lately.
My account has been paid up to zero and my credit level is £6650.
Because my account has been cleared I decided to order more goods amounting to approx. £560.
In all of my dealings through the years, I have always made my order by telephone as I am not connected to the Internet. I am a 78 year old retired architect and my computer is used for CAD and Adobi Photo Shop.
I was told that I cannot now order by telephone and must do so 'on line
The young lady was hard to understand and was indifferent to my explanations. She said that she would pass on my request this past Saturday, that a manager telephone myself so that I could explain that I as a loyal customer was being discriminated against by not having the Internet. Yet only a few months ago I WAS able to order by telephone for my last transactions. Littlewoods have lost a regular and loyal customer because of their policy.
Unfortunately I did not get that call and I'm unable to order anything more.
The young lady of customer services who had a very heavy asian accent was as I stated, was disinterested and indifferent to my situation and could give no explanation about the no phone ordering policy. Is it a work from home situation or just a couldn't care less attitude.
I'm sorry Littlewoods you have let me down after the thousands of pounds I have spent with you over the 20 years.

Forget the 1* they cant

only giving 1star to get review published- Littlewoods dont even deserve that 1- as they are the most chaoticly disorgaised customer services I have encountered- located overseas ( S Africa)- unfriendly unhelpful uncooperative '& now I know why the 2 young ladies in the bus said " dont call Littlewoods customer services- they take so long to I.D. you-then once youre stressed out- they dont want help you!
- after 3 calls I had to make to them- to try sort out wrong deliveries ( wrong items to wrong address)-I remembered the girls in the bus... horrible dealings with the worse customer services ever! The most Unpleasant online purchase experience so far!

After my review I wrote yesterday I was contacted by another advisor at 8,57am demanding answers about my late charges when I am fully up to date!! I was on my way to a medical appointment which I explained yet this so called advisor didn't take an interest. I said I have complained, left a review here and she had the audacity to speak to me as a child, asking me to pay my apparently £12 late payment charge!!!! So I v politely and firmly told her to leave ne alone and I hung up the call. I have the call on recorded for my own protection!!!!

Ordered an iPhone and paid for it to be delivered on the 6th December but still on the 27th December it is with the delivery company. I have tried multiple ways of contacting littlewoods to either remove the item from my account or to deliver it but no response. I’m now expected to start paying for an item not received. Terrible customer service not responding to messages.

Bought a Vaz Spotwash back in April it's absolutely usless carpet looks worse after use not better I'd like to return please

Should be no stars. The customer service agents are a joke, they are unhelpful and condescending and just ask you the same questions over and over because they are too lazy to read a chat log.

Littlewoods/very should be ashamed of themselves I have never been more pissed off. Bought a washing machine on the 26th of October it was delivered on time got a plumber to install it. Turned it on to use put wash in all was fine than it started to leak. I stopped it called very and was put on hold 9 times than was hung up on that was on the 3rd of Nov. We are now the 19th of December and I still have no washing machine and can't get a normal person on the f**King phone

Customer Service is non existent after 3 phone calls I am still waiting for a manager to call me back !