LiveAboard.com Reviews 981

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional staff and service provided. Customers consistently praise the helpfulness, professionalism, and dedication of the crew and staff, who go above and beyond to ensure comfort and enjoyment during trips. The booking process is often described as easy, straightforward, and efficient, with many appreciating the prompt and thorough communication from customer service. Reviewers also commend the company for making holiday planning simple, providing all necessary information, and ensuring a smooth, stress-free experience from start to finish. However, some customers also noted issues with customer service, mentioning slow responses, conflicting information from different agents, or a lack of support for rebooking cancelled trips. A few other people also felt that the website's booking comparison process was cumbersome and that the company's advertising of berth availability was misleading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the crew's attentiveness and willingness... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and... See more

Holidays

People report positive experiences with holidays, often describing them as fantastic, dream vacations, and... See more

Customer service

Customers had positive experiences with customer service, often describing the support as very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The work of the LiveAboard.com staff when trying to find us a good short-notice diving holiday was exceptional. They were very, very helpful and patient The trip we ended up on, Red Sea Explorer... See more

Company replied

Rated 5 out of 5 stars

Liveaboard.com starts with a well designed website that makes choosing your destination and boat easy! The follow up emails and communications are complete and clear. They think of and send everythi... See more

Company replied

Rated 5 out of 5 stars

First time at the great and beautiful Amazonas. I will go back. The experience of being with all the amazing activities, from visitin the jungle, swiming in the fresh eaters, discovering rare birds,... See more

Company replied

Rated 5 out of 5 stars

Booking was easy. The company was very helpful and generous in rebooking a trip that a year earlier was cancelled during trip because of tropical depression. The crew made ever effort on bot... See more

Company replied


Company details

  1. Cruise Agency

Written by the company

LiveAboard.com is the easiest place online to book your liveaboard diving cruises, adventure cruises and river cruises.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Liveaboard.com Rocks

Liveaboard.com Rocks ! They have done all the work to curate and assemble a wonderful menagerie of Dive Liveaboard’s Worldwide with availability in real time which makes my FIT Dive Travel planning a breeze. Their consultants are available via phone 24/7 or email, conducting themselves with Integrity, warmth & ease. Trusted, dependable & with an easy to navigate website - live a board dot com is my go to organization for planning all of my exotic dive travel adventures and have been helping make my dreams come true for a couple of years now.
I know many of them by name and am so grateful for this amazing resource that is available for all of us to utilize. They do all of the hard work which makes accessible so many dive travel itineraries which are at your disposal with the click of a button !
My latest trip was an amazing & truly incredible trip to the Banda Sea Ring of Fire in search of sighting Hammerheads & Sea snakes. The coral Reefs on some of these Islands were pristine and unbelievably beautiful !
Much gratitude for all their hard work and communication that goes on behind the scenes to make it possible for me to have done this. Thank You 🙏

September 14, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Madeleine

We're thrilled you are such a big fan! It sounds like you had a fantastic trip to Indonesia. It's our pleasure to serve you, and we hope to see you again in the near future!

Kind regards

Your LiveAboard.com Team

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Rated 2 out of 5 stars

Only accept dollars for a cruise in Greece with Greek operator

I live in Switzerland and bought a cruise for Variety Cruise for Greece (a euro country). They put the price in Swiss Franc on the site and then LiveAboard says they only accept dollar ... I wanted to pay at least in Euro but said it was not possible, only dollars. Talked with someone from LiveAboard who said that the 'operator' only accept dollars. The fact is that other customers who bought ticket for a Variety cruise through other aggregator such as LiveAboard bought ticket for the same cruise in Euro. I ended paying $212 in fees and exchange rate just because of this payment in dollars.

September 19, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Christopher

Thank you for your review. Our website allows guests to view the boat prices in 40 different currencies, for ease of reference. However, payments must be made in the operators preferred currency, which in the case of Variety Cruises is USD.

Hope this helps to clarify the issue, and we hope to see you again soon for another liveaboard adventure!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. We booked with Liveaboard.com for the third time now. They have always been professional, helpful with any specific questions and genuinely tried to make the experience as smooth as possible. We also really appreciate the transparency the website provides to make a good like-for-like comparisons between the different operators.

September 4, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Maarten

Thank you for your comments. It's great to hear you find our team professional and helpful. Wen appreciate your continued trust in us.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

The easiest way of booking a liveaboard trip

The easiest way of booking a liveaboard trip. The team is very helpful and responsive. All questions are replied so quickly and effectively that the process flows very smoothly. They are really experienced. I had two trips with Liveaboard.com before and now the third one is on the corner. Trust Liveaboard.com and enjoy your diving holiday :)

September 19, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Ozkan

Thank you for your review. We're so happy you found our team helpful and responsive.

look forward to hearing from you soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Diving made easy

The 2nd time I’ve used Liveaboard,com and there is a reason I came back.
Organising such an in depth trip requires a lot of work.. and they manage the whole process perfectly.
They communicate on my behalf and are completely transparent leaving no stone unturned.

September 13, 2025
Unprompted review
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Reply from LiveAboard.com

Hello Tyrone

Thanks so much for your continued trust in LiveAboard.com, and we hope to see you again soon for another liveaboard adventure!

Kind regards

Your LiveAboard.com Team

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Rated 5 out of 5 stars

Easy, all in one service

Easy, all in one service. I always got a response to my questions.

September 20, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Jalini

Thanks for your review. It's great to hear you found our service easy to use.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

One of our most enjoyable trips

I found that Liveaboard.com has a well designed website that makes choosing your destination and ship choices super easy. I was fearful that some requests would be lost in translation but all communications are completely clear. They seem to think of everything from travel itineraries to what to pack and even suggested tipping amounts. There were never any surprises or slip ups. They made planning the trip super easy for me since I had multiple family members traveling with us with allergies and food preferences that were carefully followed for our entire stay. I would not hesitate to recommend Liveaboard to anyone who wants to explore the region in comfort.

August 9, 2025
Unprompted review
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Reply from LiveAboard.com

Dear John

I appreciate your thoughtful review. I'm happy to hear that you were pleasantly surprised, and satisfied with our service.

Hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Running on Waves far exceeded my expectations and we had the trip of a lifetime.

Running on Waves far exceeded my expectations and we had the trip of a lifetime. The boat is absolutely beautiful and comfortable. My daughter and I were passengers of the “Running on Waves” ship in September 2025 sailing beautiful Greek islands.

Every staff member is professional, committed, extremely friendly - meeting the expectations of all guests. Especially Lina - hotel manager. She worked all day every day to make sure everyone was having a wonderful experience. Also, a more than fantastic and accommodating all crew team, for sure would remember Aleksey - pirate looking gay and second officer in command after captain - Oleg.

Meals - delicious and varied food, nicely served, buffet style. Professional waiter service. Cook did an excellent job. No complaints about food, except dinner at 8 pm – on my opinion, is very late, but otherwise food service is exceptional.

Service is faultless, fast, efficient, and intuitive.

Beach towels and water provided when going ashore. When you are coming back – wet towel for refreshening. Staff always ask if you need anything while they are passing by.

The ship is in excellent condition, maintained in almost pedantic condition, and very clean. Captain Sergey - professional and friendly, as well as all other officers who provided a lot of interesting information during the cruise.

I can recommend with a clear conscience for people who expect an intimate and pleasant atmosphere, high quality service and food, welcoming another beautiful Greek island every morning. The cruise ran in a very pleasant atmosphere and a feeling of complete safety.

We had opportunities on this boat that you would never have on the big ships. Visiting these smaller islands, climbing the mast, and even jumping off the ship into the sea, watching sunrise and sunset. I could go on and on about Running on Waves. If you can book a sail on this incredible ship, please do it. You will not regret it.

Many good memories of our vacation, especially the people we met on board (staff and guests).

Unfortunately, there was one disappointment too. The first night before dinner the captain explained there were more wind changes in the forecast and presented two options to us via a map. He said we need to decide as a group what route to take. The red was where the extreme wind and the green was smooth sailing. We all voted for the green root except four passengers did not (mind you those 2 couples were on the sailboat the prior week). The captain said he would speak to the owner and get back to us. He came back and said we can still go for the second original route and see what happens, but it will be bumpy and update us the next night. There was no update the next night, however there were 5 people vomiting and they felt very sick. I have never been so sick in my life that I was so violently ill. My whole body was sore and spasming from everything coming out. I could not keep down any motion sickness pills or water. It was horrific to say the least. In my opinion either captain shouldn’t have said anything at all to passengers, or he should have taken the safer route (as he recommended for everyone to be comfortable), because it was not fair to say majority wanted a green route, but we went in opposite way after all. Thanks God - storms pass, otherwise I would not survive.
Marina Korobeynik

August 31, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Marina

Thanks for leaving a review of your experience. We're happy yuou were pleased with your trip, and our service.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful - a great experience and wonderful trip

September 12, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Consumer

Thanks for your kind words. That's great to hear you had a wonderful trip, and were pleased with our service.

See you again soon!

Kind regards

Your LiveAboard.com Team

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Rated 5 out of 5 stars

We have booked through LiveAboard for…

We have booked through LiveAboard for the second time and are completely satisfied and can recommend this portal with a clear conscience.

September 6, 2025
Unprompted review
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Reply from LiveAboard.com

Hello Hans-Dieter

I'm so happy to hear that you are satisfied with LiveAboard.com's services.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Great way to book a Liveaboard

We have booked 5 different trips with liveaboard.com and we never had any issue. Good and timely communication with no surprises. Exactly what is needed for booking a Liveaboard

September 7, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Ardavan

Thank you for your continued trust of LiveAboard.com. We are glad you are happy with our services, and we look forward to assisting you for many more cruises to come!

Best regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Clear & Ease of booking

Ease of booking, clear information, and prompt support when requested made this service highly recommended.

August 9, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Omar

Thanks for your review. I'm glad to hear that you would recommend our service!

Hope to see you again soon!

Kind regards
Your LiveAboard.com Team

Rated 5 out of 5 stars

The staff at liveaboard were all very nice and helpful

The staff at liveaboard were all very friendly and helpful. They responded to my inqeries very fast as I was looking to make a last minute booking and they helped me decide which trip would be best.

August 31, 2025
Unprompted review
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Reply from LiveAboard.com

Hello Peter

Thanks for commenting. We're glad you found int useful!

Kind regards
Your LiveAboard.com Team

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Rated 5 out of 5 stars

Responsive team

Responsive team always there to answer my questions. Well organised and professional.

September 5, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Richard

Thanks for your review of LiveAboard.com. We hope to serve you again sometime in the near future!

Kind regards
Your LiveAboard.com Team

Rated 5 out of 5 stars

High Expectations Exceeded!

I had high expectations for this cruise and all were easily exceeded! The crew (Cruise Manager Tomi was especially great), the food, the destinations, and the swim stops were all perfect.
This voyage was the perfect vaction!

August 30, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Steve

Thanks for your wonderful review!
I'm s happy to hear the cruise exceeded your expectations.

Kind regards
The LiveAboard.com Team

Rated 1 out of 5 stars

Terrible Customer Service

I booked a Palau Siren trip last year and it was great. We booked a Maldvies Scuba Spa and it has been terrible this year. On July 15th I wrote and asked a reschedule and the same day they got back to me and with a slight fee we could reschedule. Originally we were looking at dates in 2027 and the schedule was not available. 2 weeks ago we can back with March 2026 dates to see on availability. We waited patiently and were being told its taking longer than normal. We had a different person respond each time. The last person didnt even read the file or know what is going on. I wish I had not booked with them. This is painful to reschedule and customer service is terrible.

September 15, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Lisa
Thanks for your review, although I'm sorry to hear your experience is not as you imagined. Please note, as rescheduling is outside the terms of the booking, it has to be treated as a case-by-case basis, and therefore can take time.
Our customer support team is available 24/7 to assist you.

Kind regards
Your LiveAboard.com Team

Rated 5 out of 5 stars

One of our best examples in life!

We are very glad to have chosen a boat trip with LiveAboard. All the information was given in a fast and helpful way since the beginning.
The trip was amazing, the boat was beautiful, comfortable and out Captain Denis was the best! He’s was extremely nice, very confident and dedicated to his job, did everything he could to make our experience the best ever. He made us special meals and took us to amazing diving spots. We met amazing people on this trip and will keep all those experiences in our hearts.

August 30, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Michele

Thanks for your kind words. It sounds like you had a fantastic trip!

Kind regards

Your LiveAboard.com Team

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Rated 5 out of 5 stars

Only good experiences

I've booked several trips on liveaboard.com and the communication has always been fast, friendly and professional. Everything has worked as it should.

June 30, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Robert

Thanks for your comments. We are so happy to hear you are pleased with the service you received from LiveAboard.com each time. Hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Hassle-free booking

Hassle-free booking, kept informed throughout the process and were very quick to reply to any questions. Excellent service.
The Liveaboard itself was excellent and I had a great trip, wouldn't hesitate to book again with them in the future

August 23, 2025
Unprompted review
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Reply from LiveAboard.com

Hello Tamer
Thanks for your review.
We look forward to serving you for your next adventure!
Kind regards
Your LiveAboard.com Team

Rated 5 out of 5 stars

Best Birthday Ever!

I have just returned from a week on ScubaSpa which I chose as the experience for my 80th birthday! This is my third trip with the company, because it never fails to deliver. What surprised me was how many return guests there were - the boat was literally crawling with them! You can get no better recommendation than guests who return and promote the company on your behalf. It's well deserved

August 23, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Jay

Thanks for your comments. You're absolutely right, there is no better testimony to service than a return guest!
We're glad you enjoyed your trip, and hope to help you with booking your next one soon!

Kind regards
Your LiveAboard.com Team

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