We are so glad that we switched to LiveAgent a few years ago! Unlike the competition, it is not only more affordable, but they still have real customer support that helps quickly and without comp... See more
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Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only... See more
Company replied
LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ens... See more
Company replied
LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each se... See more
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Company details
Written by the company
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
Contact info
United States
- +1-888-257-8754
- hello@liveagent.com
- liveagent.com
Reply from LiveAgent
Thank you Isaac for your kind review! :)
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LiveAgent has been a great addition to…
LiveAgent has been a great addition to my school's environment.
My school recently separated from the church that was hosting us and we needed a new ticketing system as we were using the church's system before the split.
LiveAgent is super intuitive and easy to use, I highly recommend it. Their support was very helpful in the setup and the initial configuration of the ticketing system.
February 7, 2021
Unprompted review
Reply from LiveAgent
Hello Chris, thank you very much for your great feedback! Just know that we are here for you even though your account is fully setup now! Just reach out to us via chats on our website whenever you have any questions! :)
LiveAgent is a great software!
LiveAgent is a great software! We are abel to use the same software for all our 5 diffrent brands, witch made LiveAgent the optional choise!
January 4, 2021
Unprompted review
Reply from LiveAgent
Hi Foxlie, thanks a lot for your kind feedback! We are happy to hear that you are now handling your customer support from all those 5 brands in one place in LiveAgent! :) You know where to find us should you need anything!
Reply from LiveAgent
Hi there,
Thanks a lot for your feedback, we are very happy to hear that LiveAgent has made it easier to work through your emails and tickets and that you have been satisfied with the various benefits it brings to your everyday worklife. Happy to have you with us!
We switched to Live Agent
We switched to Live Agent from a competing help desk and we have been very pleased with the software performance and all of the features it encompasses. Tags are such a small detail to all that Live Agent holds, but they are a very convenient way to organize your tickets and we use them every day. We also utilize the Knowledge Base feature and love the convenience it offers both to us to be able to easily upload information and to our customers to be able to find the answers to the questions they have.
December 11, 2020
Unprompted review
Reply from LiveAgent
Hi Maddie,
Thank you very much for your kind words! It's amazing to hear that switching to LiveAgent was the right choice for you and that you have been satisfied with all the features and benefits it can bring to your everyday work-life. Keep up the amazing work and remember, our team is online 24/7 to assist you in case of any questions!
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LiveAgent was just what we needed!
We had been using a similar email software that had stopped forwarding email replies from customers to us, so we missed a lot of important correspondence from subscribers. When that company couldn't fix the issue we moved over to LiveAgent which has even better features and no forwarding issue, which was exactly what we needed!
December 10, 2020
Unprompted review
Reply from LiveAgent
Hello Ciara, thanks a lot for your amazing feedback! I am excited to hear that your issues were resolved by moving to LiveAgent! You know where to find us should you need anything! :)
Great product with excellent support team
Great product with endless integration. We're using live agent to auto assign tickets where possible to cut back on manual assigning across the business.
November 10, 2020
Unprompted review
Reply from LiveAgent
Hello George, thank you very much for your great review! You know where to find us should you need anything :)
This software is really worth the monthly fee
The company that I work for has implemented this software recently and has enabled me to work from home.
You can access the chat, email, and calls features from just one webpage, which helps me be more efficient and provide better customer service to our customers.
One thing that I don't like is that I am not able to call two numbers at the same time, but I would definitely recommend it.
November 8, 2020
Unprompted review
Reply from LiveAgent
Hello Alex, thank you very much for your honest feedback! We appreciate it a lot and we are also very excited to have you with us and to hear that LiveAgent has enabled you to work from home and still have all the access to all the communication you need :) Feel free to send us any suggestions on improvements to support@liveagent.com! :)
The best decision I've made is signing…
The best decision I've made is signing up to Iive Agent. They understand their customers and requirements. It's an honour and privilege to be a paying customer.
November 6, 2020
Unprompted review
Reply from LiveAgent
Hello Rex, many thanks for your awesome feedback! It's our honor to have you with us! :))
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The best thing we ever did was sign up…
The best thing we ever did was sign up to use liveagent. The system is amazing, the support incredible and the change in our business has been fantastic. I cannot imagine us ever not using this software
October 30, 2020
Unprompted review
Reply from LiveAgent
Hello there :) Thanks a lot for your awesome feedback! We couldn't be happier to have you with us! You know where to find us should you need anything! :)
Excellent ticketing system
I love using liveagent. Having a good, ticketed system makes life much easier. Our response times to customers has improved as we can implement SLA's and also postpone tickets to push through to us again to chase for a resolution, and all of the team can work together in one place. It is also good that all correspondence with customers and suppliers such as calls, chats and emails is all held in the same place and we can merge tickets if the customer contacts us on a new string but about the same issue, which really helps to keep track of where we are with any issues.
October 30, 2020
Unprompted review
Reply from LiveAgent
Hello Tara! Many thanks for your awesome feedback! :) I am glad to see that LiveAgent with its automation and features, whether it is the SLAs or postpone feature, has been helping you to manage your customer support in a more efficient way. Let us know if you would have any questions or would need any help! :)
Brilliant software
Live agent has made our busy period much easier to handle, keeping everything up to date and postponing tickets so we remember to check everything on time. Very easy to manage all of our customers in a timely manner.
October 30, 2020
Unprompted review
Reply from LiveAgent
Hello Beth, thank you very much for your kind review! We are thrilled to hear that LiveAgent has been helping you in handling your customer support in a better and more efficient way! :) Take care!
Simple Integration
The ease of which we were able to integrate there API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based.
The I-pad app needs a little bit of work to bring it up to the web based version status.
October 28, 2020
Unprompted review
Reply from LiveAgent
Hi Craig, many thanks for your honest feedback! :) We are thrilled to have you with us and are glad to hear that you managed to have everything fixed using our API :) Feel free to send us any suggestions on improvements to support@liveagent.com :) Take care, Craig! :)
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Live agent departments automation
Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customer
October 27, 2020
Unprompted review
Reply from LiveAgent
Hi Gerry,
Thank you very much for your kind feedback. It's amazing to hear that LiveAgent was the right fit for you and that it has made your workload a little more automated and efficient. Happy to have you with us!
Best customer service I've received
Best customer service I've received in a long time. Will stick to this service for a long time. They earned it!
October 12, 2020
Unprompted review
Reply from LiveAgent
Hi Whitney,
Thanks a lot for your kind feedback. It's amazing to hear that you have been satisfied with both LiveAgent and the support provided by our team. We take great pride in the software and the customer service that we offer and reviews like yours just keep pushing us to be better. Happy to have you with us!
Realy good UX and reactivity
We have been using liveagent for a short time as a replacement for other known software and we are not disappointed. It offers a lot of functionality and a very convenient interface for a reasonable price.
September 10, 2020
Unprompted review
Reply from LiveAgent
Hi Jeremy,
Thanks a lot for your kind review. We are so pleased to hear that you have been satisfied with LiveAgent so far and we hope that you will be equally pleased with its functionalities and features in the years to come. Don't hesitate to reach out in case you have any questions - our support team is online 24/7!
Inclusive Ticketing Feature
We use LiveAgent for our customer service department - and we love that the ticketing feature is included. We are finding that the use of tags is greatly helping for organizing as well with our agents
August 31, 2020
Unprompted review
Reply from LiveAgent
Hello Shawn! Thank you very much for your kind review! :) We are thrilled to have you with us and I am also glad to hear that LiveAgent's ticketing system with the tags as well is helping you in your day to day work! :)
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Just what we needed
Just what we needed. Easy set up, simple billing, quick launch. Custom tags make it easy to track issues. The reporting helps us see trends and get in front of issues quicker. The support team has always been quick and efficient with any issues we have had, and patient when we asked the easy questions too...
August 25, 2020
Unprompted review
Reply from LiveAgent
Hi Caleb,
Thanks a lot for your kind feedback. We are so pleased to hear that LiveAgent was the right choice for you and that it has made your work-life a lot easier when it comes to customer care. It's also great to know that you have been satisfied with the support provided by our team - don't hesitate to reach out anytime, we are online 24/7!
I cannot express enough how simple this…
I cannot express enough how simple this software is to navigate. I have NO complaints. We started using Live Agent about 3 months ago and have had no issues. I have worked with logging softwares in the past and nothing compares to Live Agent.
Simple
Reliable
Great Customer Service as well
August 17, 2020
Unprompted review
Reply from LiveAgent
Hello Joe! Thank you very very much for your amazing review :) It really means a lot to us and there is nothing better than seeing our customers happy with the software that we are trying to work on and improve daily! Thank you for being with us! <3
Live agent is a very user friendly…
Live agent is a very user friendly system, we are able to log all interactions with customers in one place
August 14, 2020
Unprompted review
Reply from LiveAgent
Hi Rachel,
Thanks a lot for your kind review. We are very pleased that you have been satisfied with LiveAgent and that it has made it easier to keep track of all customer communication under one roof. Keep up the great work!
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