We are so glad that we switched to LiveAgent a few years ago! Unlike the competition, it is not only more affordable, but they still have real customer support that helps quickly and without comp... See more
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Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only... See more
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LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ens... See more
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LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each se... See more
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Company details
Written by the company
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
Contact info
United States
- +1-888-257-8754
- hello@liveagent.com
- liveagent.com
Fantastic support platform
Fantastic support platform! Has everything we need for our support team!
August 12, 2020
Unprompted review
Reply from LiveAgent
Thank you for your awesome feedback! :) We are happy to have you with us! <3
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Fully featured helpdesk (that works)
Fully featured helpdesk, customer desk
July 20, 2020
Unprompted review
Reply from LiveAgent
Thank you for your review, Kartik! You know where to find us should you need anything! :)
LiveAgent is a great tool
LiveAgent is a great tool that offer us a simple way to follow up and achieve our goals, easy to manage and improve our internal communication.
July 15, 2020
Unprompted review
Reply from LiveAgent
Hi David,
Thank you very much for your kind words. It's amazing to hear that LiveAgent has been the right fit for you and that it has made your everyday work life a little easier. Keep up the amazing work!
Great Customer Service Management Tool
Has the ability to work with tickets that come from different sources like Chat, Email, Forms, etc. Which allows for multiple channels for support managed by the same individuals that can distribute the work accordingly.
July 6, 2020
Unprompted review
Reply from LiveAgent
Hello Luis, thanks a lot for your review! It is not only the chat, email, and forms but also calls and social media integrations like Facebook, Instagram, Twitter, and Viber! :) If you would want to hear more about these or anything else, feel free to reach out to our support team via the chat 24/7 on our website! :)
LiveAgent are awesome!
June 18, 2020
Unprompted review
Reply from LiveAgent
Thank you Rhea for this fantastic review! We are happy to have you with us!
P.S. You are awesome! 🤩
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Live Agent is an essential tool for any business
Live Agent has been a lifesaver for our virtually-based company. We are able to collaborate and prioritize our workflow in an efficient and organized way. The customizable tags and labels make it so much easier to scan through new emails and messages and determine what needs to be worked on first.
June 17, 2020
Unprompted review
Reply from LiveAgent
Hi Alissa,
Thank you very much for your kind review. It's amazing to hear that LiveAgent has been able to make your day-to-day work-life a little easier and the overall workflow more organized. We believe that fast and efficient customer support is at the core of every successful business and we're very pleased to see that our system has been making that a breeze for you. Keep up the great work!
Great system, simple to work with.
LiveAgent works pretty well and is nicely designed to allow simple functionality and ease of administration. It is well appointed but not overly complex to use, we have been using it for some time now and it has greatly improved our ability to communicate effectively with clients.
June 16, 2020
Unprompted review
Reply from LiveAgent
Thank you for your kind review, Matthew! We are glad to hear that LiveAgent has helped you improve your communication with clients! In the end, that's why it was developed! :) Take care and feel free to reach out to us should you have any questions or need any help! :)
Highly recommend - very easy to use!
LiveAgent is fantastic, cannot recommend highly enough. Very easy to use, and visually appealing for both customers and agents. The team have been brilliant also, any issues that we have had (very few) have been resolved quickly.
June 16, 2020
Unprompted review
Reply from LiveAgent
Many thanks for your fantastic review, Jessica! :) We really appreciate your kind words and I am glad that you know that our support team is here for you day and night! :)
Love Live Agent
Love Live Agent! Switch Now.
We have been using live agent for just over 1 year and I love this system, It is fast, reliable and professional. The whole set up process was simple yet amazing I love that we are able to personalise to our business needs. I am so glad we made the switch from our previous supplier.
June 10, 2020
Unprompted review
Reply from LiveAgent
Hi Kimberley,
Thank you so much for such an excellent review. We are so pleased that switching to LiveAgent has been the right choice for you and that it has been able to make positive impact on your business. It's exactly comments like yours that keep pushing us forward in the right direction. Happy to have you on board with us!
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Best quality for good price
Do you want cheap, easy to use B2B and B2C mail manager, chat or so?
Just use LiveAgent.
In FLA a.s. we are using LA desk for maybee 3 years. You dont need profi IT support for implementation, if you can use mobile apps.
June 4, 2020
Unprompted review
Reply from LiveAgent
Thank you so much for your excellent review, Michal! :) It was our intention for LiveAgent to be user-friendly even for people that are not so technical! :) You know where to find us should you need anything! :)
I like the most web chat solution
I like the most web chat solution. I was testing many web chat applications and i can say that LiveAgent chat solution is best. Ticketing solution is very good also, implementing many channels into one. The best advantage for me, is the Viber integration.
June 2, 2020
Unprompted review
Reply from LiveAgent
Hi there,
Thank you very much for your feedback! It's great to hear that LiveAgent has been the right fit for you and that it has enabled you to store all the customer communication under one roof. You know where to find us if you ever need any assistance - we are available 24/7!
LiveAgent is a great tool
LiveAgent is a great tool, we are using it to solve our Ticket management needs and it has been helping us a lot.
May 26, 2020
Unprompted review
Reply from LiveAgent
Thank you very much for your kind feedback, Ricardo! We are glad to have you with us! :)
Easy, Navigable, Convenient..
An excellent way to upgrade your outreach to customers and to serve them to the best of your abilities. This streamlined ticketing system is great for organizing your workload with personalized tags, as well as prioritization through dating. Personally, I am very satisfied with the service as a daily user, and would not choose to change our service management system at any point.
May 19, 2020
Unprompted review
Reply from LiveAgent
Hi Daniel,
Thank you very much for your kind feedback. We are so pleased to hear that LiveAgent has checked all the boxes for you and made customer communication a breeze. Don't hesitate to contact our team at support@liveagent.com should you ever need any assistance - we are available 24/7. Take care and stay safe!
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Worth Making The Effort To Switch
The ability to leave notes and merge posts was most helpful. Also the system was able to link directly to our own management software giving the ability to access a client's booking or profile with a single click. Also you can see if someone else opens the ticket that you're working on, thus preventing two people answering the same ticket.
The one thing I missed the most from the switch from using Gmail was the ability to cancel a sent e-mail shortly after sending it. Could have saved a few embarrassing moments!
Although it took a little time to get used to the new system in the end it was well worth the effort. It's layout and functionality allowed us to clear an outstanding backlog of messages to a far more manageable level. .
May 18, 2020
Unprompted review
Reply from LiveAgent
Hello Robin, thank you very much for your excellent review! I am glad that you think it was worth switching to LiveAgent and that you are using all the features you mentioned in your review, writing notes to make sure that the agents and yourself will remember what needs to be remembered and that you will always have the necessary information at hand for everyone to see, being able to see if any other agent is opening a ticket you are working on and vice versa.
Please feel free to reach out to us with any suggestions on future development at support@liveagent.com. We will be happy to pass it on to our developers :)
Helped the whole team to keep track of any conversation with partners
The user interface is similar to email so it's easy and intuitive. No much on-boarding/training is needed.
It helped us assign tasks to different departments/team members.
Any member of the team was able to see the progress of conversations and keep it going with the our partners
May 18, 2020
Unprompted review
Reply from LiveAgent
Many thanks for your kind feedback, Leo :) I am glad to hear that you find using LiveAgent easy and intuitive and that you can see the progress in the communication with your clients! Do not hesitate to reach out to us should you have any questions! :)
great product!
I have used this handy software on daily basis with high satisfaction about realiability, features and clarity, must recommend to other users.
May 18, 2020
Unprompted review
Reply from LiveAgent
Thank you so much for your kind feedback, Frantisek! You know where to find us should you need anything! :)
Best Web Based CRM Platform
After testing a few Web Based CRM i found LiveAgent to be the overall and above the best.
Manage Email,Chat and call Plus respond to social media post,messages.
Patiently waiting on LiveAgent to add Whatsapp to the platform.
I have been using it for a few years and i'm 200% Happy with LiveAgent.
I'm so pleased with LiveAgent i'm busy saving up to purchase standalone version of LiveAgent and move away from monthly user subscription.
May 8, 2020
Unprompted review
Reply from LiveAgent
Hi Nathan,
Thank you very much for such a kind review. It's awesome to hear that LiveAgent continues to make a positive impact on your everyday work-life even a few years later. Our team works hard every day to further improve the software and pack it full of new integrations - including the Whatsapp which is currently being developed. Don't hesitate to contact us at support@liveagent.com should you have any questions regarding the standalone version or just the system in general - we're here for you 24/7!
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One of the best CRM we've ever tried.
We have been using it for over a year now and we can't help it. Our productivity has significantly increased and we no longer risk losing a message from our customers.
Calls are heard perfectly and all conversations can be recorded. There is also the possibility of creating a switchboard and there is an excellent guide on their site to do it independently.
It is also possible to connect the major social networks and manage everything from ladesk.
Pros: low price and excellent customer service
Cons: integration with whatsapp is missing but we have been told that it will be added soon
May 8, 2020
Unprompted review
Reply from LiveAgent
Hi Hardeep,
Thank you very much for such excellent feedback. It's simply amazing to hear that LiveAgent has become such a meaningful part of your day to day work-life and that it helps you maintain and cultivate customer relations effortlessly. Our team is constantly working to further improve the software and pack it full of more integrations to truly meet every need out there - including the Whatsapp integration which is currently being worked on. Stay tuned for more updates and keep up the good work!
Great software
The ease of which you are able to communicate across departments within the organization using internal notes, tags, etc. makes keeping people on the same page a breeze. Staying in contact with customers while working with a reduced staff during the pandemic has been extremely beneficial for the company.
May 7, 2020
Unprompted review
Reply from LiveAgent
Thank you very much for your kind review, Brian! We are grateful to have you with us and I am also thrilled to hear that LiveAgent with all its features is helping you and your team in your day to day work :) I am also glad to hear that it helped you handle your customer support even in this difficult times due to COVID 19 outbreak. I hope you are all safe and healthy! Take care, Brian :)
Tried others, LiveAgent is the best ...
Our company had been using an antiquated help desk solution for years, and it wasn't holding up well. After searching quite a while, we came across LiveAgent. It does everything the other system did and more. We are very happy with LiveAgent.
April 27, 2020
Unprompted review
Reply from LiveAgent
Thank you so much for your kind review! We are thrilled to hear that you are happy with LiveAgent. Just know that we are here for you 24/7 via chats should you need anything :)
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