Livi Reviews 

1,391
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being helpful, attentive, and providing clear, reassuring medical advice during video consultations. People also appreciate the user-friendly application and the seamless booking process, which makes securing timely appointments quick and convenient. Consumers often mention that obtaining prescriptions quickly is a massive bonus that simplifies healthcare access. Some reviewers were not happy with occasional appointment delays, unexpected schedule changes, and difficulties finding immediately available time slots. Consumers noted that consultations occasionally ran late or were postponed, leading to wasted time and minor inconveniences.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick appointment booking and helpful video... See more

Staff

Customers consistently note positive experiences with staff, highlighting that doctors and nurses are... See more

Booking process

Consumers express satisfaction with the booking process, describing it as quick, simple, and straightforward.... See more

Customer service

People report positive experiences with customer_service and appreciate the helpful and attentive doctors.... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the system is easy to navigate, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,391)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Very happy

Very happy. I was called by the doctor. She anwered all my questions. Calming things down as was thinking i had something very bad going on. But it was not after all.

November 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Very easy to use App

Very easy to use App, convenient and expert help. To top it all had video call within 24 hours and all without leaving home.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I always use Livi

I always use Livi
They’re polite well informed and I never have to wait long. Highly recommend
My own doctors always say appointments are full & offer me an appointment two weeks later

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

A very good alternative to a Surgery long waiting appointment

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the following day instead of having to wait for nearly 3 weeks! This saved me a lot of anxiety as I wanted to have some explanation about an abnormal blood test result.

January 14, 2026
Unprompted review
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Rated 1 out of 5 stars

GP didn't turn up

Waited an hour, GP didnt attend. No response from the support line. Very poor service. I shall be complaining to the appropriate regulator and my GP.

January 2, 2026
Unprompted review
Rated 4 out of 5 stars

Prescription review

My first appointment was cancelled and not sure why. Luckily it was not urgent but managed to get another one with in a few days. Doctor was polite and helpful.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Appointment within 24 hours. Really felt was being listened to. Received a call from dr following day to check I’d followed up on next steps.

December 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Booking was easy and the appointment happened the following day. The Doctor video called me exactly on time, listened well and was very reassuring and insightful. She prescribed medication which was available moments later, at my local Pharmacy. I would definitely recommend Livi

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Although the call was slightly later than booked time.., the doctor took the time to go through my issues.. reviewed these against a recent blood test.., explained health problems I have.. and advised on one I didn’t know I had as my doctors hadn’t contacted me

December 20, 2025
Unprompted review

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