This Brokerage does NOT deserve to hold a "customs broker" license as they don't honor it!! Absolutely the worst!! They have uneducated/untrained ppl who can barely put two English words together,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Another crossing, another problem. I almost want to cry when I see Livingston's name on paperwork. Two days of sitting. I called, I resent completely legible paperwork, and just got told today it's... See more
Company replied
Absolutely the worst company I've ever dealt with. We use their ACE/ACI software Smartborder and they have someone manually inputting credit card payments who doesn't work for Livingston. They used... See more
Company replied
The worst of the worst, been here a day, went to the office to ask to be cleared they say need more information, asked what information and the dumb old lady just answered more information about the... See more
Company replied
Company details
Information provided by various external sources
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contact info
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2.4
Poor
990 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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TOTAL NIGHTMARE
TOTAL NIGHTMARE
usually shipments are processed within 24 to 48 hours only if your lucky
My every interaction with this this broker will have to escalate
Agents have no idea what's going on they dont now who the processing team is and the worse part management doesn't care about the urgency
Their cover sheet says to submit docs few hours prior to drivers arrival to the border yet I submitted my docs the night before around 10:00 pm and the next day at evening (4:05 PM next day) we are yet waiting for shipment to be cleared. To mind you we have all the paperwork including custom invoice so nothing is missing.
I absolutely hate dealing with livingston they should be out of business and let another company take over.
September 10, 2023
Unprompted review
Reply from Livingston International
Hi Sweeta,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
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Reply from Livingston International
Hi Metodi,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I am working as a freight broker..
I am working as a freight broker... I believe it is the worst customs broker ever I seen....
Try to avoid them, everytime we have problems only with them...
September 1, 2023
Unprompted review
Reply from Livingston International
Hi Ed,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
If there is 0 star I would prefer to…
If there is 0 star I would prefer to give that.they hold the shipment from last 16 hours.already provide the requested documents to their supervisors.
Employees talk really rude . Cutting your call.what kind of service is this?
August 31, 2023
Unprompted review
Reply from Livingston International
Hi RSK Logistics Inc.,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I would give you -10 if I could!!
I would give you -10 if I could!!! I AM ON HOLD HOLD FOR EVER! Sometimes you even say “oh we aren’t the broker” after the 10th call and sometimes days when I call back after finding out you are the broker you then say oh so sorry. Knowing full well you couldn’t care less about my drivers sitting at the border for days. I want to fry when I hear you are the broker for the loads!
August 25, 2023
Unprompted review
Reply from Livingston International
Hi Diana,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
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Worst customs broker in the business
Worst customs broker in the business. I always have difficult time clearing customs with them. Most of the times my drivers have to wait at border. Customer service representatives are highly unqualified and unprofessional and fail to comprehend. I am not even sure why this company is in business. If I have a way, I would refuse to pickup load where Livingston is customs broker.
This time, it has already been 24 hours and have send documents multiple times for which I have received acknowledgment email but still they do not have my documents. I am not sure how to get through to them.
July 22, 2023
Unprompted review
Reply from Livingston International
Hi Arvinder,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst customs broker ever! and also mother !!!! managmen
Worst customs broker ever!. You have to call them 100's times to get shipment cleared which is not a problem with any other brokers. I am not taking loads where Livingston is the broker anymore. You have to be up all night to clear the load, call them every 15 minutes and listen to their plastic voices with same text like "sorry m'am", claims they can't see your ppw and all this with the accents not possible to understand sometimes! They are just a disgrace for this industry!!!
June 23, 2023
Unprompted review
Reply from Livingston International
Hi Sarbjit,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I don have words to describe how bad is…
I don have words to describe how bad is the service of this company!
Complete and undeniable waste of time. Zero star rating is something that they should be proud of it. They deserve minus 10 stars and more.
Irrigation and unprofessional people
June 24, 2023
Unprompted review
Reply from Livingston International
Hi Mike,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst customs broker on planet earth
Worst customs broker on planet earth. Employees at the call center can hardly hold a professional conversation and when they do not have answers to your questions, they hang up. They never admit that their system is down. They will lie on your face that they have not received the paperwork even though you get the automatic reply that paperwork has been received. Pathetic customs broker!!!!
June 22, 2023
Unprompted review
Reply from Livingston International
Hi Mohammed,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
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Negative review
Negative review, I don’t like give you a single star.
Worst broker.
Hopefully nobody use it & make everyone’s life easier.
Very very zero star broker
Many times happened
June 21, 2023
Unprompted review
Reply from Livingston International
Hi Gary,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
I would give them 0 stars if I could
I would give them 0 stars if I could. Words can't describe how terrible this company is. Wasted 2 whole days. And all they have to say is don't worry were reviewing your documents now. Mind you, they themselves say it takes 40-60 mins. Oh yea, they supposedly expidited it too. Unreal!
June 18, 2023
Unprompted review
Reply from Livingston International
Hi Roy,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I gave 1 star because it is not…
I gave 1 star because it is not possible to give 0. The worst customs brokers i have ever encountered. Dealt with them twice and it was a headache both times. I sent them my documents several hours in advance, followed by calls every hour. They always say: we have put a rush on your case, our team is working on it, the file was put on hold but they do not seem to know why, please check the status online bla bla... What is the point of having a customer service if all they can tell you is our team is working on it and there is nothing i can do from our side. I wonder why clients choose to work with Livingston and frustrate carriers. Next time a client says they are using them to clear their shipment, i am not booking that load. Not worth the waste of time and stress.
April 22, 2023
Unprompted review
Worst Custom Broker
Worst Custom Broker. Sent documents on Friday for clearance , they did not acted, asked again after 2 days when driver is at border - now again shared 9 AM pacific time and its 5:30 PM Pacific time and they stopped taking my call. screwed up whole day. Must not use this custom brokerage. Spoke to May- 3 time, Apple once, Bag once and sent multiple email to supervisor. no result.
April 16, 2023
Unprompted review
Reply from Livingston International
Hi Varpal,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
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Please aware customer
Please aware customer
Change custom broker right way
Very very. Bad. Service
3 days hold at the border
Very bad service
Still not yet very dirty service
April 1, 2023
Unprompted review
Reply from Livingston International
Hi Omkar,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Worst Custom Broker…
Worst Custom Broker…
Very careless in their work.
Everytime its headache to deal with them.
March 29, 2023
Unprompted review
Reply from Livingston International
Hi Parvinder,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
I dropped of my car 14 days ago for the…
I dropped of my car 14 days ago for the shipment from Vancouver to Toronto. After a week they told me the car had been shipped and was on the way. After 14 days they told me my car was still here and they don't know when it will be shipped. There is nobody to follow my case and I have didn't have my car for 14 days here and have to rent a car in Toronto. The most irresponsible company that I ever faced. So angry and will follow my claim to the end.
March 10, 2023
Unprompted review
Reply from Livingston International
Hi Mahdieh,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
slow processors in the business......
My driver sitting at the border since yesterday at 0200 pm. Papers sent yesterday morning, if you call them they will always say someone is working on it, it should be a go in few minutes. I called them now, they said the same thing.
i will make sure with the customers at the time of shipment booking that Livingston should not be the customer broker of the shipments, I would prefer not to book the shipment rather than wasting mine and my driver's time at the border. If you explain them the urgency, they will always say...I do understand, but actually they don't... they are just pretending that they know everything regarding the load clearance, but they don't.. that's how you see low wages work in the offices... if you hire people on excellent pay, you will not ending up seeing 1.5 star in your company's review.
All businesses know that Livingston is worst, that's why they switching with other good brokers in the market. They are genuinely know what they are doing rather than pretending.
hope you guys get better soon.
March 24, 2023
Unprompted review
Reply from Livingston International
Hi Gurkamal,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
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Crossing Canada/USA Border twice a…
Crossing Canada/USA Border twice a week, and if I have Livingston as a customs broker then I will loose a lot of time at the border for sure. I can't understand why shippers still using Livingston as a broker.
February 25, 2023
Unprompted review
Reply from Livingston International
Hi S.A,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your complaint with your full name, business email, country, and service used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Absolutely TERRIBLE organization
Absolutely TERRIBLE organization. I will NEVER use them again. Disorganized to the point of being dishonest. Unreliable with zero communication channels and incurred storage charges that they squirmed away from paying for. Do Not Use.
February 14, 2023
Unprompted review
Reply from Livingston International
Hi Jason,
We're very sorry to hear about your experience. We want to hear your concerns, and address them in the most suitable way. We'd also like to make sure that such mistakes don't happen again. Please share your concerns with us in detail at websupport@livingstonintl.com. We look forward to receiving your email.
Regards,
Livingston International
Stay away from these blood sucking…
Stay away from these blood sucking sc*ms . 2 days and my load is still not clear . I think I will die here
January 18, 2023
Unprompted review
Reply from Livingston International
Hi Jay,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
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