This Brokerage does NOT deserve to hold a "customs broker" license as they don't honor it!! Absolutely the worst!! They have uneducated/untrained ppl who can barely put two English words together,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Another crossing, another problem. I almost want to cry when I see Livingston's name on paperwork. Two days of sitting. I called, I resent completely legible paperwork, and just got told today it's... See more
Company replied
Absolutely the worst company I've ever dealt with. We use their ACE/ACI software Smartborder and they have someone manually inputting credit card payments who doesn't work for Livingston. They used... See more
Company replied
The worst of the worst, been here a day, went to the office to ask to be cleared they say need more information, asked what information and the dumb old lady just answered more information about the... See more
Company replied
Company details
Information provided by various external sources
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contact info
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2.4
Poor
990 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
i have been with Livingston for over 5…
i have been with Livingston for over 5 year but the last 6 to 8 months they have become the worst. i have to call on every shipment now and make sure someone is working on it - they never get back to you,
i wrote a email one day asking a question and it was 5 month before i got an answer - to flipping late then.
i have lost so much money paying wait times that i will have to move my business elsewhere.
they use to b fantastic - i dont knw what has happen but i will have a new broker in the new year.
December 22, 2022
Unprompted review
Reply from Livingston International
Hi Kelly,
We would like to sincerely apologize for your negative experience in our service. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us more information on websupport@livingstonintl.com Please include all the details possible: full name, address, business email id, account name, country, service used. We look forward to hearing from you and earning you back your business.
Regards,
Livingston International
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The driver sitting at the border since…
The driver sitting at the border since Friday 16th December 2022. Papers sent Friday morning, they open the file on 19th. It is Tuesday 20th December and not yet solved.
The worst of the worst of the worst customs brokers!
I should give a zero star, but I can't!!
December 20, 2022
Unprompted review
Reply from Livingston International
Hi Mel,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Any lawyer to take this company for…
Any lawyer to take this company for class action lawsuit ??? They are not improove their crappy services until they have to pay for all the détentions time and lost revenu to truckers
December 17, 2022
Unprompted review
Reply from Livingston International
Hi Rejean,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst customs broker ever don’t know…
Worst customs broker ever don’t know how people still give business to these guys. No outage or anything so no excuse for that waiting for 7 hrs to clear a load, excuse we have too many loads to clear, hire more people do something about, have no respect for drivers or carriers, going forward will never take a load if I find out if Livingston is the broker.
December 14, 2022
Unprompted review
Reply from Livingston International
Hi Mohammed,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst customs broker,please beware from…
Worst customs broker,please beware from them just refuse to take that load related to livingston CB because it's 100% confirmed that's not worth..no words for them , worlds cheapest Services and unprofessionalism , please don't go with them it's my humble request
December 13, 2022
Unprompted review
Reply from Livingston International
Hi P.S S,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
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We have shipment to deliver in taxes…
We have shipment to deliver in taxes and my driver sitting at border for 18hrs. Why some one will use such company. Are they really that cheap. We have charged our clients pay overs. Waiting time so many time and still they are not using different broker. Soon this company will be out of business obviously clients will not tolerate horrible service and they will boycott Livingston
December 13, 2022
Unprompted review
Reply from Livingston International
Hi Dispatch Account,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
WORST BROKER EVER PERIOD
Horrible broker to deal with. No value of time. Vary poor service.
Requesting customers to avoid using Livingston as their customs broker. They do not value your shipment. 12 hours later I am still waiting in queue from them to process my shipment. After so many reviews I have no words now. I am not sure why customers are not considering dropping this company.
December 13, 2022
Unprompted review
Reply from Livingston International
Hi Jasvir,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
worst CB ever!!!
worst CB ever!!!
don't use them if you have this option,unfortunately my customer insist on those guys because they're surpassingly cheap. But Reliability and efficiency really sucks
December 11, 2022
Unprompted review
Reply from Livingston International
Hi Anna,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Round 2 with these guys this week
Round 2 with these guys this week. First one was Thursday for 24 hours.
Now on my back hall Saturday and they are still down.
Iv told the customer they need to start looking for new brokerage this is costing us nothing but money.
December 10, 2022
Unprompted review
Reply from Livingston International
Hi Byron,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
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This is the second time since August
This is the second time since August. I'm now 24 hours sitting to wait for clearance. They say here that the problem had been resolved 2 days ago but my dispatch office says the system is still down and Livingstone isn't responding to emails or answering phone calls.
Update... on day 3 now.
December 9, 2022
Unprompted review
Reply from Livingston International
Hi David,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Terrible broker
Terrible broker, zero star, always troubles, bad communication, horrible waiting for load clearance.
They shouldn't be in business, working like that.
P.S. Endless sistem outage again and again.
December 8, 2022
Unprompted review
Reply from Livingston International
Hi S.P. 1,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
If there was 0 stars i'd pick it!!!
If there was 0 stars i'd pick it!!!
I had a customer that uses Livingston as their broker, even though I advised her not to because they are HOOOOORRRIBLE!!!! I'm a dispatcher, so i know!!!
Well despite my advice, she goes with them (she already had an account from years ago, we'll give them a chance she says... hahaha! oh thats a good one ... let's do that!) ok so, she sends me and Livingston her paperwork, 8 days later... still not clear! Why you might ask... well! They don't have which border she's crossing, but she HAD put that in her email when she sent in her paperwork, she was advised that they don't ALWAY READ YOUR EMAILS!!!!!!! *brain exploding emoji here* WOW!! you don't read your EMAILS!!! thanks for restoring all my faith in how awful this company is. And did anyone email my customer to ask her what border crossing? NO! They just left it floating in the abyss of their stupidity instead!!! DO NOT USE LIVINGSTON!!!
November 16, 2022
Unprompted review
Reply from Livingston International
Hi Border Dispatcher,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Complete failure to communicate and…
Complete failure to communicate and ever changing story.
December 7, 2022
Unprompted review
Reply from Livingston International
Hi Craig,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
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Livingston does not care about customers
They never have answers for the questions you have, has been a 3 day system outtage and they have zero solutions to get freight moving and help customers and when you call they don't care! they read a script that provides no information or solutions and the reply i got is a lie.... systems are still down if you call or try their website. Full of bologna!!!!
December 7, 2022
Unprompted review
Reply from Livingston International
Hi Reena,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Should be zero stars as my experience…
Should be zero stars as my experience it's getting worse every time. Over 34 hours and my shipment still not clear!
December 4, 2022
Unprompted review
Reply from Livingston International
Hi Jola,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst broker in a world waiting for…
Worst broker in a world waiting for clearance 8 hours and still not processed not even deserv 1 stat
December 1, 2022
Unprompted review
Reply from Livingston International
Hi Alex,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst of the worst
Most pathetic custom broker gazillion times we had to wait 7/8 hours for clearance. Worst worst worst of the worst. I wonder why do companies use them they should be banned for proving worse customer service.
November 21, 2022
Unprompted review
Reply from Livingston International
Hi Subyeal,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
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THE WORST OF THE WORTS
Team T took just over 9 hours to clear the load from hamilton, On to tipp city, oh , driver was stuck at the border and i have a load return back for toyota and ...just my luck livingston is my customs broker with load back , please do not used them again.
October 29, 2022
Unprompted review
Reply from Livingston International
Hi Vasyl,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
SLOW PROCESSING TIME
MORE THAN 15 HOURSE I SENT PAPER, NO RESPONSE..... BHULSHIT
October 24, 2022
Unprompted review
Reply from Livingston International
Hi There,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Poor customer service quality
Had a one-time account created to import a piece of machinery but we haven't been advised that Livingston requires one-time accounts to be dialed in manually by their team during their working hours. Our machine arrived to the border on a Friday evening just for us to find out that it won't be crossing the border until Monday morning, so we had to pay storage fees.
October 14, 2022
Unprompted review
Reply from Livingston International
Hi Confort Plast,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
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