I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #12 of 32 best companies in Medical Supply Store
Written by the company
LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.
Contact info
200 West Butler Pike, Box 3334, 19002, Ambler, United States
- 855-422-4556
- support@llmedico.com
- llmedico.com
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diapers
I am happy that your company is carrying Megamax now. I recently ordered them from you. The really like the free shipping. Free shipping is a huge thing for alot of people right now. The only issue I have is you advertise 1 to 3 day shipping. It usually takes me about a week to get my order from your company.
Every time I order it is fast
Every time I order it is fast, fair priced, and good dependable products. Always happy with my experiences.
Since the first time I started with LL…
Since the first time I started with LL Médico and Ashley, everything has been 5 stars !!! Thank you.
Easy to place an order and you can…
Easy to place an order and you can count you will receive it on time.
Pleasantly surprised at this company's quality of products and service
I have been purchasing health products from a few places, and recently while looking for the best/lowest price I came across LL Medico. At first, not being familiar with this company I was reluctant to place an order. But, after reading lots of great reviews, I did place the order. The low price quoted, the fast delivery, perfect packaging, greatly impressed me. My savings were substantial, and the delivery, was so fast, I was pleasantly surprised. Everything I experienced with LL Medico was beyond my expectations. I would be placing all my health product order with them from now on. I would recommend this great company which obviously has Customer Service at their forefront to everybody.

Reply from LL Medico
Quick ship..horrible product
Received product fast and they return email’s quickly, but their product is NOT good nor as described. They then say BO returns because opened yet you don’t even know what garbage you have until it’s opened. Wanting: I would suggest no buy from here. $30 completely wasted.

Reply from LL Medico
New to Site
I was new to the site. Trying to order a few items I needed to refill. Came across this company on FB and seen that they had the prices like half of my normal fee I pay. I then pulled them up on browser, I don't trust FB to many scammers. So going thru browser found and was scrolling, I said oh they must be giving a first time buyers special, because they also have where you can purchase Autoship to save even a greater percentage for even a better deal, when most companies to this. Now I paid 5.99 each for 1 high rise and 1 bariatric brief. These people have just blatantly lied to all who come to purchase items from them. And I wonder how long they've been getting away with this. It doesn't make any since. Is this how they treat their grandparents... I am sick of people trying to scam the elderly, because most won't respond back. Well I'm going to be a squeaky wheel, because I'm tired of having to fight for my ELDERLY RIGHTS! Ordered Feb. 22nd 2023 order#31034 paid 11.98 for 2 doggone SAMPLES!!!

Reply from LL Medico
No follow through on orders
I went to their web site & placed an order. The recipient does not want the items ordered. I sent an email to customer support to see about a refund since pkg was delivered. I received an email customer support would review & get in touch. So far, no response. I am asking a) can they arrange for pkg pick up, since recipient is disabled; or b) can they just issue a refund & wash out item without a return? So I saw reviews of the company & some seem satisfied with company. Yet this is my first time visiting the site & using the on-line ordering & I am NOT impressed. 2/11/23 glad others seem satisfied w/ company. I am just sharing my experience as 1st time consumer. TY Update: company charges for pick up; plus, would not refund money without a return. So, I lose out as I am not going to pay yet again for a pickup. As I stated before: I am NOT impressed.

Reply from LL Medico
Wish I could give even more stars
Wish I could give even more stars. GREAT company. Have never been dissatisfied. Products come faster than anyone. I have to use Tranquility diapers. Was running out. But my order got her overnight and now I'll be ok till my medicade order gets here. DEFINITELY USE THEM
Heather is wonderful!
Heather, a co owner, helped me find the swim pants I needed for water therapy. She is discrete, caring, thoughtful, and made everything easy.
I had made a mistake on my first order, which she caught and corrected. I am grateful also that she was so concerned she called me!
Alex, Heather's husband, is the other owner. Having both he and Heather in charge, assure customers or either gender, caring empathetic service with total discretion.
I've ordered twice, and both times the product arrived WITHIN 48 hours! Prices are very reasonable. Return policies genuine & respected.
There aren't many businesses like LL Medico any more. Thank goodness I found them! ♥
Great selection of products as well as…
Great selection of products as well as opportunities to save on purchases. Great job LL Medico!
Excellent service
Excellent service. I am so happy with their program to sell samples so I can find the right thing for me without spending a lot. The package was well packed and it came in a timely manner. Thank you.
Excellent Customer Service
I have ordered incontinence products for my dad from LL Medico several times. Their service has been fast and efficient. Customer service is a priority and above average. I highly recommend.
Great products and service!!
Fair prices very fast shipping and…
Fair prices very fast shipping and delivery. Great selection for most non-durable / disposable medical needs
My dad said the night one are the best…
My dad said the night one are the best he tried so far
Great to order for LLMedico
Ordering online was fast and easy to do. Mailing and delivery time was great. Thank you for your service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







