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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and well-made. Many highlight the excellent customer service, describing staff as kind, helpful, and responsive. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders quickly and intact. However, some people were dissatisfied with their order experience, citing issues with incorrect shipments or unhelpful customer service when problems arose. A few other people also felt that shipping could be inconsistent, with some deliveries taking longer than expected due to changes in shipping carriers.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of placing orders, quick... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more

Rated 5 out of 5 stars

My goodness. What a wonderful adult diapering company you are!!!! We bought 4 packages of the big overnight diapers from you and we have 1 package and a half left. My patient passed away last Monday.... See more

Rated 5 out of 5 stars

Oh my gosh, I love this store! My products are consistently in stock and the ordering process is easy. And, not only does my order arrive quickly, but to see everything packaged so nicely, useable and... See more

Company replied

Rated 5 out of 5 stars

I have ordered from LLMedico for several yrs. I would highly recommend them. I once thought there was a problem with my order until I realized it had nothing to do with the company. It was my erro... See more


Company details

  1. #12 of 32 best companies in Medical Supply Store

Written by the company

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Euroflex bloomer plastic pants

I bought their euroflex Bloomer style plastic pants. I was within the size measurements but I find them to be extremely tight on the legs to the point they are unusable. Would not buy again.

January 20, 2019
Unprompted review
Rated 5 out of 5 stars

Reputable retailer

Having been a customer for some time, I always trust LL Medico to deliver my products quickly and accurately. Once there was a problem, which was beyond their control, they rectified the situation without question. A quality retailer to be trusted.

January 10, 2019
Unprompted review
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Rated 4 out of 5 stars

Other than the fact of them being on…

Other than the fact of them being on vacation when I placed my order, which the message said should ship... Things were good... I prefer to order from a local vendor and needed them sooner than from my usual place... It all worked out in the end... I was wearing my last diaper when the new order arrived... 3 day shipping is much better than where I use to order from, over a week for delivery... Thanks!!

December 9, 2018
Unprompted review
Rated 2 out of 5 stars

Dissatisfied

How can I give a review when I haven’t received the product yet? It’s been 10 days since I ordered, and tracking still shows in transit, with no update for delivery date. What happened to the 1-3 day shipping? Apparently using fedex isn’t such a good idea.

December 8, 2018
Unprompted review
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Rated 3 out of 5 stars

This was my first time ordering an…

This was my first time ordering an adult diaper online. It was to big for me and the tabs were not adjustable, if I had tried to pull them up and re-position them I would have ripped the diaper. I'm going to experiment with some different sizes that are available at my local Target where the package size contains smaller amounts, that way I'm not spending so much trying to figure out the correct size.

November 22, 2018
Unprompted review
Rated 5 out of 5 stars

Just the products I needed

Just the products I needed, very fast shipping, and very friendly! I will continue to go to them for my medical supply needs!
!

November 18, 2018
Unprompted review
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Rated 5 out of 5 stars

AWESOME!!!!!!

If you've used other products, than you'll understand when I say- AWESOME. FULL OVER-ALL fit & comfort with HIGH internal channels for protecting on ALL sides. Look & feel GREAT. 2nd GEN version are better than 1st GEN for sure even for TALL people.

November 8, 2018
Unprompted review

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