Lloyd Motor Group Reviews 219

Amazing experience...very trustworthy....honest and reliable...Thank you so much Nick for a great experience.

Horrendous customer experience. They tried to mug me off with a £2.5k price rise when the car was eventually delivered a year late, I ordered in March 22 with a predicted May 22 delivery. March 23 it eventually arrives.

Lloyds tried to blame the price rise on bank rate rises. When I place a deposit I’m buying 2 products, the car and the finance. A deposit should fix the price for both products, but conveniently for the dealership in this instance it hasn’t. It’s not my fault if the delivery is then very, very, very late. Don’t be a mug, don’t accept this shoddy sharp practice!
I was advised back at Christmas that new car orders were not subject to APR rises and to wait for my new car order, rather than choose a nearly new one at 11.9%APR, thus making it more expensive than a new one!
No wonder car sales personnel are referred to as snakes in suits! That’s a more polite printable one.

I ordered a Land Rover Evoque in February 2022 for delivery in September 2022. I was asked if I wanted it earlier, if that was possible. I clearly said no. I was asked again in May and I repeated that I still wanted delivery in September, no earlier. It arrived in July and I was given no choice but to quickly arrange funds and take delivery. A token gesture was made when I complained.
When I placed the order I specifically asked about the headlights and said that I was more than happy to upgrade them as I'd always had excellent headlights with all my BMW's. I was told that the new LED's were excellent and that there was no need to upgrade. They are awful!!! I can hardly see to drive on dip beam. We use my wife's Mini at night as the lights are so much better! I have also had issues with the EV failing to engage. Lloyd Land Rover in York have shown no interest. Their managers fail to respond to emails too. Avoid this dealer at all costs.

The service department have now looked at the car. The lights meet the legal requirements and there are no other faults! That’s it! To be fair, the service manager was fine. He did what he had been asked to do. There was no sign of any management/customer service.

Lloyd Motor Group have done what they have to do! I will never buy another Land Rover and will not deal with this dealership again.

Brought £35k Mercedes glb was sent video of the car as I live 400 miles away from dealership, was promised by Neil Harrison the chip on the bonnet would be rectified, when I received the car I think they just felt tipped the chip as it’s still there but black. Also when they fitted the number plates they screwed the rear plate on with 4 rusty self tappers with no covers.why would the person who fitted the plates fit rusty screws if it was his car bet he wouldn’t.UPDATE NO ONE FROM THE DEALERSHIP HAS CONTACTED ME ISNT THAT A SURPRISE.

The 12 month warranty that they rave about when you buy a used car from them isn't worth the paper its written on. We haven't our car 6 months yet and they have tried to wriggle out of any issues with the car blaming the weather each time!!! the latest issue, where the car is leaking into both front footwells is apparently not covered by the warranty as just wear and tear due to the recent coldsnap!!! & the car would need to go into a body shop to get to the internal leak ( so not sure how that's wear and tear if the car needs taken to pieces to get to the issue!!!) We are left with a damp car that's under 5 year old that we haven't had 6 months yet!!!

I couldn’t recommend buying a LR from York at all
Their communication, customer response and lack of sales skill is appalling.
I’m on my 14th Range Rover and ordered a new sport a long time prior to launch
was invited to the launch conducted by LR personnel team which was excellent and then nothing …. A £95k order, nothing, no communication, no update not even the odd e mail - hopeless
So I contacted them said I was inclined to cancel unless I saw sign they appreciated my business - salesman promised to call and didn’t, rang me later nothing pleasant generalities but original to say , so I asked him to speak to his boss to come up with something ( you know a workshop visit, an off road experience something, anything - no effort just my boss says take it (at an unspecified date) or leave it no high value low cost concession (chapter 1 in the sales manual) no phone call from principal so I cancelled
I am appalled at the lack of customer attention and poor sales techniques so they lose an order, a lifelong customer and the guys at the factory their livelihoods
Truly awful they should as a sales team be ashamed
If the dealer principal had bothered to pick up the phone with a touch of skill they would have retained a long standing customer, an order and got an excellent p/e to sell
What do these people do!?
Bob Hall

Absolutely disgusting customer care. Twice now had a very bad experience with the service managers. Today my engine management light came on. They couldn't see me till January wasn't even sure if I could safely drive my car. A friend put it on their reader lloyd kia still couldnt tell me if safe drive , car still under warranty they were so very unhelpful basically told to sort it out myself with another garage.
Never ever buy from lloyd kia carlisle. They are quick enough to get your sale but they have NO customer care whatsoever.

I recently bought this car from Lloyd Jaguar York. These people are all over you upto the point of purchase. As soon as you have technical or mechanical issues they don’t want to know. When within 6 months you exercise your right of reject these people GHOST YOU. These people are untrustworthy and liars I will be taking these obnoxious liars to court to get my money back as they’ve now passed a point of no return

Oh dear!
Staff fine when you chase them, but they are not proactive in advising customers whose cars have been taken in for service/repair. Customers need to know what the issues are and what they (Lloyd) are doing to rectify, plus timescales if they know. All about communication, but sadly only one way and the wrong way - ie from the customer. Suggest they re-read the “excellence in customer service’ manual….

Purchased used car 9/7/22, collected on 25/7/22 fitted with my private number plate, assured all paperwork done with regard to v5. However 15/10/22 dvla letter saying I had no insurance, on looking into matter no paperwork had been done so after much complaining dealer had to bring original number plates and fit to car, thankfully I hadn’t had an accident as I was technically uninsured!
Well I rang 20/10/22 and said they’d contacted dvla said it was there fault and I am still waiting for a V5, absolute shambles and poor customer after sales care, so disappointed and frustrated waiting for v5!
Sam

From beginning to the end Mr Edgar was very professional and also helpful throughout the transition to getting my new car so than kyou to him and everyone there for the hospitality.

Recently bought a Mini at Lloyd South Lakes Mini and the experience has been excellent from beginning to end. Ethan, John and Peter on their sales team were all great to deal with. The Countryman Mini JCW I bought is fantastic and was well priced. Nothing but praise - this is an example of how car sales should be.

Awful. Just awful.
10 days after I paid my £99 to secure a car I’m still waiting for this money to be returned. The test drive proved the car wasn’t for me. I was promised the money would be returned and I’m still waiting !!! Now taking legal advise. AVOID, AVOID.

While initially I was pleased with my bmw purchase and thinking of going back next year I have now done a complete U turn, as it was under warranty it went in for new springs and came out as good as new but the downside was , which could have been disastrous , it came out with the power lead out of the dash cam and also the SIM card taken out and put under the handbrake button, which I never use, only to find out that this is company policy and the only failings that they did was fail to tell me that was the case, so after this experience I doubt I will go back, not sure if this is the norm for garages but surely if a car goes in it should come back out the same, not impressed at all, it was the cockermouth branch, phoned up an complained and “ can only apologise we should have told you”, and that was it, not good enough

A big thank you to Rob Galdins at BMW Carlisle.Worked really hard to get me the deal I was happy with on a new series 3.Two days later this deal went pear shaped because of being let down by a third party no fault of Robs or lloyd BMW Carlisle.Rob then set about finding me another new car and with the help of sales manager Brian Twentyman we got the deal done.Can not praise Rob or BMW Carlisle enough great service guys.

Lloyd group York. Brand new land rover ordered and delivered in time. First time for us. Very happy with everything apart from after having the car since June and only given 1 key to be told once the car was registered we would receive a second key. Still waiting!! I chase several times and not getting anyway. We cannot manage with one key!! Spent a lot of money here expect better!!!!

Got in touch jaguar York. When bought new from Injcape didn't get us home unfortunately and had to be lifted back .didn't need lone car .car was away 3 wks. Told by service manager would be given 1st service as good will when phoned Lloyd it was like I was a nut O we'll get back to you one week later nothing . I don't think we'll be buying our next car from Lloyd s J Wardle (yk70orl)

I bought a Range Rover Velar from Lloyds in Carlisle. Initially I felt the service was great but then over the next year it all fell apart. Apart from the condition of the car that I was sold, the branch recorded my wrong contact telephone number and incorrect email address with the finance company and ultimately continued to phone my wife at work and forward details to her email address, without my authorisation, which is a breach of GDPR. In terms of the car, I believe I was sold a car with significant damage to the underneaths of the car. Over the last 12 months the engine warning light has come in twice, the car was sold with a puncture repair to the OS front tyre, broken protective shield and damage to suspension arm. The car has also lost oil over the last twelve months. Although I raised the above points with the branch, their response was that it couldn’t of happened, 100%. In fact they told me that it was fresh damage and that I would of heard wind noise when travelling.They offered no apology and could inform me that it wasn’t them and their 165 point check was carried in detail.
I have since decided to take the car to Stratstone in Newcastle to repair the under shield and they have advised it will cost £130 to fix, far less than I anticipated.
So it appears that my custom to Lloyds is worth £130! Even it was my fault, which Lloyds clearly believe, it would of cost them £130 to invest in me and secure the next car. Instead they have chosen a different direction, which includes my loyalty moving to another dealer, maybe another manufacturer and leaving me so aggrieved that I will most definitely not recommend Lloyds to anyone, and I am likely to report them to JLR and the Ombudsman.
Special shout out to Kelly the service manager, who claims 100% it couldn’t happen without carrying out any investigation!! Peter a Business Manager and his unprofessionalism, in that he returned my call without any preparation prior to his call. In fact his opening statement was, how can I help you? My response was, have you checked the paperwork and have you viewed the video I sent. Answer was no! Why would you respond to a customer complaint, without preparing yourself for that call.?
Thank you to Jake and Jonathan for selling me the car and that they have been let down by their service team and their senior managers.
1* is being generous.

BMW Newcastle: I had bought a brand new 2 series, trading my car in with some as a deposit and £9000 cash back to me. After 10 days of me collecting the 2 series no cash back in my account. So I was told that the monies have been transfered and it may be my bank. So I told them I was calling the deal off. I did say, give me my car back I will give you the bmw back and i will cover any costs incured. Emails back and forward talking on the phone, taking no notice to what i was saying, anyway they deposited the £9000 in my account days after being told they already had done it. Now if i return the car to them now. It will cost me my deposit put for the car £1700 and for them to buy it back they want another £2900, making a total of £4600. Total rip off. They put the £9000 in my bank knowing full well i wanted out, but because they paid out the deal was completed. Pure greed Im not letting this drop. Selfish, no moral compass, remember Lloyd Motor Group the customer pay your wages. If i could it would be 0 stars.

Excellent service from the whole team! Would always return to Lloyds