Lloyds Bank Reviews 

Have been trying to log into my account since last week.
It’s shocking that have been on the phone for over an hour and the response is constantly “we are particularly busy at the moment and expect to be answered shortly, alternatively you can use our mobile or online service which are available 24hrs a day.
Unfortunately, that isn’t working either
Lloyds have fallen into an abyss

It would be better if they had a CALL BACK facility for their customers

And here we go again ... whinging about the sheer incompetence of the Lloyds Banking Group systems and their failings!
1. The complaint previously registered re the removal of names on accounts has 'apparently' been closed - informed by letter - it has NOT the issue remains!!
2. Today making a payment online, system says 'cannot be completed' ... attempt an hour later in hope resolved - same message, check bank balance half an hour later and guess what? two payments taken from the account!!!
3. Long wait to speak to bank - told "there is a national issue, we have made a request to recall the duplicate transaction, money should be back in the account by close of play."

Lloyds Bank - you have completely lost it!!

Group Board - take some ownership and get the chaos sorted - you're the laughing stock of the Banking industry!!

Came in today to pay cheque into my account. With no Halifax branch now this is the second time I have had to use the Lloyds Camberley branch and I have to say both times the staff have been so accommodating and helpful.
I saw Lee today who explained that I can pay cheques into my account via my app and talked me through the process. She was so polite and helpful.bit was again a delight to visit your branch.
Thank you

Bav gave great service, she was very helpful providing me with statements for visa, speedy service.

How can I rate my experience as anything other than 1-star when, after calling customer service and listening to the various recorded instructions and messages, the line went dead after I'd been holding on for about ten minutes? Then I redialled and went through exactly the same experience except that (as I write this) I've been holding on for 10, maybe 15 minutes and have not yet been cut off. This must be caused by either ineffective staff or staffing levels that are too low. I'm now going to hang up because as it so happens I don't have all afternoon to hold on. 'Customer service'? Shocking. They're having a laugh. I'm a business customer and I think it's time to change banks.

Today today I went to visit Lloyds Bank in Bridgewater for a very important reason I was directed to the information desk there one of the staff dealt with my case and went above and beyond with advice care and genuine concern and name was Sammy

Waiting for a replacement lost card, told it would be between 4 and 10 days still waiting after 12 day's despite been in touch with Lloyds when you a can get through 3 times. Definitely going to move my accounts.

My query was successfully attended to. The service was very professional and highly helpful. Toyin, the name of the person I met, treated me with respect and went above and beyond to ensure my issue was resolved. I left the branch feeling satisfied and happy. She made me realize that some people still genuinely care about their customers. The branch is located in Manchester.

Rich, the customer assistant at Stamford is a diamond. Twice, I have had to arrange complicated affairs, following the death of my father and then arranging online banking for my mother via Lasting Power of Attorney. Both times, Rich was brilliant - knowledgeable, quick, efficient, sensitive. Thank you Rich.

I've been with Lloyds for decades and I've been very happy with them - either in branch, online or via the app. But recently they've given me grief by (a) preventing me from making an online payment (for car insurance) and (b) adding an extra hurdle when I tried to transfer funds to my own savings account (with NS&I), due to a surprise new payment limit.

Their intervention, presumably for reasons of security, just leaves me confused when it's unclear whether a transaction has gone through or not. It's embarrassing having to make apologetic phone calls when Lloyds blocks a perfectly legitimate overnight debit, and then trying to clear up the subsequent mismatch between computer systems is a nightmare.

Earlier this year I did raise a formal complaint about the blocked payment (for which there was no reasonable explanation) but I'm sure it will happen again.

I don't yet intend switching my main bank away from Lloyds, but they've certainly dropped a couple of stars this year.

Edited for clarification and to include more detail.

Kajal @ Leicester High St
she was so nice the way she attends to customers was so good I was so happy the way she attached to the way she speak to their customer so claim.

Very helpful in telling me where best to put my savings.

Steve Mellins was so helpful, sympathetic, speedy , spoke good English, polite and reassured us that all was going to be o.k after being scammed, he had empathy.

Beware using Applepay. Somehow my Lloyds credit card was used to make a subscription to a yoga school in Holland. I have no interest in yoga, have never heard of the company Yogakool, and certainly wouldn't pay in Euros using my Lloyds Mastercard because it is sterling and attracts a fee for each Euro transaction.Furthermore I did not receive an instant notification of this payment on my mobile as I have done with thousands of other payments. The only way I spotted this was on my monthly statement. Lloyds insist it was me, which it wasn't, so there is a security breach with Applepay which Lloyds don't know about or they know about it and won't admit it. I have been with Lloyds for 40 years, I was one of their first customers to trial internet banking, I save with them and I am a shareholder.... not that any of that matters to Lloyds. I am so outraged I am going to change my bank, withdraw my savings and sell off my shares becuase they are a disgrace.

And come on Trustpilot. How can you summarise Lloyds by saying "Considering 6,064 reviews, reviewers had a great experience with this company" when more than half of the reviews are 1 or 2 stars !!

Time to keep my money under a mattress! Tried to pay a someone for gardening work but payment stopped - call us when he has completed the work and we will let the payment through. There is clearly an age trigger on their fraud algorithm.

In the meantime I go online to carry out other banking activity only to find my account has been blocked. Outrageous. Fraud prevention is one thing, oppressive behaviour is another unacceptable matter!!! I now have no access to my money.

The staff are always helpful even when under pressure, yes sometimes the qué can be ling and frustrating but that's nothing to do with the service you receive. I have nothing but good, friendly service from the Milton Keynes by brunch. Melissa has been so helpful today and gave me good advice. I have been a customer for 30 years and would not ever move banks. Thanks ladies at mk brunch you work hard and stay polite.

I am very pleased with the service at the lloyds bank branch in Bognor Regis and I recommend to everyone if you have a question go to the your branch the staff will help. Thank you.

Professional - Patient - Know how - Meticulous - Respect - Punctual - Smiley face
Lady assisted us at Lloyds Bank Huddersfield branch today, Possessed all the above attributes.
Thank you

Katie at skegness was excellent and a credit to your company knowledgeable and efficient

Rij from Luton Branch helped me professionally and I am satisfied with the service.