Leicester, High Street - As part of my ‘Executor duties’ I recently had to distribute the funds to all the beneficiaries and realised that due to the amounts could only be done in the branch. I was... See more
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Review summary
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I visited Lloyds Bank in Lowestoft at about 1pm on 22 July 2026. I had three matters that needed attention: a personal joint account that I wished to close; a business account that was at risk of bein... See more
Company replied
I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my ban... See more
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I met Sabina at Derby branch today who went above and beyond helping me upgrade My account aswell as open saving dor Mt three children, she was very patient and lovely to chat to! Ten ten service :D
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Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Beware using Applepay
Beware using Applepay. Somehow my Lloyds credit card was used to make a subscription to a yoga school in Holland. I have no interest in yoga, have never heard of the company Yogakool, and certainly wouldn't pay in Euros using my Lloyds Mastercard because it is sterling and attracts a fee for each Euro transaction.Furthermore I did not receive an instant notification of this payment on my mobile as I have done with thousands of other payments. The only way I spotted this was on my monthly statement. Lloyds insist it was me, which it wasn't, so there is a security breach with Applepay which Lloyds don't know about or they know about it and won't admit it. I have been with Lloyds for 40 years, I was one of their first customers to trial internet banking, I save with them and I am a shareholder.... not that any of that matters to Lloyds. I am so outraged I am going to change my bank, withdraw my savings and sell off my shares becuase they are a disgrace.
And come on Trustpilot. How can you summarise Lloyds by saying "Considering 6,064 reviews, reviewers had a great experience with this company" when more than half of the reviews are 1 or 2 stars !!
October 26, 2025
Unprompted review
Reply from Lloyds Bank
Hi Nomis, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience and understand your concerns regarding a transaction you don't believe you authorized. If you'd like us to review your concerns further, please contact us directly through a secure banking channel so we can ensure the appropriate team has considered all the relevant information.
If you'd like to raise a complaint or share further feedback, please visit:
http://spr.ly/62041BEQNBt
Thanks
Neha
Time to keep my money under a mattress
Time to keep my money under a mattress! Tried to pay a someone for gardening work but payment stopped - call us when he has completed the work and we will let the payment through. There is clearly an age trigger on their fraud algorithm.
In the meantime I go online to carry out other banking activity only to find my account has been blocked. Outrageous. Fraud prevention is one thing, oppressive behaviour is another unacceptable matter!!! I now have no access to my money.
July 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi John, Thank you for taking the time to share your feedback.
I'm sorry to hear about your experience and understand how concerning it can be when payments are stopped or access to your account is restricted.
Our security measures are designed to help protect customers from fraud, but I understand the impact when this affects legitimate banking activity. If you'd like to provide further feedback or make a complaint, you can do so here: http://spr.ly/62044BEQFhY
Thanks
Neha
The staff are always helpful even when…
The staff are always helpful even when under pressure, yes sometimes the qué can be ling and frustrating but that's nothing to do with the service you receive. I have nothing but good, friendly service from the Milton Keynes by brunch. Melissa has been so helpful today and gave me good advice. I have been a customer for 30 years and would not ever move banks. Thanks ladies at mk brunch you work hard and stay polite.
July 25, 2026
Unprompted review
Reply from Lloyds Bank
Hi Elaine, Thank you for leaving us a 5-star review. We appreciate the positive feedback. Thank you for taking the time to leave us such a wonderful review. We're pleased to hear that you've consistently received friendly and helpful service from our Milton Keynes branch, even during busy periods. It's especially great to hear that Melissa was able to provide helpful advice during your visit. Thank you for your loyalty over the past 30 years.
Thanks
Neha
Bank
I am very pleased with the service at the lloyds bank branch in Bognor Regis and I recommend to everyone if you have a question go to the your branch the staff will help. Thank you.
July 25, 2026
Unprompted review
Reply from Lloyds Bank
Hi Rosen, thank you for your feedback. I'm delighted to hear you've been pleased with the service at our Bognor Regis branch and our colleagues were able to help with your questions. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Subhiksha
Professional
Professional - Patient - Know how - Meticulous - Respect - Punctual - Smiley face
Lady assisted us at Lloyds Bank Huddersfield branch today, Possessed all the above attributes.
Thank you
July 25, 2026
Unprompted review
Reply from Lloyds Bank
Hi there. I'm delighted to hear about the excellent service you received from our colleague at the Huddersfield branch. Thank you for 5-star rating.
Thanks,
Sanaa
Katie at skegness was excellent and a…happy visit
Katie at skegness was excellent and a credit to your company knowledgeable and efficient
July 1, 2026
Unprompted review
Reply from Lloyds Bank
Hi, Thank you for leaving us a 5-star review. I'm pleased to hear that Katie at our Skegness branch provided such excellent service. It's great to know that Katie's knowledge and efficiency helped make your visit a positive one.
Thanks
Neha
Rij from Luton Branch helped me…
Rij from Luton Branch helped me professionally and I am satisfied with the service.
July 25, 2026
Unprompted review
Reply from Lloyds Bank
Hi Ketai.
Thank you for your 5-star rating!
I'm delighted to hear that Rij from our Luton Branch was able to help you professionally and that you were satisfied with the service provided.
Thanks
Dhanraj
Reply from Lloyds Bank
Hi Roy, Thank you for leaving us a 5-star review. We appreciate the positive feedback. I'm delighted to hear that you found our service professional and helpful. Your feedback is greatly appreciated.
Thanks
Neha
Halfway decent current account but the…
Halfway decent current account but the app felt buggy and made it almost impossible to approve payments at times.
February 15, 2026
Unprompted review
Reply from Lloyds Bank
Hi. Thank you for your feedback.
Sorry to hear that, while you found the current account to be halfway decent, you've experienced issues with the app.
Please get in touch with our Online Helpdesk team on 0345 606 6529 or (+44) 1733 232030. They're available Monday to Sunday, 8:00am to 6:00pm and will be able to assist you further.
If you'd like to provide further feedback, you can raise a complaint here: http://spr.ly/62048BEtURi
Thanks
Dhanraj
Sara.m Wellingborough
Sara.m Wellingborough
Very good customer service much appreciate thank you
July 25, 2026
Unprompted review
Reply from Lloyds Bank
Hi Lady. I'm delighted to hear you've received good customer service and really appreciate you taking the time to let us know. Thank you for 5-star rating.
Thanks,
Sanaa
Absolutely shocking service
Absolutely shocking service. Had fraudulent activity on my account. Ended up on the chat service, just stopped replying to me. The following day more fraudulent activity ( pending transactions) I froze my card and opened a case. Spent hours on and off, only to be left in limbo yet again. 29 hrs has passed in the same open chat and I'm no closer to a resolution.
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi James, thank you for your review. I'm sorry to hear about the fraudulent activity on your account and the difficulties you faced trying to get support.
I understand how concerning this situation must have been, particularly when you were left waiting for updates while additional transactions appeared on your account. This isn't the experience we aim to provide.
If you already have an open messaging conversation with us, please reply within that chat and ask for your concerns to be reviewed by our Complaints team. They'll be able to discuss the matter further with you and explain the next steps.
Alternatively, you can find information about making a complaint here: http://spr.ly/62045BEtzVD
Thanks
Nandu
I’m giving this 5 stars because of LYLE…
I’m giving this 5 stars because of LYLE , I’ve had my phone/Apple Pay cloned .. as being an older person I didn’t know what to do ,I couldn’t call Lloyds as everything is via chat , but basically it was small amounts of transactions £5 , £10 that had been used on gaming (BOF Heroes, Turret Wars and ERA Shadows , the people that were supposed to help didn’t believe me , in fact they said because all the transactions were from the same device it couldn’t go any further , I called the police who were really helpful and gave me the 159 number who connected me to LYLE , he checked my account, no previous employee had cancelled my card ( so another fraudulent transaction was taken out) , if you want to speak to someone at any bank call 159 ,-and select your bank ! I’ve been so upset for two days … it doesn’t seem that anyone was bothered at Lloyds’s.. but I said to Lyle he has been my guardian angel ,god bless you and thank you ,by the way it’s 5 stars for Lyle and 1 star for the other (unhelpful) staff
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi Wendy, thank you for your review. I'm sorry to hear about the distress and worry this situation caused you.
I'm pleased to hear that Lyle was able to provide the support and reassurance you needed. It's always great to hear when a colleague has made a positive difference during a difficult time.
I'm also appreciated your feedback regarding your earlier interactions with us and are sorry that your experience did not meet the standard of service you expected. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Nandu
Appalling customer service York branch…
Appalling customer service York branch on Thursday 23/7/26 between approx 12.35-13.05….older female member of staff sitting at desk closest to the door. I can’t call her a greeter, as she definitely didn’t greet us.
We are Halifax customers of 40 years, not so happy about moving to Lloyds. We have been emailed to get the Lloyds app, move accounts over and been informed that all Halifax branches are closing. So we are now Lloyds customers and went in to close a joint account that we no longer use. The member of staff was incredibly unwelcoming, rude, and insolent ( “why didn’t you just go to the Halifax? Did they send you here? We’re a long way off you becoming Lloyds customers “ ) . I’m guessing she missed any customer service /communication skills training that may have been offered. She is not the right choice for the first member of staff that you deal with on entering the branch.
We are already looking into alternative banking.
July 23, 2026
Unprompted review
Reply from Lloyds Bank
Hi Leroy.
Thank you for your feedback.
Sorry to hear about your experience at our York branch. I understand how disappointing this must have been, particularly as a Halifax customer of 40 years and during the transition to Lloyds.
We want all of our customers to feel welcomed, supported and treated with respect when they visit us, so I'm sorry that this wasn't your experience.
I also understand your concerns regarding the Halifax to Lloyds changes and am sorry that this has left you considering moving your banking elsewhere.
This isn't the level of service we aim to provide. Please allow one of our complaint managers to look into this further for you.
You can complete our online complaints form by copying and pasting this link into your browser: http://spr.ly/62042BEtDdQ
Thanks
Dhanraj
Good until you need help?
The Lloyds app is good and straight forward to use, but when you need to pay in cash or a cheque, or talk to a person, or arrange an executor account you're on your own! Whole areas of Britain are without a branch, I have a 40 mile journey to get to a branch. In January they stopped allowing the Post Office to accept their cheques and made it visually impossible to do business with them. Their savings accounts have insultingly low interest-rates. You can't talk to a human being, the chat-bot is one of the dumbest and most useless going. So overall a good online experience, but when you need to talk to a bank please be warned you're on you own !
The reply ‘we appreciate how important all these things are - while not doing any of them’ and how to make a complaint link that doesn’t work says all you need to know!
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi, Thank you for taking the time to share your feedback. I'm pleased to hear you find our app straightforward to use.
I'm sorry to hear about your concerns regarding branch access, cheque deposits, support options, executor account arrangements and our savings products. I understand how important it is to be able to access the support and services you need.
Please contact our Telephone Banking team on 0345 300 0000 or +44 1733 347007 from abroad, available Monday to Sunday, 8am - 6pm. One of our colleagues will be happy to discuss your concerns further.
If you'd like to make a complaint, you can find all available options, including our online complaint form, here: http://spr.ly/62049BEt8ZN
Thanks
Kaif
The change over from Halifax to Lloyds…
The change over from Halifax to Lloyds is causing me more problems than I anticipated. I can’t get my online banking app to work. I’ve tried every which way to get it up and running. Including going not my Halifax branch. No joy. My local Lloyds no joy. Apparently I’ve got to wait for code to come through the post. Considering it’s now been over a week. Im not very optimistic of reaching a satisfactory conclusion.
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi Len.
Thank you for your feedback.
Sorry to hear you're experiencing difficulties accessing Online Banking following the Halifax to Lloyds transition and that you've been waiting over a week for a code to arrive. We understand how frustrating this must be.
Please get in touch with our Online Helpdesk team on 0345 606 6529 / (+44) 01733 232030. They're available Monday to Sunday, 8:00am to 6:00pm and will be able to assist you further.
If you're not satisfied with this, you can raise a complaint here: http://spr.ly/62040BEt6OY
Thanks
Dhanraj
Exceptional service by staff going over…
Exceptional service by Bobby a member of staff going over and beyond helping us deal a bereavement with grand father’s estate and accounts. Amazing support from an experienced professional. Amazing service. Thank you
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi Pierre, thank you for your wonderful 5-star review. I'm delighted to hear about the exceptional support you received from Bobby during what must have been a difficult time. Helping customers through bereavement is incredibly important to us, and it's fantastic to know that Bobby went above and beyond to support you with your grandfather's estate and accounts.
I appreciate you for taking the time to share your experience.
Thanks
Roopraj
I have not had a positive thing to say…
I have not had a positive thing to say about Lloyds before but after doing a switch to them and getting used to their app I do think that they are really trying to be a better bank, some work is needed with push notification, pending transaction, and monies coming in but overall a good service is being offered. Thank you.
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi Ian, thank you for your 5-star review. I'm delighted to hear that your opinion of our service has improved. Your feedback is important to us, and we use it to help improve our products and services.
I appreciate you taking the time to share your experience and hope we'll continue to earn your trust and recommendation in the future.
Thanks
Roopraj
I would like to share my appreciation…
I would like to share my appreciation for Lauren from the Leamington Spa branch. She assisted me with depositing cash and was extremely polite, patient, and professional throughout the process. She took the time to help me and made everything very easy and straightforward. Her friendly attitude and willingness to assist created a very positive experience. Thank you, Lauren, for your excellent customer service.
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi Harshal, thank you for taking the time to share your review. I'm delighted to hear that Lauren at our Leamington Spa branch provided such polite, patient and professional service.
It's great to know they made the process easy and straightforward and that their friendly approach left such a positive impression. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Nandu
Raiyan Worthing helped me with…
Raiyan Worthing helped me with unlocking my card
July 24, 2026
Unprompted review
Had an amazing help at the bank, read to find out who
Today you were helped by: Toyin
Branch name: Manchester.
Toyin was of immerse help and support in resolving the issue is can to bank about. She was very resourceful and willing to go above an beyond for the customer.
July 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi lke,
Thank you for taking the time to leave this review. I'm delighted to hear that Toyin in our Manchester branch was able to provide such helpful support and resolve your issue. It's great to know she went above and beyond to assist you and made a positive difference to your experience.
Thanks,
Trevor
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