Lloyds Bank Reviews 

Renewed our mortgage deal with Lloyds with Mr Arnold. He was extremely helpful explaining our options and discussing our future options. Highly recommend. Thank You. Steve W

Leicester, High Street - As part of my ‘Executor duties’ I recently had to distribute the funds to all the beneficiaries and realised that due to the amounts could only be done in the branch. I was taken care of in a professional, kind and helpful way by Maryam who is a true asset to the Lloyds Banking Group.

From the moment I sat down, explained my task and provided my details she helped make sure everything was done in a good way. Thank you Maryam - great customer service and a lovely person.

Tried to nake a payment if £3.80 on line for panadol extra. They blocked my payment.most embarrassing. They were checking for fraud! No chance of verifying. I often buy things from Amazon as I am disabled..poor service and very embarrassing. Yried again today even though I agreed payment still didn't get paid. Have cancelled the irder. Ordered something else again small amount. Went through no oroblems. What is thus bank playing at. No help at all.

Dear Mohammed,


Thanks for getting in touch on 15/07/2026 about the information on your credit report.

The credit agreement data we hold belongs to the individual data providers and we can't change it without their authorisation. You'll need to get in touch with the company directly and ask them to provide us with an update.

I hope that this answers your query. If there's anything else we can help you with, please don’t hesitate to get back in touch by updating this question in the box below or by calling us on 0800 014 2955* or 0333 3214043** Available 8am - 6pm, Monday to Friday (excluding the 25th and 26th December).

How did we do? Click here to leave a review on Trustpilot.

Kind Regards,

Mek
Equifax Consumer Support

*Calls are free from UK landlines and mobiles.
**Calls from landlines and mobiles are normally included in bundled call packages, otherwise calls cost 20p per minute from a BT landline. Other networks and mobiles may vary.

You 20-07-2026
Dear Arlene, Thank you for your response. I am disappointed that Halifax has not addressed my dispute. Instead of investigating the issues I raised, Halifax has simply advised me to contact Lloyds Banking Group Customer Services. This does not answer my complaint or explain why the information reported to my credit file is considered accurate. My dispute concerns the accuracy of the information being reported and I have already raised a formal complaint directly with Halifax. I therefore await Halifax's full written complaint response. Once Halifax has completed its investigation, I ask that Equifax reviews the outcome and updates my credit file should Halifax confirm that any corrections are required. Please retain this correspondence with my dispute records. Yours faithfully, Mohammed Pervaiz
Equifax 20-07-2026

Dear Mohammed,


Thanks for getting in touch about the information on your credit report.

Halifax (Current Accounts) has responded to your dispute. They've told us that please contact Lloyds banking group customer service for further details.

The information on your credit report belongs to the data provider and we cannot change it without their authorisation.

If you need more information, please contact the company directly.

If this is the only dispute you have open the note we’d added automatically stating that your information was under dispute will be removed within the next five days. If you've raised multiple disputes the note will be removed when the last dispute has been resolved.

I hope that this answers your query. If there's anything else we can help you with, please don’t hesitate to get back in touch by updating this question in the box below or by calling us on 0800 014 2955* or 0333 3214043** Available 8am - 6pm, Monday to Friday (excluding the 25th and 26th December).

How did we do? Click here to leave a review on Trustpilot.

Kind Regards,

Arlene
Equifax Consumer Support

*Calls are free from UK landlines and mobiles.
**Calls from landlines and mobiles are normally included in bundled call packages, otherwise calls cost 20p per minute from a BT landline. Other networks and mobiles may vary.

Lloyds Bank will not update your name even after it has been legally updated with an unrolled deed poll.

Monzo did it under 10mins by allowing me to upload my documentation. I will be closing my account and solely using Monzo.

An unenrolled and enrolled deed poll are equivalent and both legally binding.

After travelling 30mins (to a branch that is shutting down soon, I wonder why) and showing them my:
Original birth certificate.
Deed poll 1
Deed poll 2 changing name back to birth certificate.

They refused. They are now storing inaccurate information and will not update it. Which I'm pretty sure is against GDPR.

Sabina at Derby assisted me with my device opening savings accounts made the process simple and easy. Excellent service.

I went to Lloyd's bank in worthing and saw Beau, I went in to discuss my late father's safe custody, I ended up with a new Ultra Credit Card and a 4.10% ISA. Very good!

Toyin was very helpful and efficient in helping us open an account, and was very kind and welcoming towards us. She opened my account for me after struggling to find a bank to work with and the service was fantastic.

Toyin was amazing today after waiting to be seen then to be told my documents weren't right was a bit disheartening, after going to get the correct documents she seen us again very quickly and got my daughter's account opened quicky. Thank you very much for your help today

Had a great service today at the Manchester branch. I changed my phone and had been struggling to get back on my mobile banking app. I was pleasantly attended to by Toyin. Very patient, helpful, friendly and professional service I got from Toyin.

Toyin at Manchester Branch, she was Swift , professional and helpful

Toyin at the Lloyd’s Manchester branch was super helpful and made my experience so easy and she was fast. Loved my experience because of Toyin.

Good customer service and nice staff. Megan in the Huddersfield branch helped me quite efficiently

I’ve been fortunate to be served by Sonia on several occasions at the main Leicester City Centre branch. She comes across as exceptionally competent and highly knowledgeable across a wide range of topics within the LBG family product portfolio. Each time we’ve interacted, I’ve felt welcomed and valued as a customer, and completely confident in the service I received, delivered efficiently and effectively. Sonia consistently goes the extra mile and is clearly committed to ensuring customers leave with all their questions answered. She also takes the time to explain everything thoroughly, leaving no confusion nor ambiguity — a very welcome and rewarding 'shopping' experience these days, especially in such a busy environment as Leicester City Centre Branch.

Maria was fantastic, knowledgable, patient and an excellent communicator. She helped me with my online banking and explained it in an understanding way!

Bury St Edmunds Branch staff especially Hayley and Shelley the manager are so professional kind and supportive . I have needed assistance a few times recently and have always felt listened to understood and valued, customer care like this is exceptional in 2026 but it should be the standard for every customer services department in all businesses.
I hope this branch never closes as the help you get from Lloyds online customer services and fraud department frequently causes issues you then need direct human contact to resolve explain or address .

Thank you to all the lovely staff at BSE branch who do make a difference and that is invaluable and essential.

Mo provided excellent customer support. I was impressed with his expertise. He was able to advise us on the appropriate financial products and effectively resolved our issue. We were very pleased with his understanding of our needs.

Excellent service from Safinat at Bradford branch

Called in Worthing branch Lloyds and spoke to Ryan absolutely brilliant. He helped us with our account to include savings and credit card rebate thank Raiyan Nick & Lyn Simpson

I recently visited (14 July 2026) the Lloyds Bank Strand Branch simply to obtain a stamped bank statement for my Home Office application. I expected it to be a quick administrative visit, but thanks to Kim, it became one of the most positive banking experiences I have ever had.

From the moment we met, Kim made me feel welcome and gave me her full attention. She took the time to understand my financial goals and future plans before offering any advice. She listened carefully, answered every question with patience, and explained everything clearly and professionally. Even complex information about ISAs was presented in such a simple and understandable way that I felt completely confident in my decisions.

Kim also helped me choose the ISA that was most suitable for my circumstances and introduced me to Lloyds Club, explaining its benefits clearly without ever making me feel under any pressure. Throughout the appointment, I always felt that my best interests came first.

What impressed me most was the amount of time, genuine care and personal attention Kim gave me. In all my visits to different Lloyds Bank branches over the years, I have never experienced this level of customer service. Her professionalism, knowledge, patience and kindness are truly exceptional.

Kim is a real credit to Lloyds Bank. She represents the very highest standards of customer service and has all the qualities of an outstanding leader.

Thank you, Kim, for making what I expected to be a simple visit such a positive and memorable experience. You made a real difference, and I truly appreciate everything you did for me.