Leicester, High Street - As part of my ‘Executor duties’ I recently had to distribute the funds to all the beneficiaries and realised that due to the amounts could only be done in the branch. I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Lloyds Bank in Lowestoft at about 1pm on 22 July 2026. I had three matters that needed attention: a personal joint account that I wished to close; a business account that was at risk of bein... See more
Company replied
I visited Cirencester Lloyd’s bank yesterday 15.7.26 I was greeted by an enthusiastic team member later I found out her name was Sophie. My visit hit a busy time 10ish Sophie booked me in as my ban... See more
Company replied
I met Sabina at Derby branch today who went above and beyond helping me upgrade My account aswell as open saving dor Mt three children, she was very patient and lovely to chat to! Ten ten service :D
Company replied
Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nandu
Nandu
Thank for your reply to my last Trustpilot review but I raised this with you weeks ago - and I've still not had an update - not even from your CEO’s team. You have my details - how about you call me ?
Look me up - your ref CMPLT/720929/2026
Thank you
July 23, 2026
Unprompted review
Reply from Lloyds Bank
Hi David, I understand your frustration. I'm unable to access the conversation you had with our colleague or discuss complaint details via Trustpilot. As your complaint is already raised and you have a complaint reference, I'd recommend continuing the conversation directly with the Complaint team.
If you have access to Mobile Banking, I request that you contact the complaints team via secure messaging in the app. Alternatively, you can contact the complaints team directly by phone with the help of the details provided in the below link or the details that may have been share previously to you.
http://spr.ly/62043BESZBh
Thanks,
Trevor
Helped upgrade my acc to classic snd…
Helped upgrade my acc to classic snd new savings account she is a star and really friendly i like her safina at bradford
July 23, 2026
Unprompted review
Reply from Lloyds Bank
Hi Ruqia, thank you for your 5-star review. I'm happy to hear that Safina at our Bradford branch helped you upgrade your account and open a new savings account. It's lovely to know that you found her friendly and that she provided such great service.
I appreciate you for taking the time to share your experience with us.
Thanks
Roopraj
I met Sabina at Derby branch today who…
I met Sabina at Derby branch today who went above and beyond helping me upgrade My account aswell as open saving dor Mt three children, she was very patient and lovely to chat to! Ten ten service :D
July 23, 2026
Unprompted review
Reply from Lloyds Bank
Hi Sophie, thank you for your 5-star review. I'm delighted to hear about the great service you received from Sabina at our Derby branch. It's wonderful to know she went above and beyond to help you upgrade your account and open savings accounts for your three children.
We really appreciate you taking the time to share your experience with us.
Thanks
Roopraj
Visited Harrogate branch of Lloyds…
Visited Harrogate branch of Lloyds today. Very disappointed with customer service. Needed counter services as not only paying in a cheque but also needing to swap a torn £5 note. Member of staff tried to stop me and send me to a machine. I said I needed counter services. She told me I could not pay in a cheque at the counter as that is not how they do things now. And even if I went to the counter I would be escorted to a machine to pay in the cheque. She walked to the counter and instructed the staff member to do this. I explained that I needed to swap the faulty note and what a waste of time it was to be sent away to a machine from the counter. I was still told I had to use the machine as counter services wouldn’t take the cheque. So I put the cheque away, swapped the faulty note at the counter and told them I would take my cheque next door to Santander and pay my money into their bank instead as the customer service at Lloyds is appalling. I have banked with Lloyds since 1977. What a disappointing experience. Happily Santander welcomed my cheque at counter services with a smile and friendly greeting.
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Hilary, thank you for taking the time to share your experience. I'm sorry to hear that your visit to our Harrogate branch left you feeling disappointed, particularly as you've been banking with us for such a long time.
I understand your frustration at being directed to a machine when you felt counter services were required, and we're sorry the service you received didn't meet your expectations.
This isn't the level of service we aim to provide. If you'd like your concerns to be investigated further, you can submit a complaint here: http://spr.ly/62043BEUazP
Thanks
Nandu
Excellent service at Lowestoft branch
I visited Lloyds Bank in Lowestoft at about 1pm on 22 July 2026. I had three matters that needed attention: a personal joint account that I wished to close; a business account that was at risk of being stopped because one of the signatories had died; and a cheque in US dollars that I wasn't sure if I could deposit in a UK bank account. There was no queue to see a member of staff, and the customer service I received was excellent. Jason dealt with all three matters helpfully and efficiently. Highly recommended.
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Christina, thank you for taking the time to leave us a review. I'm delighted to hear that you received such excellent service at our Lowestoft branch. It's great to know Jason was able to assist you with all three matters in a helpful and efficient manner.
Thank you for choosing Lloyds. It's great to read about the fantastic service you received and for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Nandu
I have been served by Chris B at…
I have been served by Chris B at Worthing branch & found him to be be very polite & knowledgeable explaining things in a way that I understand.
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Janet, thank you for your feedback. I'm delighted to hear that Chris at our Worthing branch provided such polite and knowledgeable service, and they took the time to explain everything in a way that was easy to understand. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Vivek
I came to Derby branch service was very…
I came to Derby branch service was very good, Sabina at Derby made it very simple and easy for me, especially at my age technology skills aren’t always good.
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Paul, thank you for your feedback. I'm delighted to hear that Sabina at our Derby branch made the process simple and easy for you. It's great to know she was able to support you with technology and provide such good service. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Subhiksha
Customer service experience
I had visited the Manchester branch today for an enquiry, and i was attended by the staff Toyin, she was so helpful for me throughout, explained things to me clearly and an amiable person. Thank you so much to her.
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Muna. Thank you for your 5-star review and taking the time to share your feedback.
I'm delighted to hear about your positive experience at our Manchester branch. It's wonderful to know that Toyin was so helpful, explained everything clearly, and provided excellent service during your visit.
Thanks
Kaif
Safina helped me upgrade my account to…
Safina helped me upgrade my account to club silver to cover my insurance brilliant and also savings great rate at 8% she is friendly and I loved her customer service safina at bradford
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Jennifer.
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Safina provided such friendly and helpful service while assisting with your account upgrade and discussing your savings options.
We appreciate your feedback and are pleased that you had a positive experience at our Bradford branch.
Thanks,
Jebastin
ISA transfer failed
I tried to transfer a cash ISA to Lloyds but it didn't go through. I wasn't told of any problems, and I thought my money had gone missing! Eventually it was returned to the original account. All I received from Lloyds was one text at the start of the process. Very poor - I wouldn't recommend this bank for ISA transfers.
June 18, 2026
Unprompted review
Reply from Lloyds Bank
Hi Martin. Thank you for taking the time to leave a review. We're sorry to hear about your experience with your ISA transfer and appreciate how concerning it must have been when the transfer didn't complete as expected, and you weren't kept informed throughout the process.
Thanks,
Sanaa
Very helpful and knowledgeable
Very helpful and knowledgeable, done in a caring and and helpful manner
I should also have said thr kind person who helped me was called Debbie, thankyou
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Patricia.
Thank you for your 5-star review. We're delighted to hear that you found the service helpful and knowledgeable, and that everything was handled in a caring and supportive manner.
We appreciate you taking the time to share your experience and thank you for choosing us.
Thanks,
Jebastin.
Mrs Bav in Wigston branch help us a lot
Mrs Bav in Wigston branch help us a lot
Very kind and helpfull
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Hassan. Thank you for your 5-star review and taking the time to share your feedback.
I'm delighted to hear about your positive experience with the team at our Wigston branch, and that Mrs Bav was kind, helpful, and able to assist you with your banking needs.
I really appreciate your feedback.
Thanks
Kaif
We came Wigston branch and BAV helped…
We came Wigston branch and BAV helped us with numerous questions we got.. so kind and patient. Thank you
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Yalda, thank you for your 5-star review. I'm glad to hear about your positive experience at our Wigston branch. It's wonderful to know that the team took the time to answer your questions and provided such kind and patient support.
Thank you for taking the time to recognize the great service you received.
Thanks
Roopraj
Excellent service
Excellent service, quick, easy and reliable Sabina at Derby.
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Younes.
Thank you for taking the time to leave us a 5-star review. We're delighted to hear you found the service excellent, quick, easy and reliable.
We really appreciate your feedback and are pleased you had such a positive experience at our Derby branch.
Thanks,
Jebastin.
Absolutely incompetent staff
Absolutely incompetent staff. Frequently misunderstood and have given me incorrect advice on simple transactions. High Street Kensington ,branch absolutely awful Rude and lacking training
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Anna. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you feel let down by the service you received. Providing clear advice and excellent customer service is important to us, so it's disappointing to learn that this wasn't your experience.
We've noted your comments regarding the High Street Kensington branch and will ensure your feedback is passed to the appropriate team for review. We appreciate you bringing this to our attention.
Thanks,
Sanaa
Lovely experience from Toyin
Lovely experience from Toyin, super easy to get what I needed done and she was simply awesome! Best service at the Manchester branch of Lloyds:)
July 22, 2026
Unprompted review
Reply from Lloyds Bank
Hi Jacques.
Thank you for taking the time to leave us a 5-star review. We're delighted to hear you had such a positive experience and that everything was made quick and easy for you.
We appreciate you sharing your feedback and are pleased to know you received such great service.
Thanks,
Jebastin.
stupid bank do not accept unenrolled…
stupid bank do not accept unenrolled deed poll for name change while every uk government organisations and all other banks accept this name change document. They think they are bigger than uk government, I am leaving this bank for this stupidity
July 21, 2026
Unprompted review
Reply from Lloyds Bank
Hi Taherul.
Thank you for your review. We're sorry to hear you're unhappy with your experience regarding your name change request.
We recognise that this situation has been disappointing and appreciate you taking the time to share your feedback. If you'd like us to review your concerns further, you can raise a complaint here: http://spr.ly/62043BEWE7V
Thanks,
Jebastin.
Never use Lloyds for Business
I've had endless problems with business banking. From them removing functionality without notice, resulting in me not being able to pay my suppliers, to blocking the business card while our people are traveling internationally. Still waiting on resolutions for both, but their service is some of the worst I've experienced. Their customer service people are exceptionally friendly and helpful, but their systems don't work...making their service awful. It's clear that it's a management problem.
Most recently having the business card blocked. Called the credit card helpline, which doesn't even have an option for dealing with blocked cards. Eventually got it unblocked...apparently. But it's still blocked. Went through the entire process again...getting it unblocked again...but it's still blocked.
I honestly don't know what to do anymore. I'm yet to have a good experience with any part of Lloyds Business banking.
July 20, 2026
Unprompted review
Reply from Lloyds Bank
Hi Jean. I appreciate your comments regarding our colleagues and are pleased to hear you've found them friendly and helpful. However, we understand how frustrating it must be when issues remain unresolved despite seeking support, especially where a card continues to be blocked after you've already contacted us.
Your feedback is important to us. If you'd like, please share your experience on the below given link here: http://spr.ly/62049BEmAd7
Thanks
Roopraj
Renewed our mortgage deal with Mr Arnold
Renewed our mortgage deal with Lloyds with Mr Arnold. He was extremely helpful explaining our options and discussing our future options. Highly recommend. Thank You. Steve W
July 21, 2026
Unprompted review
Reply from Lloyds Bank
Hi Steve.
Thank you for taking the time to share your feedback and for giving us a 5-star review. We're delighted to hear that Mr Arnold was so helpful in explaining your mortgage renewal options and discussing your future plans.
Thanks,
Jebastin.
Leicester High Street - Executor Payments
Leicester, High Street - As part of my ‘Executor duties’ I recently had to distribute the funds to all the beneficiaries and realised that due to the amounts could only be done in the branch. I was taken care of in a professional, kind and helpful way by Maryam who is a true asset to the Lloyds Banking Group.
From the moment I sat down, explained my task and provided my details she helped make sure everything was done in a good way. Thank you Maryam - great customer service and a lovely person.
July 20, 2026
Unprompted review
Reply from Lloyds Bank
Hi Stephen,
Thank you for taking the time to share your experience. I'm delighted to hear that Maryam at Leicester High Street provided such professional, kind and helpful service while assisting you with your executor duties. It's great to know she made the process straightforward and supported you throughout.
Thank you,
Trevor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.