I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
Company replied
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
Company replied
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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New customer
New customer , setting up my repeat medication delivery, very helpful lady guided me through the whole process, quick easy and professional.
April 17, 2026
Unprompted review
Reply from Lloyds Clinical
Hi Billy,
Thank you for your 5 star review.
We’re really pleased to hear your first experience with us was so smooth and that our team member was able to guide you during the setting up process so easily and professionally. We appreciate you taking the time to share your feedback.
Warm regards,
Lloyds Clinical Team
Friendly
Friendly, helpful, efficient & clear. Would have no hesitation calling again for help or advice.
April 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Alrene,
Thank you for your kind feedback. We’re so pleased to hear your positive experience with our team. It’s great to know you’d feel confident calling again for support or advice. We really appreciate you taking the time to share your experience.
We are to help.
Lloyds Clinical Team
Thank you Julie
I spoke with Julie who was just the best, she was so helpful, kind and I must say absolutely hilarious (in a very professional way of course). It was such a pleasure to speak with her, she certainly needs a medal with having to put up with people like me.
Thank you Julie you made my day, and I really hope I get to speak to you again, we need more like you in this world.. @symbol
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sue,
Thank you so much for your lovely 5‑star review. We’re delighted to hear that Julie was able to support you with such kindness and professionalism. Your feedback means a great deal, and we’ll be sure to share your message with her.
Lloyds Clinical Team
Excellent care towards patients
Once again I had an excellent experience phoning Lloyd’s clinical. Every time I phone I speak to the most helpful people, who cannot do enough for me. They are always so polite and pleasant. They are so organised right from delivery dates being given out up to the actual delivery itself. They have an excellent system which clearly works. Thank you.
April 17, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Miss Docherty,
Thank you so much for your wonderful feedback. We’re delighted to hear that you continue to have such positive experiences when calling Lloyds Clinical.
We truly appreciate you taking the time to share your experience, and we’re glad our system and team continue to meet your needs.
Lloyds Clinical Team
Very good service provided on the phone…
Very good service provided on the phone .
All information required was provided . Thorough and clear .
Delivery arranged and space for queries allowed .
I'm new to this home care pharmacy , but my first impression was very positive
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ana,
We’re very grateful that you took the time to share your experience with our Patient Services Team. Hearing directly from patients helps us recognise what we’re doing well and where we can continue to learn.
Kind regards
Patient Safety and Complaints Improvement Team
The lady i spoke too was absolutely…
The lady i spoke too was absolutely brilliant, she sorted the injections out for me to start next Monday, can't wait many thanks alan.
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Alan,
Thank you for leaving this feedback regarding your experience with our Patient Services Team. Hearing from patients is vital to us and helps us continue developing and improving our services.
Kind regards
Patient Safety and Complaints Improvement Team
Was my pleasure to talk with this…
Was my pleasure to talk with this gentleman today, I don’t remember the name but it was very Kind and helpful thank you
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ignazio,
Thank you for your kind words and for taking the time to leave feedback. We’re really pleased to hear that you had a positive experience. Patient experience is incredibly important to us, and hearing directly from patients helps us recognise what we’re doing well and where we can continue to improve.
Kind regards
Patient Safety and Complaints Improvement Team
Jade was absolutely fantastic
Jade was absolutely fantastic. Very reassuring and knowledgeable. She put my mum's mind at rest - no mean feat as she was very anxious to start this new medication!
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding your family's experience with Jade. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Courtney Cole,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Great helpful friendly staff
Very helpful. Very cheerful makes a potentially stressful situation straight forwards. Great staff who do a wonderful job
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Gary,
Thank you for taking the time to share your feedback. We’re pleased to hear about your positive experience. Patient experience is very important to us, and your comments help us to provide the best service possible.
Kind regards
Patient Safety and Complaints Improvement Team
I have only just been put with this…
I have only just been put with this company. The delivery was only a few minutes late but was not a problem. I was unsure about how to adninister the medication so rang about a nurse visit for help. I spoke to joe on 16th april and he was very helpful and went over and above to sort the nurse visit out also sorted the next two deliveries out for me. What could have been a stressful time was made so much easier with the help i received from joe. Thank you so much. Wendy Ridgley
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Wendy,
We are glad to hear that you have had a positive experience with us so far. We are delighted to hear your comments about Joe who assisted you with your delivery.
Thankyou for sharing your feedback with us, listening to our patients is extremely important to us and your comments help us continue to improve the care and service we provide
Kind regards
Patient Safety and Complaints Improvement Team
Sue was incredible
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional, and made the whole experience a real pleasure. Support like this is truly a gem these days. Thank you.
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient Agnieszka,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience with our Patient Services Team, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I have spoken to Joe for my delivery…
I have spoken to Joe for my delivery arrangements. He was very helpful very polite.
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Rimsha,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Joe, who assisted you today with your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was super helpful on the phone
Joe was super helpful on the phone - making arrangements for medication delivery very easy and stress free to coordinate delivery day and sharps bin replacement. Always find the team helpful when I speak with them.
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ben
Thank you for your kind feedback. We’re really pleased to hear that Joe was able to make arranging your medication delivery and sharps bin replacement easy and stress free. Thank you for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was fantastic!!
Joe was fantastic! Really thorough and helpful, even with being delayed with my injection (hospitals fault) and the call disconnected he rung me back straight away and was so pleasant! A credit to the team and Lloyds Clinical
April 16, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Amy-May
.Thank you for your lovely feedback. We’re delighted to hear that Joe provided such thorough and pleasant support, even under challenging circumstances, and ensured everything was followed up promptly.
Kind regards
Patient Safety and Complaints Improvement Team
A superb service!
A superb service! I was proactively contacted if I hadn't booked in my next delivery where flexible dates were readily available. Medication always arrived during the time slot arranged and delivered by polite and helpful couriers. Any correspondence with staff was efficient and effective with the advisors being helpful and respectful. I highly recommend this 5 star service.
March 5, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ems
Thanks so much for the great feedback! We’re really glad you found the service reliable and easy, from the reminders to the smooth deliveries. It’s lovely to hear the team and couriers made a good impression. We really appreciate the recommendation!
Kind regards
Patient Safety and Complaints Improvement Team
Sue Wilson was very polite and…
Sue Wilson was very polite and explained the new system change which will be happening gradually. She booked 2 months deliveries so I will have enough medication. An overall professional conversation. Thank you.
April 15, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Annette
Thank you for your kind feedback. We’re pleased to hear that Sue was polite and clear in explaining the upcoming system changes, and that she was able to arrange your deliveries to ensure continuity of your medication. We appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent medication provider
I have given the five star rating because person who rang me about my delivery of new medication was excellent, knew what they were talking about and was very nice and they answered any queries that I had.
April 14, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Fiona
Thank you very much for your kind review. We're delighted to hear that our Patient Services Team provided excellent support to you and answered all your questions about our service. We really appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
They are friendly and do their absolute…
They are friendly and do their absolute best to make sure my meds are with me for when I need them, today Joe was lovely, polite and made me feel at ease, I have never had a bad experience with any of the staff always try their best to help
April 14, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sharon
Thank you so much for your kind review. We're delighted to hear your positive comments, not only about Joe from our dedicated Patient Services Team, but our overall service. We're committed to providing an excellent patient experience and we're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Well organised and straightforward with…
Well organised and straightforward with arranging my medication delivery but also friendly.
April 14, 2026
Unprompted review
Reply from Lloyds Clinical
Dear Clare
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience and are really grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
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