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Lloyds Wealth Reviews 1,886

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and patient approach, making financial advice easy to understand. People frequently highlight the excellent service, noting the personalized attention and the clear, honest guidance provided. Many appreciate the smooth user experience, including accessible online portals and the ease of contacting their advisors for ongoing support. However, some people were dissatisfied with the company's communication when they decided not to proceed with their services, feeling ignored after expressing disinterest. A few other people also felt that the company was more focused on wealth transfer than wealth management.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the personalized and clear financial... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the convenience of... See more

Customer communications

Consumers find contact with financial advisors to be a positive experience. They appreciate the ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SPW has served us really well - from before it became SPW to the present. The planning tools around long term cashflow are invaluable, linked with appropriate advice on risk approach, mix of products... See more

Company replied

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

I have used Schroders Personal Wealth (SPW) and previously Lloyds Private Banking for many years. I have always been provided with sound financial advice during this time taking into account any chang... See more

Company replied

Rated 5 out of 5 stars

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Excellent customer service

I have experienced clear understable guidence from the two advisors that I have had the opportunity of deaing with. My experience and guidence has been very positive to date.

March 3, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the guidance you've received from your adviser has been clear and understandable. We appreciate you sharing that your experience has been positive so far.

Schroders Personal Wealth

Rated 5 out of 5 stars

Clear advice

March 2, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your review. We're so pleased to hear you've had a positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

At the moment this service works for me.

I am very pleased with the service Schroders Personal Wealth are giving me,I feel confident that the advice and information is working in my favour.

March 17, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you're pleased with our service. It's great to know you feel confident that our advice and information are working for you. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Schroders personal wealth

Schroders personal wealth is an easy company to deal with. They give you honest advice & take time to deal with any worries you may have. Adan dudley is my advisor & im impressed with how knowledgeable & patient he is.

March 2, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you find our company easy to deal with. It's great to know you feel you receive honest advice, and your adviser addresses your worries patiently and with expertise. We appreciate your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

The efficiency with which the meeting…

The efficiency with which the meeting was conducted.

February 24, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're glad the meeting was efficient. Thank you for sharing your positive experience with us, we appreciate your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

My financial advisor is always helpful

My financial advisor is always helpful, knowledgeable and tries to advise me in the best way possible

March 16, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your financial adviser is helpful and knowledgeable. We appreciate you sharing your positive experience with us.

Schroders Personal Wealth

Rated 4 out of 5 stars

Assistance in making the right decision…

Assistance in making the right decision regarding our investments in the schroder package.

March 10, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your feedback. We're glad you found our assistance helpful in making investment decisions.

Schroders Personal Wealth

Rated 5 out of 5 stars

Responsible and human financial advice

Good quality service delivered with clarity and - notable for financial services - humanity by experienced advisers.

March 12, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We are glad to hear that you received good quality service from our experienced advisers. We appreciate your highlighting their clarity and humanity. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Schroders Personal Wealth

The company provides clear and practical advice on investing in a shares ISA, and send informative emails on a regular basis that keep me up to date with current market trends

March 12, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you find our shares ISA advice clear and practical. It's great to know our informative emails keep you updated on market trends. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent honest advice

Excellent honest advice, and time taken to explain.

February 24, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We are glad to hear that our advice was helpful, and we appreciate you taking the time to share your positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good

Good, clear advice. Wealth goals explained well.

March 11, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our advice was clear and our explanations of wealth goals were helpful to you. Thank you for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Very clear what you are investing in.

Very clear what you are investing in.
No forcing you to invest
All at your pace

March 10, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you taking the time to share your thoughts. We're happy to hear that you found our investment approach clear and flexible to your needs.

Schroders Personal Wealth

Rated 5 out of 5 stars

Our adviser works hard

Our adviser works hard to understand our family and our relationship with money

February 24, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your adviser understands your family and your relationship with money. Thank you for sharing your positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Sound Investment Company

I have invested with Schroders Personal Wealth for just over three years and cannot believe the return on my investment . I wasn’t sure which company to put my investment into and had three in mind however I am so please I chose Schroders . Tom Richardson my personal advisor has been brilliant advising me on the amount I needed to invest leaving plenty for me to have in other personal accounts to cover anything which I might need it for in the future. Other advisors were committing me to higher investment amounts and in hindsight that would have left me short to pay tax bills and fund a nice lifestyle , I cannot be more relieved or happy that I chose Schroders and have been happy to recommend them to my friends and family .

March 10, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear about your positive investment experience over the past three years. It's great to know your advisers guidance aligned well with your financial needs and goals. We appreciate you recommending us to your friends and family.

Schroders Personal Wealth

Rated 5 out of 5 stars

My family has used the services of…

My family has used the services of Lloyds Private Banking and subsequently Schroder’s Personal Wealth for many years. The advice has proved beneficial and now that I am on my own and in retirement it is good to know that my financial affairs are being well managed. It is reassuring to know that I can contact them by phone and speak to a live person immediately if necessary and also receive a visit to my home once a year by a helpful and friendly personal advisor.

February 23, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our advice has been beneficial for you and your family over the years. It's great to know that you feel secure in your retirement, with your financial affairs being well managed. We appreciate your feedback regarding our phone accessibility and home visits.

Schroders Personal Wealth

Rated 5 out of 5 stars

Update visit

I found the survey easy to follow, and the questions asked were very to the point and covered my experience following my visit to the branch.

I also find that the staff will answer any points I might raise based on current world events.

March 10, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our survey was easy to follow and relevant to your branch visit experience. We appreciate that you find our staff helpful and informative regarding current events. Thanks for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

I would absolutely recommend SPW

I would absolutely recommend SPW
After being recently widowed I was thrown into uncertain waters.
My personal advisor Chris was brilliant, he spent a lot of time getting to know me and understanding my priorities.
He gave me the confidence to invest and secure my finances for the future .
Chris was extremely knowledgeable, helpful and patient ,making sure I understood and was happy to proceed at each and every point.
I trust my money is in safe hands and best of all I can now afford to retire.
Many thanks
Cindy

January 14, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you had such a positive experience. It's wonderful to know your adviser provided the knowledge and support you needed during a challenging time, giving you confidence in your financial future and retirement. Thank you for recommending us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Highly recommended

Personal advisor who has been there for a while so no need to get to know or trust a new person each time. Our advisor Adam Cox is clearly knowledgeable and clear in discussions as well as being open and approachable. Would highly recommend SPW

March 9, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you value the consistency of having a long-term adviser. It's great to know that you find your adviser knowledgeable, clear, open, and approachable. Thank you for recommending us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Service Rating

The review is easy to follow.

February 23, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our review was easy to follow. We appreciate your feedback and time.

Schroders Personal Wealth

Rated 4 out of 5 stars

Our Personal Wealth Advisor is very…

Our Personal Wealth Advisor is very helpful and easy to understand any financial advice given.19

February 19, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you sharing your feedback. We're happy to hear that your adviser is helpful and makes financial advice easy to understand. Thank you for your review.

Schroders Personal Wealth

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