Easy to follow Web site. No silly questions about locks Additional information given by real person over the phone Competitive price. They really test comes if I need to claim. Hopefully not
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an appointment with my bank advisor (Sandra) who, among other things, help me sort this insurance. Both the browser version on the computer, and the app version on the phone were easy to use, and... See more
Company replied
Once put into the correct place I was finally able to get all issues resolved satisfactory and quickly by a helpful professional person. Problem was initially caused by the lack of updated informati... See more
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I recently posted a poor review of Lloyd's bank regarding duplicate home insurance policies .I am pleased to say the matter has now been resolved by Charlotte who was very friendly and efficient Than... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Not as complicated as many and more…
Not as complicated as many and more relevant questions
May 14, 2026
Wow spoke to a person straight away
Wow spoke to a person straight away, no waiting 20 minutes and no AI- fantastic.
I was able to ask questions to a human and was answered brilliantly. I have phoned twice now and each time has been good. Strongly recommend them
May 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
easy to use and well explained
May 2, 2026
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review.
It's great to hear you found the website easy to use and everything was well explained.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Gavin,
We are pleased to hear you found the documents good and process straight forward.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Delisha,
We're so glad you had a great experience! We appreciate your kind words.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Straightforward questionnaire
Online questionnaires were straight forward and to the point
May 12, 2026
Reply from Lloyds Bank Insurance
Hi Shivendra,
We're glad to hear our online questionnaires were straightforward for you. Thank you!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
House insurance quote
clear and easy to understand form to complete and cheaper than my past years insurance.
May 19, 2026
Reply from Lloyds Bank Insurance
Hi Brenda,
We're glad you found our form clear and easy to understand, and that our pricing was better than your previous insurance.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
The process has been smooth and easy
May 27, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Donald,
We are so glad the process was smooth and easy for you. We appreciate your kind words.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Dennis,
We are so glad to hear that it was quite easy to setup a policy online. Thank you for your positive review.
Hope you have a great day!
Keyrthigan
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Tomichan,
Thank you for your review, we're so glad you enjoyed it!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Anne-Marie,
We're glad our guidance helped you make an informed choice. Thank you for your feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Your site could not find my number…
Your site could not find my number plate so that was it, I got insurance with someone else.
May 15, 2026
Reply from Lloyds Bank Insurance
Hello Dave,
I'm sorry to see you've not had a positive experience on your policy when making a change. I have reached out via email, please keep an eye out for this landing in your inbox.
Kennedy,
Lloyds Bank Motor Insurance
Rees was polite courteous friendly…
Rees was polite courteous friendly patient and explained everything I asked succinctly
May 19, 2026
Reply from Lloyds Bank Insurance
Hi Christine,
We are delighted to hear that our team member was polite, courteous, and patiently explained everything clearly. Thank you for your kind words.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi David,
We are so glad we could assist you. Thank you for your kind words!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Efficient kind agent
Efficient kind agent. He explained everything clearly and made my purchase nice and simple.
May 18, 2026
Reply from Lloyds Bank Insurance
Hi Felicity,
We're so pleased to hear our agent was efficient and kind, making your purchase simple. Thank you for your feedback, I have passed it on.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Excellent experience.
Great experience. Very user-friendly website and competitive add-ons/rates.
May 12, 2026
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review. m really pleased to see that you've had a great experience so far and find our website user friendly.
Have a great day!
Kennedy,
Lloyds Bank Motor Insurance
I found it very difficult online
I found it very difficult online, I had to get a young person to do it for me.
May 15, 2026
Reply from Lloyds Bank Insurance
Hello Chris,
I'm sorry to see you've not had a positive experience so far with setting up your policy but I am glad to hear you were able to obtain help in getting set up. If you do need more help with anything on the policy, please don't hesitate to contact us at https://help.lloyds.insuremotor.co.uk/help/s/article/contact-lloyds
Kennedy,
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Adrian,
Thank you for your review, great to hear that we was able to get you a good price.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
My insurance policy had unfortunately…
My insurance policy had unfortunately lapsed by one day. I called to reinstate the policy only to be told this was not possible as it had expired the day before. I then had to go down the new quote route which seemed to last forever, only to be informed that the price had almost doubled from the original price on the renewal. As it was last minute I accepted the quote, but have now put in a complaint about it all. I await their reply, but have not had anything yet. Time will tell, obviously. Not a happy customer at all.
May 20, 2026
Reply from Lloyds Bank Insurance
Hi Martin,
We are sorry to hear about the difficulties you experienced with your policy renewal and the subsequent price increase. I have spoken to the service team and an adviser will be contacting you shortly to resolve this.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello,
We love to see feedback like yours and I'm happy to see you found the process easy and clear to understand.
Have a great day!
Kennedy,
Lloyds Bank Motor Insurance
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