Lloyds Bank Insurance Reviews 

9,107
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,867 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how exceptionally easy, fast, and straightforward the online application process is, noting clear and understandable questions that make getting a quote completely stress free. People frequently mention that the staff members are extremely polite, friendly, and professional when assisting with policy details and answering various queries. Consumers also find the pricing very competitive, fair, and affordable compared to previous insurance providers. However, some people mentioned experiencing technical difficulties, such as failing to connect to the platform, encountering frustration while navigating the website, and needing multiple login attempts.

What people talk about most

Price

Reviewers highlight positive aspects of price, expressing general satisfaction with reasonable costs, fair... See more

Service

Users describe positive interactions with service, highlighting professional advisers and a seamless... See more

Website

Customers consistently note positive experiences with website navigation, finding the online forms easy to... See more

Staff

People report positive experiences with staff, frequently highlighting that advisers are extremely polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, hassle free, easy to apply for, being accepted, competitive rates, and being a well known brand I trusted it. We’ll have to see if i ever have to make a claim in the future how good... See more

Company replied

Rated 5 out of 5 stars

Fantastic pet insurance. When my dog needed dental surgery and multiple teeth removed, we were worried about the cost as many insurers don't cover this. The claim was easy to submit, communica... See more

Company replied

Rated 5 out of 5 stars

Easy to obtain a quote. Excellent policy offered at a reasonable price. Good comparison with other similar policies. Good options of coverage including higher value items and awa from home cover. Easy... See more

Company replied

Rated 5 out of 5 stars

I found my experience getting home contents insurance with Lloyds easy to get. Clear questions, very understandable and a fair price. I also received my policy in the post without problems and it was... See more

Company replied



Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Bank
  5. Home Insurance Agency
  6. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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4.7

All reviews

(9,107)

3,819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So helpful

So helpful, explained everything in detail, put me completely at ease

October 12, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Allan,

We are so pleased to hear that our team was able to provide you with a thorough explanation and make you feel completely comfortable during your experience. Thank you so much for sharing this wonderful feedback with us.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Excellent ,fantastic

Excellent ,fantastic

September 10, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

Thank you for your review, it's much appreciated.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

very good app

very good app

September 19, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Constantin,

Thanks for taking the time to leave us a review

It's great to hear that you're happy with the app.

Have a great day!

George, Lloyd’s Bank Insurance

Rated 5 out of 5 stars

Policy up for renewal

Policy up for renewal. Very easy to do

October 24, 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Andrew,

We are delighted to hear that renewing your policy was a straightforward and hassle-free experience for you. Thank you for sharing your positive feedback with us.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

The process online was smooth and easy…

The process online was smooth and easy - very clear to follow

October 16, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jack,

We are so pleased to hear that you found our online system straightforward to navigate and that the instructions were clear to follow.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Car and Home insurance.

My insurance options, given for the cover, I wanted, was clear and easy to follow. The financial cost was reasonable and affordable for me. I felt comfortable to purchase both home and contents plus car insurance.

October 20, 2026
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Reply from Lloyds Bank Insurance

Hi Angela,

It is wonderful to hear that you found your cover options so clear and simple to understand. We are delighted that our pricing met your budget and that you felt completely comfortable securing both your home and car insurance policies with us.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

ApplyingBuilding and contents insurance for and completing the online…

Applying for and completing the online forms for our building and contents insurance was very easy to follow and explained well at each step.

October 5, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi David,

We are so pleased to hear that you found our online application process straightforward and that the guidance provided at every stage made securing your building and contents cover simple.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 4 out of 5 stars

Buildings and Contents Insurance for 3, Fullerton Close, Byfleet, Surrey, KT14 7SY found the experience in dealing with…

I found the experience in dealing with Home insurance
with Lloyds straightforward compared with my current policy, which made it easy to accept in terms of costs
and descriptions.

October 12, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We are delighted to hear that you found arranging your home insurance to be a straightforward and clear process. It is wonderful to know that our clear descriptions and competitive pricing made your decision to switch to us an easy one. Thank you for sharing your positive experience.

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Very smooth and Easy to use

Very smooth and Easy to use, had challenges to understand other Pet Insurance companies. Would recommend.

October 20, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Andrew,

Thank you for your review and feedback.

We're glad to hear that you found our services easy to use and that you would recommend us.

Kind regards,
Chloe - Lloyds Pet Insurance

Rated 5 out of 5 stars

Excellent information given

Excellent information given. Verypatient as I was confused by my previous insurer and their unhelpful attitude..
Thank you Lloyds

October 8, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Katharine,

We are glad you enjoyed your experience with our team. We understand how confusing insurance matters can be, and we are happy to hear that our clear information and patience helped ease your frustration.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

I have a nice experience ,

I have a nice experience ,
I was satisfied

October 8, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are delighted to hear that you had such a pleasant experience and were satisfied with our service. Thank you for taking the time to share your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Easy to get in touch and speak to a…

Easy to get in touch and speak to a person. Context: This was to put a query prior to setting up home insurance online. The setting up was completed over the phone instead of going back online. All done in a very friendly and helpful way.

October 12, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

It is wonderful to hear that you found it so easy to connect with us and that our team could assist you in setting up your policy over the phone. We always aim to make the process as smooth, friendly, and helpful as possible, and we are delighted that we could save you the trouble of going back online to finish your purchase. Thank you for sharing your positive experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Easy to use website

Easy to use range of home ins options competetive price well laid out website

October 18, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Christopher,

We are delighted to hear that you found our website well-structured and our range of coverage options both simple to navigate and competitively priced. Thank you for sharing your positive experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Easy to do

It is clear from navigating the website that you have made a real effort to make the process easier for the consumer. As this is the first point of contact it is so important for the potential customer. The rates offered were very competitive and it was easy to make adjustments during the process to come to the right decision.

October 7, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Martyn,

Thank you for your wonderful feedback. We’re delighted to hear that you found our website easy to navigate and that you were able to adjust your cover to suit your needs. It’s also great to know you found our rates competitive. We really appreciate you taking the time to share your experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Insurance

Rated 5 out of 5 stars

Professionally…

The transaction was dealt with proficiently and quickly.

October 17, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

Thank you for taking the time to leave a review. We are delighted to hear that your recent experience was handled so efficiently and promptly.


Kind Regards,
Juwehriah – Lloyds Bank Insurance

Rated 5 out of 5 stars

INSURANCE COMPARISON

Compared to others slightly more expensive but as I am a Lloyds Customer found them extremely helpful

October 23, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Maxine,

Thank you for your feedback. We’re pleased you found our team helpful and appreciate you choosing us for your insurance.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Comprehensive Cover and Competitive Pricing

User friendly and thorough questionnaire for my 9 year Whippet dog and competitive Policy pricing. Back up service such as in App 24/7 Veterinary advice.

October 23, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr Potts,

Thank you for your review and feedback.

We're glad to hear that you found our services user friendly.

Kind regards,
Chloe - Lloyds Pet Insurance

Rated 5 out of 5 stars

It was easy and quick

October 19, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are pleased to hear that you found our process to be both straightforward and efficient.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

So easy ….

So easy ….. everything explained well …..

October 5, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Rita,

We are delighted to hear that you found the process so simple and that all the information was clearly explained to you.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Easy to navigate online

Easy to navigate online. Clear details of three different policies to choose from to fit our needs.

October 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jane,

Thank you for your positive feedback. We’re delighted to hear that you found our online platform easy to use and that the clear policy options helped you choose the right cover for your needs.


Kind Regards,
Juwehriah – Lloyds Bank Insurance.

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