Lloyds Bank Insurance Reviews 

7,999
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, often finding quotes significantly cheaper than competitors. The online user experience is consistently praised for being straightforward and intuitive, making the process of obtaining insurance smooth. Many people also commend the staff for their helpfulness, knowledge, and patient approach, providing clear information and support. However, some customers noted concerns regarding renewal pricing, finding existing customers sometimes faced significantly higher quotes than new customers or comparison sites. A few people also felt the service was occasionally unsatisfactory, describing interactions as stern or unprofessional, with operatives lacking detail.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the quotes reasonable and competitive, often... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that transactions are... See more

Service

Users describe positive interactions with service, with many reviewers finding the process quick and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate for various tasks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it wa... See more

Company replied

Rated 5 out of 5 stars

I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

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4.7

All reviews

(7,999)

3,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to sort out and kevin was great…

Easy to sort out and kevin was great lovely and welcoming and made you feel at ease.

June 25, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Elaine,

We're delighted to hear that you found everything easy to sort out. It's wonderful to know that our team member made you feel at ease and provided a welcoming experience.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

It was so easy to start a policy

It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provided. Monthly payments at no additional cost was an additional bonus.

July 5, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Robert,

We're so pleased to hear that you found the process of setting up your policy straightforward and that our questions were relevant. It's great to know you feel you're getting good value for the cover provided, and that the monthly payment option is a bonus.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy

Easy to insure my car.

July 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Alison

Thanks for taking the time to leave us a review.

Have a lovely day

Thanks,
Lesley – Lloyds Bank Car Insurance.

Rated 4 out of 5 stars

Car insurance

Lloyds were able to save me a lot of money on my car insurance renewal

July 7, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mark

Thanks for leaving us a review.

Have a lovely day.

Lesley – Lloyds Bank Car Insurance.

Rated 3 out of 5 stars

I got cut off whilst being transferred…

I got cut off whilst being transferred to payment and had to go through the whole of the recorded messages again

July 10, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Kevin,

Thank you for your feedback. We're sorry your call was cut off during the transfer to payment and that you had to go through the automated messages again. We appreciate you bringing this to our attention.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

Gave me all the information I needed to…

Gave me all the information I needed to make the choice.

July 6, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Barbara,

Thanks for taking the time to leave us a review.

It's great to hear you're happy with the information we were able to provide.

Have a great day!

Rachel
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

very easy to use the website …

very easy to use the website and get a quote. quote was very reasonable and quick to use

July 12, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Viv,

Thanks for taking the time to leave us your feedback.

It's great to hear you had a good experience with our website and that you're happy with the price we've been able to offer.

Have a great day and take care.

Rachel
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy well explained straight forward no…

Easy well explained straight forward no messing about

July 6, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Lee,

We are delighted you found our service easy and straightforward. We appreciate your positive feedback!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy website to navigate and quote was…

Easy website to navigate and quote was very reasonable. We have been a customer previously so no worries

July 8, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Jennifer,

Thanks for leaving us your feedback.

We're glad to hear you found our website easy to navigate and that you're happy with the quote we've been able to offer.

Have a great day, and take care.

Rachel
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Margaret,

Thanks for taking the time to leave us a review.

We're glad to hear it was easy to arrange your cover with us online.

Thanks for choosing us, and have a great day.

Rachel
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Ease

Ease, lots of information and speedy response

July 20, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Michelle,

We're so pleased to hear that you found the process easy, informative, and that you received a quick response. Thank you for sharing your positive feedback!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to understand and reasonable price.

Very easy to understand and work through at a
reasonable price.

July 8, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Charles,

We're so pleased to hear that you found our process easy to understand and that you're happy with the cost. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The lady on the phone was very…

The lady on the phone was very efficient and helpful

July 20, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Miss H,

We're delighted to hear that our team member was efficient and helpful. Thank you for sharing your positive experience with us.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Staff were helpful and it was a smooth…

Staff were helpful and it was a smooth transition. Thanks

July 9, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Tony,

Thank you for your kind words! We're so pleased to hear that our staff were helpful and that your experience was a smooth transition. We appreciate you sharing your positive feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

A letter came re my insurance and it…

A letter came re my insurance and it was easy to navigate it on line

July 20, 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Carroll,

We're delighted to hear that you found navigating your insurance information online to be an easy and straightforward process. Thank you for sharing your positive feedback!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 5 out of 5 stars

Nothing went wrong.

Nothing went wrong.

July 12, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Phyl,

Thanks for taking the time to leave us a review.

It's great to hear the process of insuring with us went smoothly.

Have a great day and take care.

Rachel
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

User friendly

July 20, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Margaret,

Thank you for your review, great to hear that you found it user friendly.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Simple to use website

Simple to use website, competitively priced

July 4, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Phil,

Thanks for taking the time to leave us your feedback.

It's great to hear you're happy our website and the quote we've been able to provide.

Have a great day!

Rachel
Lloyds Bank Motor Insurance

Rated 1 out of 5 stars

I ask my documents to be posted to me…

I ask my documents to be posted to me only to find I have to view them online.

July 8, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Alan,

Thanks for taking the time to leave us a review.

I'm sorry to hear you've not received postal documents yet.

We are able to send postal documents, so I've sent an email to check which you'd like to be sent.

Hope to hear from you soon.

Rachel
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Insurance for home goods

All my questions were answered & I felt I could safely afford what was offered

June 29, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Angela,

We're so glad to hear that all your questions were answered and that you felt comfortable with the affordability of what we offered. Your peace of mind is very important to us.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

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