Lloyds Bank Insurance Reviews 

8,486
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,621 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight how straightforward the digital platform is for obtaining competitive insurance quotes and managing policies quickly without any trouble. Customers also deeply appreciate the friendly, helpful, and patient staff who take time to explain all policy details clearly and make applications entirely stress-free. However, some people mentioned experiencing technical difficulties with the website or encountering frustrating issues when trying to view their policy updates online. Some reviewers were not happy with customer support, noting unexpectedly higher call center costs, lengthy wait times, or unhelpful automated chat bots during contact.

What people talk about most

Price

Clients share positive opinions on price, highlighting very competitive quotes and policies that are much... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to use, swift,... See more

Service

Customers consistently note positive experiences with service, highlighting swift, efficient, and stress-free... See more

Website

Reviewers highlight positive aspects of website, describing it as easy to use with clear instructions and a... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been with Lloyds for over 60 yrs we have never insured with them, always seemed to expensive but this year having reached our 89th birthday and because of a claim we decided to look at Lloyds,... See more

Company replied

Rated 5 out of 5 stars

Thank you to the lady who arranged insurance for me. My old provider had raised the premium so much, when I consider had never made a claim in nearly twenty years, disgraceful so as a customer of Llo... See more

Company replied

Rated 5 out of 5 stars

First time with Lloyds and thoroughly recommend. Short easy questionnaire, quick annual price given and no extra cost for monthly payments. Couldn’t beat it.

Company replied

Rated 5 out of 5 stars

Purchased my contents insurance online using the LLOYD'S APP. It was very easy to do and all the way through the purchase the guidelines were easy to understand and follow. The cost was good thinking... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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4.7

All reviews

(8,486)

3,441 reviews in the last 12 months

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Rated 1 out of 5 stars

No heating and hot water

Lloyds home insurance have left us with no heating and no hot water in our home with a 3 month old baby and 2 year old. Which is of course a serious welfare issue.

I look forward to their reply.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

An efficient way of transferring my motor insurance

July 30, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello John,

Thanks for taking the time to leave us a review. Thank you for choosing us for your insurance.

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Choosing Lloyd's House Insurance

Easy to see and select cover options online. Competitively priced. Easy to set up start date and payment option. Appeared in the Lloyd's banking app on activation day to confirm that cover was in place.
All in all well done Lloyd's.

August 10, 2026
Rated 5 out of 5 stars

It was clear what you were paying for…

It was clear what you were paying for and easy to insure on line.

August 30, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Diana,

We're so glad to hear that you found the information clear and the online insurance process easy to complete. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 1 out of 5 stars

I am a regular Lloyds bank customer and…

I am a regular Lloyds bank customer and highly rate their service. However they will not renew my car insurance. They have changed to providing AXA insurance and AXA, therefore also LLoyds will not accept my family car, a Tourneo Courier Zetec 5 door small MPV. AXA told me it is regaraded as a van, which it is not. It is a vehicle which is also used by many wheel chair users, so why the discrimination?

September 2, 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there,

I'm sorry to see that you're unhappy with the service you've received.

I've requested more information from you so that we can look in to this properly and raise your concerns.

We hope to hear from you soon,

Thanks,
Anthony - Lloyds Bank Motor Insurance

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