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Lloyds Wealth Reviews 1,886

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and approachable demeanor, often highlighting the personalized attention they receive. Many appreciate the clear and understandable advice provided, making complex financial matters easy to grasp. The service is frequently described as excellent, with people noting the efficiency and ease of their overall experience, including the user-friendly portal and app. Reviewers are particularly impressed with the ability to easily contact their financial advisor and the consistent, reliable support they receive. However, some customers felt disappointed with the communication when they decided not to proceed with the company's services.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently expressing satisfaction with the financial... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently highlight the helpfulness,... See more

User experience

People report positive experiences with the user experience. Customers appreciate the clear and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of reaching their financial advisor at any... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SPW has served us really well - from before it became SPW to the present. The planning tools around long term cashflow are invaluable, linked with appropriate advice on risk approach, mix of products... See more

Company replied

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

I have used Schroders Personal Wealth (SPW) and previously Lloyds Private Banking for many years. I have always been provided with sound financial advice during this time taking into account any chang... See more

Company replied

Rated 5 out of 5 stars

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Professional

Professional, speedy and available1

January 19, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our services met your expectations. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 4 out of 5 stars

Schroders give a very good service as…

Schroders give a very good service as regards the finances of several members of my family. We benefit from having the same Schroders financial adviser for some ten years now or more.

January 26, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you've consistently received very good financial service from us. It's great to know that you value the long-term relationship with your financial adviser.

Schroders Personal Wealth

Rated 5 out of 5 stars

As a client of nearly 20 years I have…

As a client of nearly 20 years I have found I can rely on their advice to be professional and trustworthy with never any sales pitch.

February 5, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your long-standing trust in our professional advice. It's wonderful to hear that you've consistently found our guidance reliable and free of sales pressure over the past 20 years.

Schroders Personal Wealth

Rated 5 out of 5 stars

Recently retired couple from Bolton

My husband and I have both retired early and the advice given by Schroders Personal Wealth has been extremely helpful. We feel we are making informed choices with our savings for the future.

January 22, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the advice has been extremely helpful for you both in retirement. It's great to know that you feel empowered to make informed choices about your savings for the future. Thank you for the positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Joshua explained everything very…

Joshua explained everything very clearly to me. I don't want to go in to detail about my investments. I don't understand them. I put my trust in my financial adviser to do the best for my money.

January 19, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you taking the time to share your feedback. It's great to hear that everything was clearly explained and that you trust your financial adviser. We value your confidence in us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Great customer experience

Matthew took the time to fully understand my needs and consistently went above and beyond to ensure the advice and recommendations were aligned with my goals. His approach was thorough, diligent, and genuinely enthusiastic. He navigated third‑party challenges with calm pragmatism and kept the process moving smoothly. I felt fully supported throughout and confident in the quality of the guidance I received.

Matt is a credit to Schroders. Id highly recommend their services.

February 4, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your positive feedback and are so glad the advice you received aligned with your goals. We are happy to hear that you felt supported and confident in the guidance provided. Thank you for recommending our services.

Schroders Personal Wealth

Rated 5 out of 5 stars

No pressure with SPW

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weight of responsibility is now theirs, not mine and, judging by early returns, I made the right investment decisions.

January 19, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you sharing your experience. We're happy to hear your adviser clearly presented options without pressure, easing your initial concerns. It's great to know you feel the weight of responsibility has shifted and that early returns are positive. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Schroders experience

Our experience with Schroders is always very good and our advisor Jarrod is excellent. Our reviews are always positive and interesting.

January 19, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your experiences with us are always very good. We appreciate your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Personal contact with adviser

Personal contact with adviser and being able to trust her/him

February 3, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you value the personal connection with your adviser and the trust you have in them. Thank you for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Easily accessible advice and excellent…

Easily accessible advice and excellent service.

February 3, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found our advice accessible and service excellent. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Rhydian at Schroders

Rhydian, Our financial advisor at Schroders, has looked after us for a number of years, helping us to both save money in tax, and invest wisely at a level we are comfortable with, and I would not hesitate to recommend Schroders to others

January 19, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you've had such a positive experience. It's great to know that your adviser has helped and the adviser's expertise and clear communication have consistently met your needs over the years. Thank you for recommending our services to others.

Schroders Personal Wealth

Rated 5 out of 5 stars

Sound financial advice

Good, sound financial advice and online service.

February 2, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found our financial advice and online service helpful. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

The SPW representative took the time…

The SPW representative took the time and had the patience to move us through the process at our pace.

January 29, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our representative was patient and accommodating as we guided you through the process at a comfortable pace for you. Thank you for the positive feedback.

Schroders Personal Wealth

Rated 4 out of 5 stars

The communications and discussions with…

The communications and discussions with the advisor were considered and tailored to my specific requirements. The graphics supporting his conclusions were clear and showed what was needed to achieve my financial objectives.

January 29, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the advice was tailored to your needs. It's great to know that the visuals helped clarify the path toward your financial goals. Thank you for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent experience.

The help and support I have received as someone with little knowledge or experience of investing has been exceptional nothing is too much trouble and because of that I feel much more confident and don’t worry so much about risk . I wouldn’t hesitate to recommend SPW .

January 15, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our support has helped you gain confidence in investing. It's great to know our team could make a difference by providing comprehensive assistance. Thank you for recommending us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Reliable

Reliable. Very trustworthy.

January 14, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your review. We're so pleased to hear you've had a positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Face to face with the advisor makes it…

Face to face with the advisor makes it a human experience in this increasingly digital world.

January 13, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're glad you enjoyed the human connection in our service. It means a lot to us that you value this aspect in today's digital landscape. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

A very satisfying meeting

Positive meeting with my personal advisor who could answer my questions and give sound advice.

January 14, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that your meeting with your adviser was helpful, and that they were able to provide you with sound advice and answer your questions. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent advice

As always I received excellent advice fro my financial adviser at SPW. Advice that is tailored to my specific needs and I have benefitted particularly well over the last ten years.

January 13, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that the advice provided has been beneficial and tailored to your needs. Thank you for sharing your positive experience over the last ten years.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good service and support

Great advisor, explained the pros and cons of the investment. Although I’ve only been with them a year and initially my Investment lost money (thanks Mr Trump and your tariffs), it gained them all back plus much more. I was already aware of the possibility of this being as the investments are linked with the stock markets. However they keep in touch with you and are happy to answer any questions you may have. At my yearly review it was clear that my initial reason for using SPW was still in track to perform for me as I needed it to.

January 13, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your feedback and are happy to hear that your investments are performing as expected. We're glad your adviser explained the investment's pros and cons and addressed your questions. Thank you for the positive feedback.

Schroders Personal Wealth

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