Lloyd & Whyte Community Broking Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, attention to detail, and personalized approach. Reviewers are particularly impressed with the outstanding customer service, noting that the team goes above and beyond to assist them and clarify information. Some people also felt that the staff provided confidence and a human touch, which was especially valued compared to impersonal online alternatives. The company is also noted for its ability to sort out complex situations and find suitable solutions, even when previous insurers could not.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their efficiency, attentiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendly, efficient,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising agents for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

Adam is amazing! He explained everything in a way I understand like nobody else had ever been able to before taking the stress out of organising private medical insurance for me and my family. The p... See more

Rated 5 out of 5 stars

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often... See more


Company details

  1. Insurance Broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Real people!

It is such a pleasant change to call and to speak to a real person who knows who you are straight away. A professional and efficient service which also saved us money.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service

Neena was absolutely amazing, great customer service, very professional and couldn’t do enough to help me - nothing was too much trouble a real asset to Lloyd & Whyte.

August 1, 2024
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Rated 5 out of 5 stars

Recommended off a car club

After being given the number off a outcasts custom and hotrods car club. These came in very competitive in the price and all communication through Teresa has been clear and concise with any questions or queries quickly answered or followed up.

July 17, 2024
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Rated 5 out of 5 stars

Friendly and helpful service.

A great company to deal with, really helpful and friendly service from Steve, and very pleased with the insurance policy and price. They were recommended to me, and I am pleased they were. Many thanks.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

We had a very stressful situation when…

We had a very stressful situation when my son took ill and we had to claim, which Linda the Senior Claims Advisor for Davies Craddock navigated perfectly and made the whole claim process stress free and her communication and professionalism was excellent. Great company and great to deal with.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Best about!!!

Best about. Been with for years. Once you use these you will use no other! All staff are on they’re A Game! Especially Lisa!

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Very quick to respond, friendly and knowledgeable! I needed quite specialist insurance and they were the only company that were able to find the right insurance for me. Very professional service from both Ian and Jo.

June 11, 2024
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Rated 5 out of 5 stars

excellent

after a claim Linda howells help me immensely. communication was second to none, kept me informed and up to date with every detail. no hesitation to use Linda again and would recommend to anyone.very friendly, professional and polite on every occasion, went above and beyond. regards - D.A Garrett

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

If I could give more than 5 stars I would, we have used this company for the last couple of years fantastic service every time.
Ryan has provided us with an excellent service over seeing every detail needed for our business, making himself available even when on holiday to answer my queries, very
professional and efficient service, thank you Ryan

June 14, 2024
Unprompted review

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