The team provided a brilliant service for my house move, despite really poor weather on the day. They were friendly and communicated clearly their approach at all stages. They took great care with eve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Adam dealt with the initial booking, pricing and kept in touch leading up to removal date. Ben and Gavin arrived on time, introduced themselves and took great care of my belongings. A stress fre... See more
An excellent company to have asked to help with our move. Great communications from the start from quotation through to the day of moving. A professional crew turned up they couldn't have bee... See more
Company replied
Friendly, polite, efficient and caring service. Moving is stressful, but this is my third time using Loads4Less because it's less stressful. The WhatsApp is really useful. Thanks to all, very muc... See more
Company details
Written by the company
Home Removals Norwich and Cambridge. We also offer Professional storage, packaging, cleaning and clearance services We work throughout the UK, call us on 01603 661180
Contact info
1 Broadsman Close, NR1 1WY, Norwich, United Kingdom
- 01603 661180
- office@loads4less.co.uk
- loads4less.co.uk
4.6
Excellent
67 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spot on
Spot on , on time, followed all instructions, no stress service . Will definitely recommend.
January 28, 2026
Unprompted review
Reply from Loads4Less
Thank you for the feedback.
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Adam in the office and the guys on the…
Adam in the office and the guys on the job on the day made the whole move so much smoother - thank you
January 15, 2026
Unprompted review
Reply from Loads4Less
Thank you for your kind review.
We’re really glad to hear that Adam and the team were able to make your move run smoothly on the day. I’ll be sure to pass your thanks on to everyone involved, they’ll really appreciate it.
Thanks again for choosing us and for taking the time to leave your feedback.
Reply from Loads4Less
Thank you for the review, David
Great service and communication
The team provided a brilliant service for my house move, despite really poor weather on the day. They were friendly and communicated clearly their approach at all stages. They took great care with everything, and completed the job almost exactly on the estimated timeframe. Would definitely use again.
January 3, 2026
Unprompted review
Reply from Loads4Less
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the service, especially with the weather working against us on the day. It’s great to know the team kept you informed throughout, took good care of everything and kept things running close to the planned timeframe.
We really appreciate the feedback and your recommendation. It was a pleasure to help with your move and we’d be more than happy to assist again in the future.
Well organised, efficient service and quick resolution of a problem
Loads4less did house and garden clearance for us . They and another company were recommended by our estate agent. Their quote was higher but Adam explained how they dealt ethically with materials. He communicated with us every step of the process. All the staff we met were very helpful and pleasant to deal with, they were very hard working and the process was very organised.
Unfortunately I was not present when they finished and some items were not taken from the garden and the carpets were not vacuumed as promised.
When informed Adam apologised and arranged for a man to come and rectify these points which has now been done.
I am very impressed with the pleasant and efficient way our problem was managed.
Thank you Adam .
December 2, 2025
Unprompted review
Reply from Loads4Less
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased you were happy with how organised the clearance was and with the way we kept you updated throughout. We also appreciate you flagging the items that were missed and the carpets not being vacuumed as promised, we’re sorry that happened, but we’re glad Adam was able to put it right quickly.
Thanks again for your kind words about the team and the way the issue was handled. We’ll be sure to pass this feedback on to Adam and the crew.
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The loads4less team were absolutely…
The loads4less team were absolutely brilliant. Went above and beyond, they were delayed getting to me due to a previous job and my move was their last job on a Friday afternoon, this made no difference to them and the guys continued to work incredibly hard into Friday evening to get my move completed with ease. Great service by a great team, would highly recommend
December 12, 2025
Unprompted review
Reply from Loads4Less
Thank you so much for your fantastic review.
We’re really pleased to hear that the team went above and beyond for you and kept such a positive attitude, even with the delay and it being the last job on a Friday. It’s great to know they worked so hard to make sure your move was completed smoothly and with ease.
Thank you for your recommendation — it means a lot to the whole Loads4less team.
Professional,quick service ,friendly…
Professional,quick service ,friendly dedicated removal team
December 5, 2025
Unprompted review
Reply from Loads4Less
Hi Howard.
Thank you so much for the great review! We’re really glad to hear you found our service professional, quick, and friendly. The team will be pleased to know their hard work is appreciated. If you ever need us again, we’re always here to help!
I approached loads4less for moving home…
I approached loads4less for moving home furniture from storage when I moved to a new home.
Very simple process for quote and then to book.
Shane and Wayne met me at the Location and were great. Friendly, really helpful and worked so hard to move all the furniture to my new home.
Careful to not damage anything and they put down covers to protect my carpets.
Huge thanks, great work.
Would highly recommend.
November 27, 2025
Unprompted review
Reply from Loads4Less
Hi Steven.
Thank you so much for taking the time to leave this review.
I’m really pleased to hear the whole process was simple for you and that Shane and Wayne looked after you so well on the day. They always work hard and it’s great to know they were friendly, helpful and took good care of your furniture and carpets.
Really appreciate your kind words and recommendation.
Thanks again.
Adam Soall
Large Office Move
I was looking for an office move for my company and approached about 3 different companies to quote. I received 3 quotes back and L4L was the most competitive. They came to visit my premises to discuss my needs and my concerns and confirmed everything to me prior removal. We had 2 large lorries arrive early on the day of collection and the 3 guys were amazing. They were careful with all our items and were pleasant to deal with. Everything was packed with care , attention and arrived safety the other end. I cannot recommend them enough for there service, there removal team and there price and I would fully recommend them for any job you have.
Thank you for all your help.
November 26, 2025
Unprompted review
Reply from Loads4Less
Hi Julian
Thank you so much for your detailed review – really appreciate you taking the time to write it. I’m glad we were able to offer a competitive quote and that the visit beforehand helped put your mind at ease.
Great to hear the team looked after everything on the day and that the move went smoothly from start to finish. The guys always work hard, so it’s lovely to hear your feedback about how careful and pleasant they were.
Thank you again for the recommendation and for trusting us with your office move. If you ever need anything in the future, we’re always here to help.
Thanks,
Adam Soall – Loads4Less
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Excellent
Guys were really friendly and on it. Got us packed up super quick and the same for the unloading at the other end
November 20, 2025
Unprompted review
Reply from Loads4Less
Hi Laura,
Thanks so much for the review! Really pleased to hear the guys looked after you and got everything packed up and unloaded so quickly. They work hard, so it’s great to hear your feedback.
Really appreciate you taking the time to leave this.
Thanks again,
Adam Soall– Loads4Less
Excellent service
Troy and his team were absolutely amazing! There were complications on the day, but they were patient and professional and reassured us that they would not leave until the job was done. They were with us from 9.00am until 10.00pm. Troy, Steven and Wayne were great, and we would highly recommend.
June 26, 2025
Unprompted review
Reply from Loads4Less
Hi Sarah,
Thank you so much for the lovely review. I’m really glad to hear Troy, Steven and Wayne looked after you so well. It sounded like a long day with a few complications, so I’m pleased they were able to keep things calm, patient and professional throughout. They always make sure the job gets done properly, no matter how long it takes.
Really appreciate your recommendation and you taking the time to share your experience.
Thanks again,
Adam Soall – Loads4Less
Avoid Loads4Less — Terrible Service and No Accountability
I hired Loads4Less for a simple pack-and-deliver job, and it was a complete disaster. The driver packed everything, yet the company later falsely claimed I had packed the items myself, despite written confirmation that packing materials would be provided (emails available). My belongings were stacked with no protection, causing scratches and damage to electronics — which the company dismissively called “standard service.” The driver arrived 45 minutes late, left the items in the lobby, and departed 25 minutes early, leaving one box dangerously overloaded. When I raised these issues, the company refused responsibility and misrepresented facts in their final email. Loads4Less is careless, dishonest, and treats customers with contempt. Avoid this company — do not trust them with your possessions.
October 30, 2025
Unprompted review
Reply from Loads4Less
Hi Samuel.
Thank you for your feedback. We have already reviewed your concerns in detail via email, and our position remains unchanged.
Your booking was completed exactly as per the service you selected and paid for. Our team carried out the collection, loading and delivery as agreed, and at no point was a packing service purchased. The driver’s notes, timings and photographs confirm this, and we have already shared all findings with you directly. We also have your signature on the sign-off sheet confirming the work was completed to your satisfaction at the time of delivery.
As explained, we do not issue full refunds when the service has been delivered correctly, and your request for a full refund is not something we can agree to. Our decision will not be changing.
We have addressed every point raised and provided all supporting information. There is nothing further for us to add.
We wish you all the best going forward.
Adam Soall— Loads4Less
Excellent
Excellent, efficient and friendly service- and extremely flexible.
November 7, 2025
Unprompted review
Reply from Loads4Less
Thank you so much for the review, Anna.
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A very efficient service
October 21, 2025
Unprompted review
Reply from Loads4Less
Catherine,
thank you for the review.
Adam Soall- Loads4Less
Loads4Less have been great throughout…
Loads4Less have been great throughout our recent house move. Due to a problem in the chain It turned out to be very protracted but L4L were very accommodating with our shifting move dates. On moving day the guys were extremely polite and efficient. They wrapped our sofas and mirrors in quilted covers. This is the third time we have used L4L and we have never been disappointed. If we were ever to move again (but we don’t want to!) we would definitely use them again. Big shout out this time to Kate, Matt, Ben, Shane and Stephen. Thank you all.
October 24, 2025
Unprompted review
Reply from Loads4Less
Hi Andrew.
Thank you so much for this lovely review. We really appreciate you coming back to us for the third time — that means a lot. I’m glad we were able to work around the delays in the chain and keep things as stress-free as possible for you.
Great to hear the team looked after everything on the day and that the sofa and mirror covers gave you that extra peace of mind. I’ll make sure Kate, Matt, Ben, Shane and Stephen all get the shout-out — they’ll be pleased to hear your feedback.
Thank you again for your continued trust and support. Hopefully no more moves anytime soon, but if you ever need us, we’ll be here.
Thanks again,
Adam Soall – Loads4Less
Another great experience!
Another great experience, we have used Loads4Less several times and each time they do the job to a high standard. Wayne and Steve were friendly, efficient, communicative and hard working. I wouldn’t hesitate to recommend them to anyone.
October 6, 2025
Unprompted review
Reply from Loads4Less
Hi Alice,
Thank you for taking the time to leave another review — it’s always great to hear from returning customers. Really pleased to know we’ve consistently delivered a high standard for you over the times you’ve used us.
Wayne and Steve will be chuffed with the mention. They always work hard, so it’s lovely to see their efforts recognised.
Thanks again for your recommendation and for choosing us each time.
Best regards,
Adam Soall – Loads4Less
Excellent service with a smile
Thank you so much to Matt and Shane for their hard work, care, kindness and expertise on my move today. They went above and beyond to make sure everything was where I wanted it; no job too big (or small). This is the third or fourth time I’ve used Loads4Less for a house move and I know they will be the first people inefommend to others looking for removals.
September 27, 2025
Unprompted review
Reply from Loads4Less
Hi Amy,
Thank you so much for the lovely review. Really glad to hear Matt and Shane looked after you so well — they always go the extra mile, so it’s great to hear their hard work and care made a difference on your move.
It means a lot that you’ve used us three or four times now, and that we’re the first team you’d recommend to others. We really appreciate your continued trust and support.
Thanks again for taking the time to share your experience.
Adam Soall – Loads4Less
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Troy and Darren were great
Troy and Darren were great. Polite, courteous and friendly. They worked really hard, and moved everything to where I wanted it, taking great care. Highly recommend. Very professional service.
September 23, 2025
Unprompted review
Reply from Loads4Less
Hi Lucy,
Thank you for taking the time to leave this review. Really pleased to hear Troy and Darren looked after you so well — they’re always polite, hardworking and careful, so it’s great to see that reflected in your experience.
We really appreciate the recommendation and your kind words about the service.
Thanks again,
Adam Soall – Loads4Less
Great guys couldn’t do enough for me.
Great guys - couldn’t do enough for me. Would definitely recommend Matt, Wayne and the rest of the Loads 4 Less team.
September 19, 2025
Unprompted review
Reply from Loads4Less
Hi
Thank you for the great review. Really pleased to hear the guys looked after you and did everything they could to help. Matt, Wayne and the rest of the team will be glad to get the mention.
Thanks again for the recommendation — really appreciate it.
Best regards,
Adam Soall – Loads4Less
Reply from Loads4Less
Thank you very much for the review
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