Wow what a marvellous experience. I was in Loaf for at least an hour. Nicole went to great lengths to find me a super sofa that would suit, fit and most particularly make me feel comfortable and fabul... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
My boyfriend and I were looking to buy a sofa, originally wanting the Blockbuster but after Tegan approached us to see if we needed any help, with her help and knowledge, we eventually realised it was... See more
Company replied
We were very impressed with the wide range of furniture on display and the member of staff who assisted us was very helpful and knowledgeable. The choice of colours and fabrics was huge so it was very... See more
Company replied
The person who served us was slightly unprofessional complaining about her lunch break not being long enough. When we ordered our bed she didn’t check my email and she typed it in wrong so that I didn... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Chloe Chloe Chloe and Chloe
Chloe Chloe Chloe and Chloe from your Bristol store
October 8, 2026
Unprompted review
Wow what a marvellous experience
Wow what a marvellous experience. I was in Loaf for at least an hour. Nicole went to great lengths to find me a super sofa that would suit, fit and most particularly make me feel comfortable and fabulous. I have a very small sitting room, the size has to be perfect. Once discovered Chloe helped with refining choices and both of these women were determined to meet my budget. I am so grateful to Nicole and Chloe whowere professional, kind with an in depth knowledge about the sofas and armchairs at Loaf. Thank you so much Ladies.
October 7, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you so much, Mary. We're delighted that Nicole and Chloe could help you find the perfect sofa for your space. Making sure you feel comfortable and confident with your choice is exactly what we're here for. We can't wait for you to enjoy it. Thanks for choosing Loaf.
My boyfriend and I were looking to buy…
My boyfriend and I were looking to buy a sofa, originally wanting the Blockbuster but after Tegan approached us to see if we needed any help, with her help and knowledge, we eventually realised it wasn’t the sofa for us. Tegan asked for measurements and offered a few options of sofas for us to try out. Her colleague Neve/Niamh (I think, she had a slight Welsh accent) recommended the Squishblocks module chaise lounge and it was perfect! She also offers us a drink and brought over our chosen fabric and colour to show us how it would look. Lovely ladies, thank you so much, we are so excited for our new sofa to arrive :)
October 2, 2026
Unprompted review
Reply from Loaf - Bristol
. Thank you for the 5 review, this will mean a lot to Tegan and Neve. I'm glad that they advised you well and that you found the right sofa for your needs. Enjoy it when it arrives. Best regards Julie
Great customer service from the very…
Great customer service from the very helpful Bristol team
October 3, 2026
Reply from Loaf - Bristol
Thank you, that is such great feedback for the Bristol team; they will be delighted to hear this. If you need anything else, please let us know. Best regards, Julie
In store not at all friendly
In store not at all friendly, actually really disappointed but called and enquired about finance and Matthew was SUPERB.
September 27, 2026
Reply from Loaf - Bristol
Hello, I am so sorry to hear that you found the Shack team unhelpful. This is not the level of service that is acceptable, and this will be looked into internally. I am glad to hear Matthew helped you. If you do need any further assistance, please do let us know. Kind regards, Julie
Rosa is very helpful
Rosa is very helpful, good with children. The perfect salesperson.
September 27, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you so much for the kind review. Rosa will be thrilled to hear this. If you do need any further information, please get in touch. We are more than happy to help. Kind regards, Loaf
Rosa was incredibly helpful & I ordered…
Rosa was incredibly helpful & I ordered exactly what I wanted. Very happy!
September 26, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for the review, Rosa will be so glad to hear she helped you and made your shopping experience a positive one. Enjoy your new furniture when it arrives. Best regards, Julie
Enjoyed our visit to the Bristol shack…
Enjoyed our visit to the Bristol shack and came away brimming with good ideas.Staff very considerate and helpful.
September 24, 2026
Reply from Loaf - Bristol
Thank you for the feedback, I am really happy to hear that you enjoyed your visit to the Bristol shack, we really appreciate you taking the time to review us, the team will be delighted to hear this. Best regards, Julie
Nicole was amazing,well…
Nicole was amazing,well Informed,friendly and very helpful. The experience was so much better than usual boring furniture stores,it even smelt nice.
September 23, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for the 5 review, Nicole will be so happy to hear this. I am glad she looked after you so well, and that you found the experience in the Shack a positive one. Best regards, Julie
Knowledgeable staff
Knowledgeable staff, friendly and efficient.
Great range of sofas to choose from.
Loaf staff had time for us.
Thank you.
September 19, 2026
Reply from Loaf - Bristol
Thank you for the 5 review, it is great to hear that you found the staff so helpful, I am glad to hear they looked after you so well. Best regards, Julie
We had a great experience
We had a great experience - that staff we knowledgeable, friendly and helpful. There when we needed them but not pushy at all. Overall a lovely shopping experience. Nicole helped us and was wonderful!
September 12, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that you found our staff knowledgeable, friendly, and helpful. It’s great to know that Nicole made a positive impact during your visit, and that you felt supported without being pressured.
We truly appreciate your kind words. It’s always our aim to provide a lovely shopping experience, and we’re delighted that we achieved this for you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! - Trishna
Great service
I’ve just bought a beautiful and very comfortable sofa and chair from the Bristol store.
Rosa was amazing, so helpful and knowledgeable. She has a great eye for colour combinations. I also want to mention Chloe, the store manager who was also very helpful and reassuring
September 13, 2026
Unprompted review
Reply from Loaf - Bristol
Hello,
Thank you so much for taking the time to leave us such a wonderful review.
We really appreciate you mentioning Rosa and Chloe. Their expertise and warmth are exactly what we're about at Loaf, and it's brilliant to know they helped you find the perfect colour combinations for your home.
We hope you have many relaxing moments with your beautiful new furniture. Do get in touch if there's anything at all we can help with.
Warmest regards,
Fraser
We were very impressed with the wide…
We were very impressed with the wide range of furniture on display and the member of staff who assisted us was very helpful and knowledgeable. The choice of colours and fabrics was huge so it was very straightforward to choose what we wanted. The sofa we chose was probably one of the most comfortable I’ve ever sat on.
September 10, 2026
Reply from Loaf - Bristol
Hi,
Thank you so much for taking the time to leave us this lovely review. We're thrilled you had such a positive experience in the showroom and that our team were able to help you find the perfect sofa.
We really appreciate your kind words and look forward to welcoming you back to Loaf soon.
All the best,
Fraser
We had a very successful visit to Loaf…
We had a very successful visit to Loaf Bristol this morning. The Loafer who guided us through all the options was well informed, knowledgeable and very helpful.
September 8, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for the 5 review. The Bristol team will be really happy to hear that they helped you throughout your visit. Warm regards, Julie
Cribbs Causeway team
The team at your Cribbs Causeway Shack were amazing and gave us the confidence to make the order, without them we would have likely gone elsewhere
September 2, 2026
Reply from Loaf - Bristol
Thank you for the Feedback, the Bristol shack will be happy to hear this. I hope you enjoy your new purchase when it arrives. Best regards Julie
I was really disappointed with my £3700 Sofa from LOAF
I was really disappointed with my recent experience at Loaf. I spent over £3700 on a sofa, which was not as advertised in the Bristol Loaf shack. The back support of the squisharoo sofa is dreadful. I understand that that is the style, but when trying the sofa in person, it had a greater level of support than the one that was delivered to us. The customer service process was lengthy and disconnected, having been outsourced, and ultimately extremely disappointing. We are now paying an upholsterer to right this issue. I have been a loyal loaf customer for years but would no longer trust their customer care process.
July 16, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for taking the time to share your feedback regarding your recent experience with us.
I am truly sorry to hear that the Squisharoo sofa you received did not meet your expectations.
I regret that our customer service process did not provide the support you needed and that you felt it was lengthy and disconnected. We strive to ensure our customers receive the best possible service, and I apologise that we fell short in your case.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. Kind regards Loaf
Excellent service
Excellent service delivered by Nicole at Cribbs Causeway. Very easy.
Haven’t received the goods as yet but if delivery is as good as the service it will be excellent.
September 1, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for your kind review regarding the service you received from Nicole at our Cribbs Causeway Shack. We're delighted to hear that you found the service excellent and easy.
We understand that you are still waiting for your goods to arrive, and I really hope you enjoy them when they arrive.
If you have any further questions or need assistance with anything else, please do not hesitate to reach out. We're here to help!
Lovely store and great products
We have visited Loaf in Bristol a couple of times trying to g to decide on some sofas and dining room furniture.
The shop is great, well laid out with plenty of choice. It’s a very low pressure, relaxing experience which we found very conducive to purchasing.
We were served by Nicole and I would suggest you search her out if you go there as she is fantastic, very helpful, knowledgeable and a really nice lady. She has been trained very well (well done Loaf) and she seems to really enjoy her job and believe in the products - very refreshing change from other stores.
We will definitely be back and definitely be purchasing when the time comes.
Can’t recommend highly enough.
August 21, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for taking the time to share your wonderful experience at our Bristol Shack. We are thrilled to hear that you found the shop well laid out and that the atmosphere was relaxing and conducive to your purchasing decisions.
It’s fantastic to know that Nicole provided you with such excellent service. We will certainly pass on your kind words to her.
We look forward to welcoming you back when you are ready to make your purchase. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Great experience - Cribbs Bristol Store
Rosa helped me to order my dog bed in the Cribbs Causeway store. She was very smiley and helpful! It was promptly delivered to my home - easy peasy!
August 17, 2026
Reply from Loaf - Bristol
Thank you for the review, I'm glad Rosa looked after you so well, I hope your pooch enjoys their new bed. Best regards Julie
Fantastic staff in Bristol store
Fantastic staff in Bristol store. Really friendly and helpful
August 15, 2026
Reply from Loaf - Bristol
Thank you for the great feedback for our Bristol Shack, its so good to hear you had a good shopping experince there. If you do need anything else please let us know, we are more than happy to help. Best regards Julie.
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