Fantastic sales staff, very helpful when asked, but no pressure.

Very knowledgable about products and options, as well as post-sales support

Brilliant store layout with all the options of fabrics and colours on the walls, very easy to visualise the sofa, plus the massive choices of swatches to take home and see how the colour scheme would work in the house

Fantastic store in Bristol - we travelled 1.5 hours to actually sit on the sofas. Rosa who served us was very knowledgeable. Planned on going home to order online, but with their expertise, we ordered in store!

Lady (didn’t get her name) who ran through our order, let us know all about Castelan, fantastic service.

Visited the Bristol showroom a couple of times before ordering. The staff we really knowledgeable and extremely friendly.

The most helpful staff and a lovely shop

Lovely Lady Rosa in the store was excellent.
Not pushy, listened to our questions and helped us make the right decision….. thanks again Rosa very much appreciated.

Yes good thanks. Why are you calling me James Moo though? Full names is James Moores - is there a character limit?

My wife and I visited the Loaf store in Cribbs Causeway to view their selection of sofas and were both impressed with the selection on offer and the assistance afforded us by the staff who were very friendly and helpful but not pushy.
Having returned home to check dimensions we returned to store a week later and whilst my wife confirmed fabric types and colours, I tested our preferred sofa for comfort for over 30 minutes to confirm our choice, it certainly is very comfortable.
We ordered a Bear Hug Sofa, Love Seat and Footstool and found the overall experience very agreeable.
Customer services, who we phoned to confirm a few queries, have responded very pleasantly and patiently which is much appreciated.
We await delivery which will take several weeks and can only assume this will run as smoothly as the ordering stage of our purchase.

Great customer service

Not overly impressed to be honest I spent £4365 in store buying a bed and a sofa. (None of which have arrived yet) The sofa which we ordered well over a month ago to be then told last week you do not have the correct fabric available now due imperfections with it so please choose another fabric which we did. This is fine but the lead time was then reset back to the original lead time circa 6 weeks which is poor so we are basically going to have to wait 3 months in total from when we ordered it to eventually receive a sofa! If I had known I wouldn’t have ordered it.
Ok I understand there are sometimes production issues but this is not good enough, the order / production should be fast tracked out of decency not reset back to the original lead time and it took a month for Loaf to realise the fabric we chose wasn’t good enough to be used,
Hopefully it will all arrive one day!

Rosa provided exceptional service, she was friendly and very knowledgeable.

And we walked away with an even nicer sofa than the one we had in mind.

The service was fantastic, we were made very welcome and plenty of advice was given. We were also given time to think and make our choice

The shop was lovely and organised. Very helpful and friendly staff i went in once before ordering and a second time to order. Both times the staff were very helpful friendly and efficient, all around a great experience!!

We were very impressed with the service that we received from both the Chloe's in the store. Thank you.

Super helpful staff, very happy to help and answer any questions. Nothing was too much trouble. Bought my rug later at home using the online quote they had emailed to me whilst in store.

Can’t wait to welcome my furniture. The staff at Bristol loaf were really helpful

Good service at the Store. We were given time to think and made decisions. However, we were told that we couldn’t pay in instalments which was our choice so we had to use our credit card. Later, they called us to say that we could pay in instalments but too late by then. This could have been handled better. Happy with the purchase though.

I have a number of loaf products and I am extremely happy with them except the love chair sofa, which despite me contacting you a number of times in store and by phone remains unusable due to it being uncomfortable due to cushion sloping forward rather than like all other chairs and sofas backwards. Looks great but impossible to sit on for long without causing backhip pain

Being able to visit a shack to look at the sofas was really helpful. Ordering was easy enough and the delivery was great.

The sofa is better than I’d expected and finishes the room nicely.

We had such a lovely visit to the store in Bristol! The staff couldn’t have been more welcoming and friendly and were quick to assist despite the store being very busy on the last Sunday of the sale. That also meant we were treated to Prosecco and cookies which added even more to an already great experience! All of the ladies were fantastic - thanks to the lovely lady with blonde curls(so sorry I didn’t catch her name!),Rosa, Chloe, Phoebe we purchased a gorgeous velvet cuddlemuffin. Highly recommend 😊

I was welcomed into the store by a lovely, helpful but not pushy sales assistant. She was very knowledgeable, helpful and patient. I was unsure of my fabric colour choice and I was given useful advice and given time to ponder. I was very happy with my experience.