Fast, safe arrival; exactly as advertised.

I did not receive my order for months because of a delivery problem and when I finally did it was broken. Now I have to send it back before waiting to get another delivery. I have no idea how long that will be and the entire process has been horrible. I have another order I have been waiting months for also. I resize the delivery company went out of business but I think they could have expedited my delivery once they hired a new company. I have been a good customer but I am very hesitant to order anything else until this situation is resolved.

Mal communication

All of Loberon products cater to the atmosphere I want to creat at my bed and breakfast in France. The service and packaging has been great. No breakage. This is my go-to for all decorating touches and much of my furniture.

The service on receiving large products is the worse I have ever experienced. I've waited 3 months for a product, they said it was on the way and then said it was not able to be delivered. There was no updates and the latest communication is that I returned the product. And two day prior they said it was coming. I have ordered a number of small items and they got delivered. I would never recommend buying for this company.

I had to wait a couple of months but now I have my beautiful chairs door Loberon, het zijn prachtige spullen

Loberon,
Numéro client : 3249109
Numéro de commande : BDE-10131750

I really am at the end of my tether with Loberon. Appalling customer service, very poor communication and zero empathy with the customer. You are a disgrace to the French retail industry and a company I will never use again. The two hanging rails I ordered on 24/4 are still not with me! I am totally confused as to why this has been such a drama. Originally you had delivery problems. Then you reimbursed me and recalled the products! Then you reissued a bill for the two rails you were resending. I got a message from the delivery company telling me my ‘commande est arrivée incomplete’ so they cancelled the delivery! What the hell is going on. Loberon I do NOT want your products and if they ever arrive I will NOT pay for them so just cancel my order ( is there one?)

Order made on 3rd May whilst staying at our holiday house in France. Despite numerous promises the order was not delivered by 28th May when we left. Tried 3 times to cancel the order. Once home in UK receive a notification that order will be delivered on 3rd June.
Well no one will be at our house. Then told handed to someone at our house. Lies, because no one is at our house. So unless it is still on our doorstep when we return in July, it is lost.

Mise à jour juillet/août 2026:

Desserte de cuisine Tresienne a été commandé début/mi-avril ; finalement arrivé à la mi-juin. (Pendant ce temps, la communication concernant les mises à jour de livraison était presque inexistante de la part de Loberon.) La partie inférieure/bois est arrivée intacte. Le dessus en marbre est arrivé cassé en deux ; donc, inutile. J'ai demandé un remplacement de dessus en marbre à Loberon. Ils n'ont pas remplacé le dessus en marbre et m'ont suggéré de retourner la pièce entière. Ce n'était pas acceptable car j'avais rénové ma cuisine pour accueillir cet article spécifique. Après de nombreuses communications avec le service client sur une période de quelques semaines, Loberon et moi-même avons convenu d'un remboursement acceptable pour une partie du prix d'achat total.

Update July/August 2026:
Desserte de cuisine Tresienne was ordered early/mid April; finally arrived mid June. (During this time communication regarding delivery updates was almost non-existent from Loberon.) Bottom/wood portion arrived intact. The marble top arrived broken in half; so, useless. I requested a marble top replacement from Loberon. They would not replace the marble top and suggested I return the entire piece. This was not acceptable as I had renovated my kitchen to accommodate this specific item. After numerous communications with customer service over a period of weeks, Loberon and myself agreed upon an acceptable refund for a portion of the total purchase price.

Loberon took our money the first week of April and never delivered the item. They owe us more than €1,580 and will not even respond to an email sent to their after-sales service email address, press email or "contact us" form on the website. We really want the item to be bought, but with customer service like this, I highly recommend that all customers look for products elsewhere. Loberon has taken our money in the first week of April and never delivered the item. They owe us over €1,580 and will not even return an email sent to their service department email, their press email or their "contact us" form on the website. We really want the object purchased but with customer service like this I would highly recommend all customers look elsewhere for products.

I have ordered a garden lounge set May 3rd, fully paid and the delivery was to be made in 2 - 3 weeks. Since then, no news at all! No estimated delivery time, nothing. I sent 3 emails already, only received an answer to the first, saying my goods would arrive sometime June, no specifications, no tracking, nothing. I called the helpdesk, they would get back to me, nothing.... sent another email, called again ... the helpdesk is not even picking up again. Very disappointed, worried and getting upset with the lack of responsiveness!

We ordered two side tables and are very pleased with the quality of the furniture. The products were extremely well packaged, every area was well protected with robust, good quality packing material. We were updated on progress of delivery and the items arrived ahead of the timeframe. Very pleased and will definitely use the company again.

After finding the perfect ceiling light on Loberon, and bookmarking about 50 other things, I finally placed an order on 11th May. It stated on the website that the delivery would be in 5 or 7 days which was perfect for the visit from the electrician.

I received a despatch note on 13th May but noticed that the main item I ordered, the light was not mentioned on the despatch note. I immediately sent an email (I am not confident enough in my French to call the service number). I did not receive anything, and when the parcel arrived on the 19th, sure enough, no sign of the light (the main reason I ordered).

Again I sent an email as by now, the date of the electrician arriving was missed.

Still no response.

Then on the 20th May I receive a response to my ORIGINAL delivery email, apologising that the light was out of stock and would not be arriving until the end of May.

I had not been informed of this in the despatch note, in the order delivery note and none of my subsequent emails had been answered, despite the autoreply 'we have received your message etc.) being returned.

Yesterday I went to look at the light again and it now shows in stock again and yet I have had no response or notification that the light has been sent.

The money for this expensive light has been taken on 11th May. I have still not had the item I ordered. Yes, the other items received are nice, but I would not have ordered them on their own, only because I was ordering the light. To return the items would be inconvenient and the whole process looks difficult.

I am so disappointed when taking a chance on a new (for me) company with some lovely unusual products, a great brand look and website, and yet the customer service is atrocious. As a business owner myself, I find it particularly disappointing.

Looking at the other reviews I am not alone and it really does seem to be pot luck whether you will get what you ordered, or ever find out what happened!

I’ve bought lots of things from Loberon over the last 10 months and although delivery can be a little delayed everything has arrived well. However, I placed a quite large order over €2000 for two sofas and an outside bistro table and chairs at the beginning of April - nothing has arrived. I’ve received an email to say that there are logistic problems with Relais Colis after lots of chasing emails but absolutely no idea where my order is or if it’s going to arrive. I’ve had no satisfactory response from customer service which is very disappointing. I’m still no nearer to knowing if or when my items might arrive!
I’ve asked for a refund, but again no response- Very disappointed!

On 15.04, I ordered two products. One of them was shipped and arrived without any issues. The second product has not been shipped. Responses to emails are delayed (I constantly have to remind them about myself), and even then, no information is provided about whether or when my product will be sent. The full order has already been paid for via PayPal. Very disappointing.

I bought several furniture items from Loberon. In general, the quality was good, except for one cupboard where the doors don't open and close properly.
What bothered me most was the poor service and documentation.
Delivery: We were assured by customer service that the delivery company would carry the items to the entrance to the house. However, the delivery van came with only one person who simply dumped the items on the road next to our property.
Also, we ordered multiple items, which all came separately (with several delivery companies), but neither the delivery companies nor Loberon could tell us which item was concerned when we received a delivery notice. Delivery numbers from Loberon didn't match with numbers provided by the delivery companies, and it was impossible to reconcile what was outstanding and when it would come.
Finally, the website isn't great. Instead of receiving invoices as PDF via email, you have to download them from the website. However, this function doesn't work. Customer service couldn't fix that and in the end send us PDF files.
Overall not a great experience.

Loberon has an enchanting range of home and garden products. They respond promptly to any queries and your order arrives beautifully packaged in eco-responsible material. The articles I've bought are exactly as pictured in their catalogue or online. I've been delighted with my purchases.

Happy with the items - they really look like on the photos and the quality is very good.

Return buyer.Always quality goods delivered quickly and well wrapped.