Lobosjewelry Reviews 

i am very happy with the goods👌

very good customer service, they are very helpful and the people you talk to are always super friendly.
the products are also in really good condition and quality.

Shipping was fast and Save no scratches on the box or the jewelery, very Good quality and just a 10/10

Amazing jewelry! I am more than happy with it. The quality is excellent, and it looks even better in person. The packaging was great, and the whole shopping experience was smooth. I will definitely be buying from them again!

Update: we have received an email from the owner and he has sent a new pair to fix the issue.

On 25/06/2025, I bought a beautiful pair of earrings from Lobos Jewelry. At first, I was really happy with them. great look and quality (or so I thought).

Then on 09/09/2025, while simply putting on a shirt, one of the earrings snapped in half.
To be clear: it did not get caught on anything and it did not break from falling. The back piece was still in my ear, while the front fell, meaning it was already broken before it even hit the ground. That’s not misuse. That’s a manufacturing defect.

Since Lobos Jewelry advertises a “lifetime guarantee” covering any damage, fading, or malfunction under normal wear, I reached out right away.

On 10/09/2025, I received a reply saying the guarantee did not apply because they considered this “accidental breakage.”
Seriously? Changing a shirt, without the earring snagging, counts as “accidental damage”? That’s absurd. It would only be “accidental” if it had fallen and broken after impact.

They offered me nothing but a 20% discount on my next order, as a “gesture of goodwill.”
No replacement, no accountability.

I immediately replied, explaining this was clearly a case of normal wear and a manufacturing error, not user fault.

On 18/09/2025, after still hearing nothing, I sent a follow-up email asking for an update.
And guess what? Still no reply. Silence.

I really Like the quality of the product and the quality of the packaging! Your Community Service is also Great in my Opinion! The shipping time is alright.
Please please please make some new pendants i wanns buy some Off of you so Bad!!

It has been 1month since i ordered a Tennis bracelet and i still havent recieved it

received it today, undamaged, great customer service, i love it, thank you so much, definitely will buy again in the future🤍

Dont order here i orderd a tennis chain necklace althoug it looks great. I order the 51 cm came with a broken lock and is only 49,5 cm the owner does not want to provide a solution

Great service and very quick delivery
Good quality as well valid brand fr

Great feeling and just looks great

Amazing quality and product came within 3 days

My son bought his first piece of jewelry at Lobos. He bought a very nice good quality zilver ring. It turned out the ring was a size to big so i contacted Lobos. The customer service was very nice. I could return the ring and theybsend me a size smaller. I did not need to buy the ring in a size smaller and wait for a refund. This made it very easy. The customer service was super friendly and helpful. They kept contact with me the whole time and gave me a track and trace so i could follow the return. I received the ring in a size smaller as promised. The ring is beautiful and we are very happy. I recommend Lobos to everyone because they got good quality jewelry and a very nice and helpful customer service. Kind regards, Wesley.

I ordered a bracelet and necklace at the end of July this year. My son was very happy with it and the free gift. Unfortunately, the bracelet stopped closing after a few weeks. I sent an email with photos and a video to prove the bracelet was no longer closing. We received a new bracelet! I'm very happy with this service! They do what the preach. Very happy with the products and service and would def order more products in the near future. The products are made from a good material and the stones are very shiny.

good Service

The company has a 14 day return policy beginning from the date of delivery, not from the date of delivery
1. The item was posted from the Netherlands, and at no stage in email communications or on their website did the company state that the 14 day return period would begin from the date of posting. International delivery can take up to two weeks, significantly reducing or even eliminating the return window, this was not disclosed.
2. The returns policy states that return postage is the customer’s responsibility, but does not specify that returns must be sent back to the Netherlands. The cost to return the item is approximately half the original purchase price, which was never made clear prior to purchase in the returns policy on their website.
3. While customer service responded promptly to emails, there was no genuine concern for customer satisfaction. The attitude was dismissive and unhelpful.
4. The product quality was extremely poor. It was made from thin, flimsy material, much smaller than the images online suggested, and was extremely poor workmanship. It does not represent the advertised quality and is not worth the cost. Do not buy this rubbish!
5. The company offered store credit towards another purchase, requiring me to spend more money. I declined, as I was dissatisfied with the original item and had no interest in receiving another low-quality product.
Misleading product presentation, lack of transparency in the returns process, and poor quality goods make this a highly disappointing shopping experience. I would not recommend purchasing from this company.

This is a really good bracelet and the support is very nice !!!

Great Chains und Accesoires. The Support is the nicest ive ever had. The Quality was also amazing. Deliverytime to Germany is really good, thai using express DHL. Just buy one Thing there and you will see. Love the brand