Locauto Group - Bergamo Aeroporto Reviews 

Experience was all good. Car was in order, and leaving it off was also smooth.

Everything went very well, except that the lady at the counter at Bergamo airport didn't explain to us that we had to take the bus that would take us to the parking lot and details like that which confused us a bit and made things complicated.

The actual rental was good it’s the email & €470 charge after I returned the car for a scratch that was already there. The customer service is appalling I contacted the office I rented from who said send the pictures which I did only for them to email me back saying they can’t do anything. I am really disappointed with the after C service.

Fast car delivery and return process, good condition of the car.

Very efficient and polite staff
No delays
Great car rentalà

nice people, Clean car, services great

The car pick-up was quick and even though my flight got delayed there were no problems. The car had some roof damage that was not disclosed in the contract but I made a video of it on pick-up and when dropping off the guy handling it was perfect, he asked for the proof, took a picture of it and that was that.

My experience with Locauto at Bergamo Airport was extremely disappointing.

When I returned the vehicle, a Locauto employee was present. I specifically asked her to inspect the car together with me and accept the vehicle in my presence. She refused quite rudely, claiming that her working hours had not yet started.

What made the situation particularly concerning was that at exactly the same time she was already inspecting another returned vehicle whose customers were no longer present. Despite my explicit request, she would not inspect my car while I was still there.

After I left, Locauto subsequently claimed that the vehicle had new scratches and demanded €400 (€330 for alleged damage plus a €70 administration fee).

The problem was that these scratches were already present when I collected the car.

Fortunately, I had taken my own photographs at the time of collection. When Locauto continued to pursue the claim, I sent them the original photographs taken when I picked up the vehicle, which clearly documented its condition.

After reviewing my evidence, Locauto finally confirmed in writing that they were closing the case without any charges.

I appreciate that Customer Care ultimately corrected the situation, but this should never have happened in the first place. A customer who specifically asks for the vehicle to be inspected in their presence should not be refused, only to receive a damage claim afterwards for pre-existing marks.

My advice to anyone renting from this location: take detailed photos and videos of every part of the vehicle when collecting it and again when returning it, and keep the original files with their timestamps. In my case, those photographs were the reason an unjustified €400 claim was eventually cancelled.

Everything went well! I recommend it

Me querían Robar por todos los lados
Hago un seguro de 300 euros para llegar a entregar el coche y k me digan n me van a descontar dinero de mi tarjeta por no tener el depósito lleno cuando mi nunca se me avisó de dejarlo lleno .no sé k os puede costar terminar de llenarlo k no estaba en reserva .

They were trying to rip me off at every turn. I paid €300 for insurance so that I could return the car, only to be told that they were going to charge my card because the fuel tank wasn’t full. I was never informed that I had to return the car with a full tank. I don’t know how much it could possibly cost you to fill it up, especially since the tank wasn’t even on reserve.

We had a great experience with Locauto at Bergamo Airport. The pick-up process was very easy and quick, and having full insurance included in our rental gave us peace of mind throughout our trip.

Initially, we rented the car for just a few days, but after seeing how smooth and reliable the whole process was, we decided to extend our rental to almost a month.

The staff were also extremely helpful, friendly, and welcoming. They even spoke a few sentences in Turkish with us, which was such a lovely gesture and really made us smile! 😊

Returning the car was just as easy — everything was completed within minutes, without any problems or unexpected issues.

We were very satisfied with the whole experience and would definitely recommend Locauto to others! Hüseyin Erkan- Ayten Erkan-Şerife Özlem Genç

Two cars were rented with one main driver using booking.com When I arrived to Bergamo I was told that I can get only one car. It was terrible for me traveling with five other person. It took some time to find the solution but at first It did not look well. Finally I had to pay additional money for second driver( 70 Euro) and pay deposit 0.01 Euro for every car from different credit card.

Staff was great
Very welcoming and complying with our needs
100% recommend

Great service

Generally the rental was good, staff and service were good and car was good. Disappointed that we were charged an extra €56 for additional driver even though we listed it on the booking before going.

Everything was fast! In less than 45 minutes I was driving the car!
The lady who was in the desk of the company was very helpful, friendly and polite!!!

Very poor service and customer experience. Four months after renting a car, I'm still receiving questionable charges and invoices. If you don't want to deal with unpredictable communication and unexpected extra costs, I'd definitely recommend staying away from this company.

quick pick-up of the car. extremely friendly staff, we didn't waste time with many formalities. The pick-up was quick. handing over the key in the key box. I will definitely use Locauto services again.