Originally booking a car through Rent25Hr who cancelled our booking while we were stuck on a plane which was delayed unable to tell them and keeping our deposit leaving us strandard. Enterprise were a... See more
Company replied

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Originally booking a car through Rent25Hr who cancelled our booking while we were stuck on a plane which was delayed unable to tell them and keeping our deposit leaving us strandard. Enterprise were a... See more
Company replied
The staff were very pleasant on our arrival to collect the car and the guy was genuinely interested in hearing about my son's wedding in Malcesine, Lake Garda and was so happy for us. Service - W... See more
Company replied
Perfect experience. The price was a bit more expensive than expected, but it was worth it considering i picked up the car on the spot without prior reservation. I have full insurance coverage with no... See more
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Everything was great and the representative in Bergamo was nice and professional. We ran into one problem: I am a USA driver and I just renewed my license in April. The rental agent said he had to see... See more
Company replied
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy

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Generally the rental was good, staff and service were good and car was good. Disappointed that we were charged an extra €56 for additional driver even though we listed it on the booking before going.
Everything was fast! In less than 45 minutes I was driving the car!
The lady who was in the desk of the company was very helpful, friendly and polite!!!

Reply from Locauto Group - Bergamo Aeroporto
Very poor service and customer experience. Four months after renting a car, I'm still receiving questionable charges and invoices. If you don't want to deal with unpredictable communication and unexpected extra costs, I'd definitely recommend staying away from this company.
quick pick-up of the car. extremely friendly staff, we didn't waste time with many formalities. The pick-up was quick. handing over the key in the key box. I will definitely use Locauto services again.

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
It was really good and the car has consummed extraordinary, the air was wow so, see u next time

Reply from Locauto Group - Bergamo Aeroporto
The staff of the airport was very helpful, they give us the chance of choosing the car. The documentation process very easy and no security deposit needed.

Reply from Locauto Group - Bergamo Aeroporto
I ordered car with automatic transmission (through booking/carrental), because 5 months ago I broke my left leg (2 broken bones), had surgery and was not sure that I will be able to drive car with manual gearbox. But when I came to your booth received info that I will get car with manual gearbox... And women said that you dont take care what your partners sell. How to understand that??? Why you did not declined order from carrentals for automatic gearbox if you did not had such car? You work like scammers. The car was ok, almost. Screen wash was empty, in mornings I had to wash front window with water.

Reply from Locauto Group - Bergamo Aeroporto
i had made a booking in may through the Locauto website (not paid on the spot) but then found a better price through a broker so i made a second booking that i did paid for . i tried to cancel the first booking but that was not possible unless i called their call center .
when i arrived at the counter the lady gave me the car for the first booking and took the money a second time. when i observed the mistake i said to them its fine, i am ok with that but for them to refund the booking makde through the broker as its still with locauto, same duration, same airport. they said i must contact the broker , which is nonsense as tboth bookings are with them. Basically they took the money twice and did not care. last time i book with them.

Reply from Locauto Group - Bergamo Aeroporto
Originally booking a car through Rent25Hr who cancelled our booking while we were stuck on a plane which was delayed unable to tell them and keeping our deposit leaving us strandard. Enterprise were able to to provide us with a car and continue to proceed with our holiday. Fantastic service from all the staff thank you

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
Everything went well. Check in and check return.
Only the maintenance needs improvement, no water for the windows, warning tyre pressure (to high) and the cleaning of the car.

Reply from Locauto Group - Bergamo Aeroporto
Everything was great and the representative in Bergamo was nice and professional. We ran into one problem: I am a USA driver and I just renewed my license in April. The rental agent said he had to see a copy of my previous license which of course I had not with me?. It seems strange that no American can rent a car with Locauto if they have renewed their license in the same year they want to rent the car? It caused some unnecessary headache at pickup. Otherwise, everything was great; good car and easy drop off at VCE airport Thank you!

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
They made me pay for insurance again even though I had already paid for it through booking.com.
The oil level in the car was low, which is why the service light came on. I had to visit a service center to have the oil topped up at my expense.

Reply from Locauto Group - Bergamo Aeroporto
Good experience overall, did not get the car I wanted but a good replacement. Good service staff reasonable friendly.

Reply from Locauto Group - Bergamo Aeroporto
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