Originally booking a car through Rent25Hr who cancelled our booking while we were stuck on a plane which was delayed unable to tell them and keeping our deposit leaving us strandard. Enterprise were a... See more
Company replied
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See what reviewers are saying
The staff were very pleasant on our arrival to collect the car and the guy was genuinely interested in hearing about my son's wedding in Malcesine, Lake Garda and was so happy for us. Service - W... See more
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Perfect experience. The price was a bit more expensive than expected, but it was worth it considering i picked up the car on the spot without prior reservation. I have full insurance coverage with no... See more
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Everything was great and the representative in Bergamo was nice and professional. We ran into one problem: I am a USA driver and I just renewed my license in April. The rental agent said he had to see... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8K reviews
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Good
Generally the rental was good, staff and service were good and car was good. Disappointed that we were charged an extra €56 for additional driver even though we listed it on the booking before going.
August 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything was fast
Everything was fast! In less than 45 minutes I was driving the car!
The lady who was in the desk of the company was very helpful, friendly and polite!!!
August 3, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Very poor service and customer…
Very poor service and customer experience. Four months after renting a car, I'm still receiving questionable charges and invoices. If you don't want to deal with unpredictable communication and unexpected extra costs, I'd definitely recommend staying away from this company.
March 26, 2026
Great contact
August 4, 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
quick pick-up of the car
quick pick-up of the car. extremely friendly staff, we didn't waste time with many formalities. The pick-up was quick. handing over the key in the key box. I will definitely use Locauto services again.
August 11, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Bergamo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
It was really good and the car has…
It was really good and the car has consummed extraordinary, the air was wow so, see u next time
August 10, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Easy, good attention and reliable.
The staff of the airport was very helpful, they give us the chance of choosing the car. The documentation process very easy and no security deposit needed.
August 10, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Fast and easy
August 6, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
I ordered car with automatic…
I ordered car with automatic transmission (through booking/carrental), because 5 months ago I broke my left leg (2 broken bones), had surgery and was not sure that I will be able to drive car with manual gearbox. But when I came to your booth received info that I will get car with manual gearbox... And women said that you dont take care what your partners sell. How to understand that??? Why you did not declined order from carrentals for automatic gearbox if you did not had such car? You work like scammers. The car was ok, almost. Screen wash was empty, in mornings I had to wash front window with water.
August 9, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Gediminas,thank you for sharing your feedback.
We are really sorry that the experience did not meet your expectations.
This situation does not reflect our stardards, please do not hesitate to get in touch with our Customer service by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to welcome you back in the future for a better experience.
Elisa
Locauto does not care for its customers
i had made a booking in may through the Locauto website (not paid on the spot) but then found a better price through a broker so i made a second booking that i did paid for . i tried to cancel the first booking but that was not possible unless i called their call center .
when i arrived at the counter the lady gave me the car for the first booking and took the money a second time. when i observed the mistake i said to them its fine, i am ok with that but for them to refund the booking makde through the broker as its still with locauto, same duration, same airport. they said i must contact the broker , which is nonsense as tboth bookings are with them. Basically they took the money twice and did not care. last time i book with them.
August 9, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Radu,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration caused by this situation during your pick-up.
To avoid duplicate bookings and confusion at the counter, we always ask our customers to present their specific booking voucher or reservation number upon arrival.
Regarding the payment made through the broker: our counter staff cannot directly alter, cancel, or refund bookings made through third-party platforms. When a prepaid booking is made via a broker, the financial transaction takes place between you and the broker, not directly with us as the supplier. For this reason, the refund request must be processed directly by contacting the broker's customer support team.
We truly regret the stress this situation caused you, and we hope to have the opportunity to welcome you back in the future for a much smoother and seamless experience.
Elisa
Amazing service
Originally booking a car through Rent25Hr who cancelled our booking while we were stuck on a plane which was delayed unable to tell them and keeping our deposit leaving us strandard. Enterprise were able to to provide us with a car and continue to proceed with our holiday. Fantastic service from all the staff thank you
August 9, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
everything was excellent
August 2, 2026
Reply from Locauto Group - Bergamo Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Bergamo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Everything went well
Everything went well. Check in and check return.
Only the maintenance needs improvement, no water for the windows, warning tyre pressure (to high) and the cleaning of the car.
July 31, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Bijl,thnak you for sharing your experience.
We are glad that you enjoyed our service.
At the same time, we are sorry for the car conditions that do not reflect our standards.
Rest assured that we will share your feedback with our local team to improve our vehicle inspections procedures.
We hope to welcome you back in the future for a much better experience.
Elisa
Good experience except for strange USA license rule?
Everything was great and the representative in Bergamo was nice and professional. We ran into one problem: I am a USA driver and I just renewed my license in April. The rental agent said he had to see a copy of my previous license which of course I had not with me?. It seems strange that no American can rent a car with Locauto if they have renewed their license in the same year they want to rent the car? It caused some unnecessary headache at pickup. Otherwise, everything was great; good car and easy drop off at VCE airport Thank you!
August 8, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Maria Elizabeth,thank you for sharing your feedback with us! We are thrilled to hear that you had a great experience overall, received professional service from our Bergamo team, and enjoyed a smooth drop-off at Venice Airport.
Regarding your concern about your driver's license: under Italian rental regulations and our company policy, drivers must have held a valid driver's license for at least one full year to rent a vehicle under standard conditions. If a license has held for less than a year, a dedicated Young/Novice Driver fee applies.
We apologize for the hassle this caused during your pick-up, but please be assured our agent was following protocol to ensure your booking was processed correctly.
Thank you again for choosing Locauto, and we look forward to welcoming you back on your next trip to Italy!
Chiara
Reply from Locauto Group - Bergamo Aeroporto
Thank you for sharing your experience.
We are glad that you enjoyed our service and we hope to welcome you back for a 5-star experience in the future.
Elisa
They made me pay for insurance again…
They made me pay for insurance again even though I had already paid for it through booking.com.
The oil level in the car was low, which is why the service light came on. I had to visit a service center to have the oil topped up at my expense.
August 1, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Pavel,thank you for taking the time to write this review.
We sincerely apologize for the inconvenience you experienced during your rental and appreciate the opportunity to clarify these matters.
Regarding the coverage purchased through a third-party broker, please note that this is a separate agreement between you and the broker. Our systems do not have visibility into third-party coverage details. For this reason, our counter staff is fully trained to clearly explain what is included in your Locauto rate, what is excluded, and what optional extra protections are available directly with us.
We are also deeply sorry for the issue regarding the oil level. Despite our strict pre-rental inspections on every vehicle, an unexpected drop in oil levels unfortunately occurred in this instance.
To help us review this issue and process a reimbursement for the expense you incurred for the oil top-up, please contact our Customer Service team by clicking here: https://portale.locautorent.com/websitecs/cs-home.aspx.
We hope to have the opportunity to welcome you back and provide you with a much seamless experience in the future.
Chiara
Good experience overall
Good experience overall, did not get the car I wanted but a good replacement. Good service staff reasonable friendly.
August 2, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
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