Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
Company replied
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See what reviewers are saying
Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a k... See more
Company replied
The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more
Company replied
The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block larg... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8K reviews
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Problem with mobile app and smart check-in
Everything with the car, check in and check out was good.
The only problem I had was during registration and account creation. My reservation was duplicated, which turned out to be no problem. I still can't access the mobile app, but I can log in to the web version. The smart check-in that you advertise doesn't work at all, and I was never able to do it.
September 5, 2026
May use AI-assist with repliesRead more
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Smooth pickup and deopoff procedure.
Smooth pickup and deopoff procedure.
Clean and new cars. Proficient and nice personnel.
September 6, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for the great review! Stefania
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your review, Juan.
We are glad that you enjoyed our service and we hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Great staff, great car!
Very good reception service in the airport, short shuttle to P3 parking where all the rental cars sit. Easy pick-up, easy drop-off, car was nice, clean, almost new (Fiat 600 hybrid).
August 26, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for the great review! Stefania
Easy pick up
Easy pick up. Good instructions from staff and great customer service.
September 6, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
the service was very good and the staff were very friendly and helpful
The only thing I think could be improved is making sure customers receive the car brand and model they actually booked.
When making my reservation, I booked a Jeep Avenger. However, at the pick-up point, a very polite lady informed me that I would be given a Skoda Kamiq instead.
It’s not a major issue, but it would be nice to receive the car that you actually paid for and booked.
August 30, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Bergamo Aeroporto
Thank you for the great review! Stefania
Samochód był super
The car was great – brand new, straight from the dealership. Everything was well organized and ran smoothly. The shuttle bus transfers from the airport to the rental location were well planned and convenient.
Everything was fine overall. The lady at the airport office could have been a little friendlier... Apart from that, everything went smoothly and was perfectly fine
August 29, 2026
Reply from Locauto Group - Bergamo Aeroporto
Many thanks, see you soon! Erika
Everything was simple and great
Got the car, drove around, dropped it off. Nothing less, nothing more. Very professional staff, whole process was quick and simple.
September 4, 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
New car, but poorly prepared
Fast check-in, new car, no nonsense service. The car was not properly washed on the outside, however and there was no windscreen wash fluid.
September 4, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Audrius,thank you for your review.
We are glad that you enjoyed our car and our service.
At the same time, we apologize for the poor condition of the car, which did not reflect our standards. We will share your feedback with our team to improve our cleaning procedures, and we hope to welcome you back for a 5-star experience next time!
Elisa
The car
The car
I booked a Toyota auris and got a shitbox fiat panda
Most horrible car ever!!!!
August 28, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Constantin,Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the vehicle provided for your rental.
We would like to gently clarify that, according to your reservation voucher, your booking was actually for a "Toyota Aygo or similar" category, rather than a Toyota Auris. Upon your arrival, our team provided a complimentary upgrade to a Fiat Panda, which belongs to a higher car category than the one originally booked.
We sincerely apologize if this model was not to your liking and did not meet your expectations despite being an upgrade. We truly hope you will give us another opportunity in the future to welcome you back and provide you with a 5-star experience.
Elisa
fraud
I rent locauto car by booking.com with full insurance. When I got the car I was told by locauto clerk that online "full insurance" is not full at all and I need to buy another insurance if I want to be covered fully. This seems to me as a fraud. I would never rent a car by these companies - locauto and booking.com.
August 26, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Stefan,thank you for sharing your feedback. We are genuinely sorry to hear about your frustration and apologize for any misunderstanding regarding the insurance options.
We would like to clarify how the insurance process works when booking through a third-party platform. When you purchase "full coverage" through a broker like Booking.com, you are buying their independent protection plan. This type of policy usually works on a reimbursement basis and does not directly waive the deductibles (excess) with Locauto. Furthermore, because this is a separate agreement between you and the broker, Locauto does not have visibility into the specific policies purchased on their website.
Our staff is trained to inform customers about our own direct coverage options, which immediately eliminate or reduce the excess at our rental desk. However, please know that our coverages are entirely optional. You are always completely free to decline them and rely on the protection you already purchased through the broker, based on your personal needs.
We apologize if this situation caused you any distress or felt misleading, as transparency is a priority for us. We truly hope you might reconsider and give us another opportunity in the future to provide you with a smoother, 5-star experience.
Elisa
I arrived about 30 minutes early
I arrived about 30 minutes early. An unfriendly woman informed me that the car was not ready. I came back 30 minutes later and was allowed to choose between two cars. This means the cars were actually available. The insurance cost four times more than with other companies. No thanks, never again.
September 3, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Sanna,thank you for sharing your experience and giving us the opportunity to explain.
We are sincerely sorry to hear that your experience did not meet your expectations and that you were dissatisfied with the interaction at our rental desk.
To provide some context regarding your pick-up, we always kindly ask our customers to adhere to the exact time selected during the booking process. This allows us to efficiently manage the flow of our fleet and ensure that every customer receives a fully prepared vehicle.
When you were given a choice between two cars at your actual scheduled time, it was simply because those vehicles had just been returned, washed, and made ready specifically for your reservation time. This procedure is not meant to be a disservice, but rather a way to avoid making you wait once your booked time arrives. We deeply apologize if our staff did not explain this clearly and courteously to you upon your early arrival.
Regarding the cost of the insurance coverages, we would like to clarify that this is an optional service we offer to guarantee a completely stress-free rental experience. Our comprehensive coverages are designed to give our customers peace of mind, ensuring there are no unexpected surprises or extra charges in the unfortunate event of damage.
We truly value your feedback, as it highlights areas where we need to improve our communication at the desk. We hope you will give us another opportunity in the future to provide you with a flawless experience and regain your trust.
Quick, easy and professional !!!
Quick, easy booking. Professional service on a desk. Reasonable price and no hidden costs. Easy car pick up and return. I would recommend LOCAUTO for the future!!!
September 3, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Everything agreed online has been…
Everything agreed online has been fulfilled and delivered. The welcoming was good. The car was full, tidy and clean. The only drawback is paper work. Long process and time consuming.
August 27, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
service
service, the car was changed before pick up 3 times as car which was boocked by me they would not able to find, after investigation told that my car is on washing, but even after 30 min of waiting they did not found my car and gave another one which was really dirty and not cleaned.
September 2, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Vitalii,thank you for taking the time to write this review.
We apologize for the wait and for the several changes. Our priority is always to offer clean and safe cars. We will share your feedback with our local team to improve our cleaning procedures, and we hope to welcome you back for an even better experience next time.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Everything perfect!
September 3, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
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