Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
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See what reviewers are saying
the staff in Roma was great. In Bergamo they first refused to give me the car if I do not show a flight ticket that I leave Italy. If this is company policy or North Italy policy I do not know but it... See more
Company replied
Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a k... See more
Company replied
The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
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4.5
Excellent
8K reviews
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Friendliness of staff and seamless…
Friendliness of staff and seamless service from start to finish. I have been using Locauto for years and will continue to use them. Highly recommended and the customer service is second to none!.
August 26, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Fantastic service and they don't take a…
Fantastic service and they don't take a HUGE security deposit like most of the other rental companies.
August 28, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Adam,thank you for taking the time to write this review.
We are glad that you enjoyed our smooth procedures and we hope to welcome you back for an even better experience next time.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
half a tank of fuel
I received documents to sign before getting into the car, stating that the car had a full tank. After leaving the parking lot, I noticed that the fuel tank was a little over half full. I contacted customer service, but it took 15 days for a response. I returned the car with the same fuel level, but I was still charged for the full tank and the refill. I was also informed that the tank was full, but the fuel gauge was faulty. Unfortunately, this doesn't reflect my experience, as on the second day of use, I filled the tank and the gauge showed a full tank, and I have photo documentation. I conclude that either I was deliberately given a car that wasn't fully functional, or they were trying to defraud me. I'm waiting for a response from customer service.
August 28, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Kamil Piotr,thank you for taking the time to leave your review and for bringing this specific matter to our attention.
We understand your frustration regarding the fuel charges and the information you received about the fuel gauge. Please rest assured that our Customer Service team is currently conducting all the necessary verifications regarding your rental.
They are thoroughly investigating your case and will get back to you with a detailed response as soon as possible.
We hope to welcome you back for a flawless experience next time.
Chiara
It was easy to rent and take the car
It was easy to rent and take the car. The price was very affordable. The car was good.
August 23, 2026
Reply from Locauto Group - Bergamo Aeroporto
That's great to hear! See you soon, Angelo
Price big was
August 20, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Gocha,thank you for your review.
We are sorry to hear that your experience was not completely satisfactory regarding the price.
Please note that our rates are based on a dynamic pricing system, which fluctuates according to market demand and vehicle availability.
We truly value your feedback and will take your comments into account as we work to improve our services. We hope to have the opportunity to welcome you back in the future.
Chiara
Honest company
They even upgraded me with a better car .. new car full of technology
The staff were great George was very helpful.!
Will come back again for sure
August 20, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Inganno
Una grande truffa se non acquisti un'assicurazione da nulla solo da una società esterna ti spingono che hai danneggiato il veicolo e devi pagare ti avverto contro questa compagnia
Edit
Only I have before and after photos and there is no damage!
August 27, 2026
Reply from Locauto Group - Bergamo Aeroporto
Ciao Bartosz A., grazie per la tua recensione e per darci modo di spiegare.
Ci dispiace molto per la tua insoddisfazione e ci rammarichiamo che tu abbia avuto questa sensazione riguardo al nostro servizio.
Desideriamo chiarire che il nostro staff esegue le verifiche sui veicoli al momento della riconsegna applicando le stesse identiche procedure per tutti i clienti, a prescindere dalle coperture assicurative stipulate. I controlli sui danni sono fondamentali sia per mantenere i report sempre aggiornati a tutela dei guidatori successivi, sia per garantire la massima sicurezza del veicolo prima di ogni nuovo noleggio.
Ci dispiace che tu ti sia sentito accusato: la verifica del veicolo è un passaggio standard indispensabile e mai mirato alla singola persona. Ci auguriamo di poterti offrire un'esperienza migliore in futuro.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Easy to find in the airport
Easy to find in the airport. The procedure of return, even without employee is fast and clear. Clean and good cars. Polite staff at the reception in the airport.
The insurance packages is little bit expensive.
August 19, 2026
Reply from Locauto Group - Bergamo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
I’ve booked Audi A3 or similar
I’ve booked Audi A3 or similar. But i’ve got Skoda Karoq - not the same class auto. Otherwise, the service was easy to use and the staff was friendly.
August 26, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Tadas,thank you for your review.
We are sincerely sorry that the car did not meet your expectations this time.
We would like to remind you that bookings are based on vehicle categories, and unfortunately, we cannot guarantee a specific model.
We hope to welcome you back for a much better experience next time.
Elisa
Very good car 😀
August 26, 2026
Reply from Locauto Group - Bergamo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
A very reliable car rental company
A very reliable car rental company. We received a brand-new, clean car and the instructions for picking it up were very clear and easy to follow. We had a great experience and would definitely recommend this company!
August 24, 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
New cars 0 to 12months old i would…
New cars 0 to 12months old i would say,staff it’s ok,service average it’s ok and if you take Don’t worry extra cover all the booking process becomes faster
August 15, 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Nomeru uno
Nomeru uno! Thanks for giving me the car with debit card and no deposit. You saved my trip.
August 25, 2026
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Helpful and fast
August 18, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Irritating experience
I told, I'm fully covered - but person behind the desk didnt want to listen, and tried to up sell one more insurance. I received heavy smokers car. Car wasn't cleaned properly inside. Among rubbish I found powerbank. Not bad at all :-)
August 24, 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Andy,thank you for sharing your feedback with us.
Regarding the coverage, please note that Locauto does not have visibility into policies purchased through third-party brokers, as those agreements are made directly between you and the broker. Our staff is trained to inform customers about our specific rental conditions and optional services so that everyone can make an informed, free choice at the desk.
We are truly sorry about the cleanliness of the vehicle, as this certainly does not reflect our standards. We take your comments seriously and will use them to improve our cleaning and inspection procedures.
We hope to welcome you back in the future for a true 5-star experience!
Elisa
Great car, great service
This is my second time witch Locauto. I had a great experience with Locauto, like the first time. The car pick-up and return process was quick, smooth, and hassle-free. The team was helpful and professional. I would definitely use their service again. In the return process, Riccardo and Elia were very helpful, like the pick-up office in Milano - Corvetto.
August 23, 2026
Reply from Locauto Group - Bergamo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
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