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Locauto Group - Catania Aeroporto Reviews 

16,516
TrustScore 4.5 out of 5

4.7

Aeroporto Fontanarossa, 95121 Catania, Catania / Sicilia, IT


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Rated 5 out of 5 stars

Very professional and helpful staff! Great exeperience renting from Locauto, right from the terminal desk! Cristina was awesome! She helped us with some card issues and she was super nice overall... See more

Company replied

Rated 5 out of 5 stars

Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more

Company replied

Rated 5 out of 5 stars

I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more

Company replied

Rated 5 out of 5 stars

The staff at both Palermo and Catania were both polite and helpful. Georgia at Catania met us with a cheerful smile and explained the returns process whilst speaking excellent English. Fast pick up an... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

  • +39 0243020405
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4.7

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TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(16,516)

59,174 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful Locauto

Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midnight. The staff were friendly and helpful.

Nonostante il dirottamento del volo da Catania a Trapani, Locauto ha gestito la situazione con grande professionalità. La loro linea telefonica è stata sempre disponibile e l’ufficio presso l’aeroporto di Catania è rimasto aperto fino a mezzanotte. Il personale Locauto si è dimostrato gentile e disponibile ad aiutare.

August 20, 2026
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Reply from Locauto Group - Catania Aeroporto

That's great to hear! See you soon, Angelo

Rated 3 out of 5 stars

LEVARGING OF CANCELLED FLIGHTS

GREAT SERIVICE, HOW EVER WE NEEDED TO HIRE A CAR DUE TO THE VOLCANOE CANCLEING FLIGHTS AND THE COST OF THE HIRE CAR WAS OVER 500 EUROS FOR 12 HOURS. I THINK LEVERAGING OFF A TIME LIKE THIS IS TAKING ADVATAGE OF YOUR CUSTOMERS. DUE TO THIS I WOULD NOT BE USING THIS CAR RENTAL AGAIN. HOWEVER HAVING A VEHCILE AVLAIBLE SOLVED THE ISSUE.;

August 12, 2026
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Reply from Locauto Group - Catania Aeroporto

Hello Wolfe, thank you for sharing your experience with Locauto. We are sorry to hear that the Mout Etna affected your vacation and we are glad we could help you. We experienced an incredible amout of cancelations and last minute requests which we were not prepared for and we tried our best to assist everybody.
Last-minute rentals during Peak Season are unfortunately subject to higher rates, we truly appreciate your understanding and hope to see you again soon.
Sara

Rated 5 out of 5 stars

Everything as planned

Everything as planned. Same check before and after the car returned.

August 12, 2026
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Reply from Locauto Group - Catania Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 3 out of 5 stars

Car was not what we ordered but was…

Car was not what we ordered but was similar

August 13, 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Slaheddine,thank you for sharing your experience with us.
We apologize if the car did not completely meet your expectations. We would like to clarify that bookings are based on vehicle category rather than a specific model. However, within the same category, we offer various models with similar features. We hope to welcome you back for a better experience next time.

Elisa

Rated 5 out of 5 stars

Easy reservation

Easy reservation, car pick up as well as drop off. No surprises, clean car and helpful and friendly staff.

August 16, 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Great Service

Needed a car last minute twice in the same trip. Locauto had great service, great cars and great price. Process was simple and quick. Would recomend.

August 11, 2026
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Reply from Locauto Group - Catania Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Alessio

Alessio
The guy was very efficient and carefull from US, sharp and quick it was perfect !

August 17, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Great customer service

Great customer service

August 17, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Alessio

Alessio. Superb experience; super check in, very helpful. Flight delayed but really good assistance for Etna. Nice upgrade too.
Ulrich

August 17, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 4 out of 5 stars

Locauto car rental Italy

Rental office in Catania airport was easily accessible, service was ok also.

August 9, 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Elie ,thank you for your review.
We look forward to welcoming you back in the future!

Elisa

Rated 5 out of 5 stars

Great service

Great service, great car and professional help from Alessio!

August 17, 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 2 out of 5 stars

The pick up took such a long time

The pick up took such a long time. We rented the car for 9 o’clock and we had to wait for 45 min outside in the sun and almost mist our plane.

August 10, 2026
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Reply from Locauto Group - Catania Aeroporto

Hello Carina, thank you for choosing Locauto and for taking the time to share your feedback. We sincerely apologize for the wait you experienced. We are currently seeing high customer volumes during our peak season, which can unfortunately lead to delays at the counter. We truly appreciate your patience and your business, and we hope to have the opportunity to welcome you back soon.
Anna

Rated 4 out of 5 stars

Best Experimente so far

All very fast, simple burocracy , friendly service. We we're only unsure about a little alarm symbol that was always on and we di not know what It was. Turned out tò be nothing and could simply have been turned off.

August 10, 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Claudia,thank you for your review.
We are very happy to hear that you appreciated our fast procedures and friendly staff!

We are truly sorry that the warning light caused you uncertainty and stress during your trip. We deeply value your feedback and will use it to improve our pre-rental vehicle inspections, ensuring our team clears these notifications and thoroughly explains the dashboard before handover.

We look forward to welcoming you back for a flawless, 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Would choose them again

Pickup and return was easy and quick, the support was covering every question, not pushy but rational. The car was in the promised condition.

July 29, 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

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