Locauto Group - Catania Aeroporto Reviews 

Helpful staff, gave all the details upon pick up, no credit card guarantee, offered better car for a little extra. I prepaid the fuel and it was proven a correct move in the end.

Good service and a very convenient location, just a 5-minute walk from Catania Airport. Emanuele, who assisted us, was extremely helpful, attentive, and professional. He explained everything clearly and made the whole process smooth and easy. Highly recommended!

Efficient, well organised pick up, short walk to pick car up

Full insurance option. Office open to late hours. Competitive pricing. In my opinion best option. My flight was delayed but they wait for me after office was closed.

Very kind employees. Good service.

Nice welcoming and recommandations.
The car was nice
There is a QR code to scan to indicate the car-return way for Check out.

Picking up the car as well as returning went very smooth and quick. Transparant terms and very friendly staff!

Alessio is very attentive and help us with fast check-out.

The car was brand new, fuel-efficient, and very comfortable. The service was excellent, and the staff were extremely helpful and friendly. They recommended a great car that was perfect for our needs.

We are very satisfied with the experience. Well done!

Arrival after midnight was not a problem, near location to airport terminal, no hidden fees, no pushing to pay for some extra insurance, helpful and willing approach, no need of credit card, new and clean car

Everything easy and professional.

Fast and professional service upon pickup. Returning the car was also quick and efficient. Only directions to the "car return" facility at Catania Airport are provided.

Good car. Easy check in and check out, well organized. Only negative point was at check in, the employee gave us a story that we were too early to pick up the car but we could get another one directly if we were choosing for an upgrade. We were only 30min early but after traveling and just arriving I agreed to it to afterwards realize that it made no sense.

Nice personnel, easy to book and easy to find at the airport. Only finding the car itself in the big car park was a little more complicated. Would book again.

Alessio, excellent service from start to finish.

Staff was great, fuel package offered was fair and had a decent price, car was new and very reliable and above all that more and more LOCAUTO is becoming my number one choice - no tricks or fake problems during the car return to push for additional cost and unfair expenses. What has been agreed was charged (of course car was delivered in exactly the same conditions)

We had an extremely disappointing experience with this company.

During our trip, we got a flat tire. We immediately contacted customer support, but for 8 hours after our first call, nobody was able to help us. Every time we called, we were asked to leave our phone number and were promised a callback, but no one ever called us back. The office staff kept telling us they could not help and that we had to wait for customer support.

When we finally arrived at the office in person, we were told that we should have simply stayed in the car and waited the entire time, even though the outside temperature was 43°C (109°F). This attitude toward customers is completely unacceptable.

Since we received no assistance, we had to take a taxi to the office at our own expense, costing us €300. Only after arriving in person did they finally process our case. Unfortunately, that was not the end of our problems.

The following day, the company required us to return to the location where we had been forced to leave the vehicle in order to collect paperwork from the tow truck driver. To do this, we had to rent another car at our own expense, as the company did not provide us with a replacement vehicle or any assistance. Instead of resolving the situation, they shifted all the responsibility, organization, and additional costs onto us.

As a result, we lost two full days of our vacation, spent hundreds of euros on taxis and an additional rental car, and wasted countless hours driving, waiting, and trying to reach customer support. Despite having full insurance (except theft coverage), we were also charged an additional €190 for the towing service because of the flat tire.

The customer service was terrible. The support team was practically nonexistent, employees kept passing responsibility to each other, behaved rudely, and instead of solving the problem, tried to convince us that everything was our fault.

We would never recommend this company to anyone. If you don’t want to ruin your vacation, waste your time, and spend extra money dealing with problems that should be handled by the rental company, choose a different car rental provider.

Great service from staff, professional and answered all my questions.
The car was clean, great condition and overall experience of pick up and drop off was smooth. I would use them again.