Locauto Group - Catania Aeroporto Reviews 

The process was easy! Very kind people in Catania airport. I didn’t need anything more. The parking that we had to return the car is a bit tricky to find it.

I was nervous about booking a rental car in Sicily due to all the negative reviews but I must say the experience with Locauto, booked through Auto Europe, was excellent. We arrived at the check in desk at the airport and we were not pressured into buying additional insurance as I told them I already paid for it through Auto Europe, whereas I see reviews saying other companies still insist. We then went to the area to collect the car, they gave us the car we ordered and also the child seats we requested. There was some minor damage on the car, which they were open and honest about, and they showed us that they already had it on record before we signed for it. On return they spent about 10 minutes checking the car, as expected, and there was no additional damage so we signed the return form and were off. They may have been slightly more expensive than some other firms but it was definitely worth it for the seamless experience.

Great Company, wonderful Cars !

nice ang good people on front desk

The rental itself and the car were fine. There was a problem with communication regarding changing the drop-off location. Ultimately, we managed to return the car in a different city.

Generally ok. Our car was not ready when we arrived, but we were offerred another car for additional payment. Finding Locauto Parking at Catania airport is a real challenge, it was very annoying . The car was clean, our car was not fully tanked. Offfice staff nice and helpful, might be better English.

Competence, friendliness, professionalism, efficiency, fast service, what else?

We have a great experience during the difficult situation on the airport in Catania caused by Etna. Thank you

Alessio was very friendly and professional. Was a great experience renting from them.

Friendly receptionist, ready to think with clients about best solutions and clear about total offer and conditions.

Car was close to new and impeccable.

Thank you for the great experience!

quick and easy handling altough very pricey for only one day

An easy and smooth process, thanks to the staff

Everything was smooth, the car was great, we needed small car to use it at the small and tiny streets in Sicilia.

Fast and professional service. Documents were in english language, employees were helpful, friendly. No random charges after trip, very small deposit of 0.01 eur.
Definetely recommend.

Very easy to rent a car, easy replacement of car in case of damage and very easy checking out process. Highly recommended.

I am giving this rating because of the way Locauto communicated and acted at a time when the customer was dealing with a genuine force majeure situation.

I rented a car for a holiday in Sicily, collecting it at Catania Airport, and then travelled around the island. Mount Etna erupted, which resulted in our departure airport being changed approximately one hour before the time by which we were required to be at the airport.

We were already on our way to the airport for our return flight, but it became clear that we would not arrive in time for the shuttle bus promised by the airline. We immediately contacted Locauto to propose returning the car at the new airport instead.

What followed was a long chain of phone calls, unanswered or non-existent numbers and emails, all while I was driving. The outcome was particularly disappointing: no alternative solution was offered, followed by a written warning about the “serious consequences” of returning the car elsewhere, and a €500 penalty was charged 16 minutes before the scheduled return time, despite Locauto being fully aware of the reason for the delay.

This situation ultimately forced us to make extremely costly decisions. I had to send my family, including a minor child, back home without me; we lost one of our airline tickets; I had to drive back alone to Catania to return the car at the only location permitted by the company; I then had to purchase another expensive flight, as many people were trying to leave the city affected by the eruption, and I had to pay for three additional nights of accommodation.

What was missing throughout this entire experience was empathy, or even basic consideration for a customer facing an extraordinary and stressful situation.

Providing an unreachable telephone number at such a critical moment is difficult to understand. Even more concerning was the complete lack of an alternative solution. We later discovered that all flights had already been cancelled the previous day, meaning this was not an entirely unexpected situation. There had been time to consider contingency plans, potentially including cooperation with other rental companies that had offices at the new airport.

Communication was also far from adequate. Before making such costly decisions, I specifically asked Locauto to provide me with the exact total penalties and costs that would apply. Instead, I received an email warning me about the “serious consequences” of returning the car elsewhere, without giving me the clear information I had requested.

Finally, I am particularly concerned that €500 was retained and has still not been refunded, even though I returned the car and paid the additional cost for what was effectively another day of the rental.
This experience was not simply about a rental car. It was about how a company chooses to treat a customer when circumstances suddenly become exceptional and unpredictable.
Unfortunately, Locauto's response showed very little flexibility, communication or customer care when it mattered most.

Easy pick up-return
Convenient policies
Professional team
Excellent !

Excellent service and truly helpful staff!

After having a very disappointing experience with another car rental company in Italy, Locauto was a completely different experience from the very beginning.

At Rome Airport, the Locauto team was extremely helpful, friendly and professional. They were able to provide me with a rental car despite the fact that I had a Mastercard debit card, and they handled the whole process smoothly and efficiently. The staff were welcoming, smiling and genuinely interested in helping — exactly what you hope for when you arrive after a long journey.

What impressed me even more was the service at the end of my trip. When returning the car at Sicily Airport, the handover was handled in cooperation with Locauto, and once again their employees were incredibly helpful, responsive and competent. Everything was explained clearly and the return process was quick and hassle-free.

The difference in customer service was remarkable. Locauto made me feel like a valued customer rather than a problem to be dealt with.

A big thank you to the entire Locauto team at Rome Airport and Sicily Airport! I would definitely choose Locauto again and highly recommend them to anyone renting a car in Italy.