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Locauto Group - Milano Linate Aeroporto Reviews 

4,838
TrustScore 4.5 out of 5

4.5

Via Forlanini, 20090 Segrate, Milano / Lombardia, IT


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Rated 5 out of 5 stars

We had an excellent service from start to finish on 6th June 2025 at Milano Liante. After a competitor refused to give us the car w have pre-booked for no good reason me, my husband and our 4 year old... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful people both at the desk and at pick up. Sorted out a car for us when another company at Milan Linate Airport couldn't provide the car we had booked with them through booking.com.

Company replied

Rated 5 out of 5 stars

Easy to find, super friendly and quick staff when both picking up the car at Linate and leaving the car at Malpensa. Would recommend Locauto to anyone traveling to Milan.

Company replied

Rated 4 out of 5 stars

Check-in and check-out went very smoothly and fast. Staff at the checking desk was very helpful and kind. The same I can say about staff at parking spot when check - out. However, I was surprised th... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Linate Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020413. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizi disponibili: Elefast e auto elettriche per spostamenti veloci, sicuri e senza restrizioni di ZTL e di parcheggio.


Contact info

  • Via Forlanini, 20090, Segrate, Milano / Lombardia, Italy

  • +39 0243020413
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4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(4,838)

60,476 reviews in the last 12 months

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Rated 1 out of 5 stars

Dishonest behaviour

Reservation made by booking.com but refused by Locauto at the desk for unclear reason. No refund given. I had to rent the car again for double price at the desk.

July 15, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Hello Olivier, thank you for your review. We’ve looked into your case, and our customer service team has asked the booking partner to process a refund for your unused reservation. We apologize for the troubles experienced at the pick up, your feedback helps our company to offer a better service to our customers.
Anna

Rated 4 out of 5 stars

Crew are all nice

Crew are all nice, car is good as well. but the LIN contact phone isn’t working at all…

July 12, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your review, Andrei! We're glad you appreciated our staff and the car.
We apologize for the issue with the Linate contact number, we are looking into it right away to make sure it's fixed. For any future needs, please feel free to contact us via our email. We hope to see you again soon!
Anna

Rated 5 out of 5 stars

quick rental

quick rental , without any problems, very friendly
just great

July 6, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Was let down by another rental company…

Was let down by another rental company and the staff at Locauto went out of their way to find a solution, highly recommended

July 8, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Super helpful and friendly staff

Super helpful and friendly staff. Barbara was amazing. Europcar canceled our reservation at the last minute and Barbara came to the rescue. Grateful for the quick and friendly service.

July 3, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Very easy pick up and drop off at a…

Very easy pick up and drop off at a different airport in Italy. New vehicle. No issues!

June 24, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Great customer service.

Great customer service.
Brand new car.
Easy and fast hire and return process.

July 10, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Good car

Good car, clean and good price.

July 6, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

good experience

courteous staff, good car, transparent process and charges

July 6, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Great service

Great service, simple and affordable

June 29, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great Fleet of cars

Just the ease of renting and the quality of the car/fleet. Staff at rental were friendly (at pick up not so much) and return was easy.

June 22, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

First time with Locauto

First time with Locauto. I found them to be really, really good. We were upgraded to nicer, bigger car free of charge. The staff were really clear communicators and they weren't trying to upsell which is common with a lot of car rentals.

I'd definitely use them again.

June 28, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Good value for money

The price for the car was good. I got upgraded and a bigger car for the same price. The staff in the office was helpful and polite. The only negative was that the staff at the car park did not show me the car and did not explain all its characteristics.

July 5, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for your review, Dilip! We're glad you enjoyed the upgrade and found good value for money. We truly appreciate your kind words about our office staff. Thank you for your review! We're glad you enjoyed the upgrade and found good value for money. We truly appreciate your kind words about our office staff. We apologize for the incomplete handover at the car park – this does not reflect the standard of service we strive to guarantee to our customers, and we will address it with our team immediately. Hope to welcome you again soon!
Anna

Rated 5 out of 5 stars

Good service

Good service - at pick up, while my flight had been delayed and i picked up the vehicle later than expected, your agent was very accomodating. thanks to him.
the car was good, very clean

July 3, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Excellent service

Excellent service. Car in good condition.

July 2, 2026
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great experience

I did the online check in and within 2 minutes I had my car and drove to my destination. When I returned it the same. It took me 2 minutes and everything was arranged. Car was good too. So good experience

July 2, 2026
Locauto Group - Milano Linate Aeroporto logo

Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Very efficient

Very efficient both picking up and dropping off. I particularly liked the fact that all details of the licences were already stored on your system

July 2, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Hassle free.

Hassle free.

July 2, 2026
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Reply from Locauto Group - Milano Linate Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

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