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Locauto Group - Milano Malpensa Aeroporto T1 Reviews 8,441

TrustScore 4.5 out of 5

4.6

Ferno, 21010 Malpensa, Varese / Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

I'm happy with my experience with Lokato. I rented an A3 car online for a flight to Malpensa. The counter was unattended, and everything was completed in 5-10 minutes. They issued an A4 advance, and I... See more

Company replied

Rated 5 out of 5 stars

Everything from booking to collecting keys and then returning the car was super smooth and easy. With the pre -check in you literally need 2 minutes to collect the keys and go.

Company replied

Rated 5 out of 5 stars

Amazing. It's actually possible to find a good rental company and Locauto is the proof. They are reasonable, kind, effective and flexible. Our flight got delayed and they did not charge us more becau... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this car rental company! They are super professional and help you instantly, and the prices are the best on the market! And they only have new cars!

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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Rated 4 out of 5 stars

Car was ok

Car was ok. But engine run noisy. Child sit too expensive. That's shame. Afford trips with children is already expensive and hard and paying 10+ Euros for child sit is too much. For 65 euros one can buy second hand child sit and company charges that amount for 6 days.

April 15, 2026
Rated 5 out of 5 stars

Smooth and efficient check-in &…

Smooth and efficient check-in & check-out processes. Politeness of staff. Quality & status of the rental car.

April 14, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Всё было быстро

Всё было быстро, профессионально и гладко, я рекомендую

April 8, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

I'm happy with my experience with…

I'm happy with my experience with Lokato. I rented an A3 car online for a flight to Malpensa. The counter was unattended, and everything was completed in 5-10 minutes. They issued an A4 advance, and I picked up the car in the nearby parking lot, 200 meters from the counter. The return was also quick. I was satisfied, and next time I'll definitely look at Lokato's offers first.

April 15, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

I highly recommend this car rental…

I highly recommend this car rental company! They are super professional and help you instantly, and the prices are the best on the market! And they only have new cars!

April 11, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Everything was OK

Everything was OK. I get better car than ordered in the same price. Car was clean. Staff was competent and helpful.

April 8, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T1

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Smooth and fast !

Everything from booking to collecting keys and then returning the car was super smooth and easy.
With the pre -check in you literally need 2 minutes to collect the keys and go.

April 12, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Very good company

Very good company

March 25, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Excellent!

Fast, smooth and clear process.

April 7, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Rent under control

Nothing to report, everything was fine

April 7, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Easy and fast

Easy and fast, clean and reasonably new car

April 7, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Fast and easy reliable car rental service

Fast and easy car rental service. I got bigger car then reserved. Excellent service.

April 13, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 2 out of 5 stars

Customer service is a big concern

The staff at the Milan Malpensa terminal office were quite pushy and came across as disrespectful during the check out. The interaction felt rushed and not very customer-friendly, which left a negative impression

April 12, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

We are sorry Ahmed that your experience was this negative. We didn't meet your expectations and we apologize if our staff was not friendly. We will use your feedback as a way to train our team to be more customer oriented.
Thank you for renting with Locauto, we hope you will give us another chance.

Sara

Rated 5 out of 5 stars

very good in every way

Perfect. Everything went very smoothly. Both picking up and returning the car. Very friendly staff.

April 12, 2026
Locauto Group - Milano Malpensa Aeroporto T1 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T1

Hey, thank you so much for your kind words. we hope to see you soon! Erika

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