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Locauto Group - Milano Malpensa Aeroporto T2 Reviews 

2,434
•
TrustScore 4.5 out of 5

4.6

Stazione Ferroviaria Malpensa Terminal 2, 21019 Somma Lombardo, Varese / Lombardia, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

Great car and service at counter. A bit stressful finding the drop off point at Venice Station- (no clear signage - but all made worse by road closures because of the marathon!) Excellent local compa... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Talal for turning our rental experience around! We weren’t happy with the car we were initially given, but Talal went above and beyond and replaced it with a fantastic car in a muc... See more

Company replied

Rated 4 out of 5 stars

The team was attentive with clear and concise explanations. The car was new, spacious and very comfortable. It had a good trunk, which served us fully. The only problem was having to take the car at t... See more

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Rated 5 out of 5 stars

I had a very good experience with the front desk of Locauto group in Milan T-2. After having a problem with another car rental company upon arrival this team was able to rent me a vehicle for 21 days... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 2, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Stazione Ferroviaria Malpensa Terminal 2, 21019, Somma Lombardo, Varese / Lombardia, Italy

  • +39 0243020403
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,434)

62,146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient location near terminal 2…

Convenient location near terminal 2 without any delays. Clean car

June 23, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

THE STAFF WAS VERY HELPFUL AND KIND.

THE STAFF WAS VERY HELPFUL AND KIND.
SERVICE WAS GREAT

June 16, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

The company doing well

The company doing well, staff are friendly and car was in a good condition and econom. Thank you for your service.

June 22, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 3 out of 5 stars

Would recommend but watch for hard insurance sell

Car was new, clean, hybrid so very happy there. At the office I found that there, as with others rental companies, remained a hard sell on additional insurances even though I'd paid for full comprehensive cover. It was insinuated that PlanetRentalCars (broker company) insurance wasn't enough. I had to be firm and walk away. Dropped 2 stars due to this. The guys handing the car to me and taking from me were great.
I would recommend but still watch for hard selling

June 19, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear TheWelshbot,thank you for sharing your experience.
We are glad that you appreciated our service.
We apologize if you felt pressured to purchase extra coverage but we would like to remind you that our staff is trained to explain all coverage and roadside options to every customer.
Please note that if you purchased insurance through a third-party broker, Locauto has no visibility into that private agreement, which is why our team offers our direct coverage at the desk.

We hope this clarifies the situation and look forward to welcoming you back for a better experience.
Elisa

Rated 5 out of 5 stars

Good communication

Good communication, helped us find car. Confirmed no damage at the end of the rental and immediately returned small deposit.

June 17, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Great Experience

Great service great car and lovely staff

June 11, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hello, so glad you enjoyed the trip with us, Fabio

Rated 1 out of 5 stars

They charged me over $700 for a scratch…

They charged me over $700 for a scratch on the car. Theft.

Also, an additional 50 euro for returning the car dirty after a 11-day trip. Avoid this company.

June 10, 2026
Unprompted review
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hello Juan Pablo, thank you for sharing your feedback and giving us the opportunity to respond. We know dealing with vehicle damage is incredibly stressful, and we are truly sorry you had to go through this.
Transparency is at the core of what we do, which is why all potential damage costs are listed directly on our website. To provide peace of mind, we also offer a full coverage service that reduces your financial responsibility to zero.
We genuinely value your feedback and hope to provide you with a much smoother, worry-free experience on your next rental.

Anna

Rated 5 out of 5 stars

The company was extremely cooperative…

The company was extremely cooperative from the beginning of the rental process at the counter. The staff member who handed over the car was also very helpful and professional. I rented the car for 13 days, and it was very clean and in excellent condition.

One of the best things was that no deposit was required, which was excellent. I also contacted them via email to request extra hours for the car return, and they responded very quickly and accommodated my request.

The return process was smooth and fast, and the staff handled everything efficiently. Many thanks to them for their excellent service and professionalism. Highly recommended

June 9, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Great

great experience, polite service, normal prices.

June 15, 2026
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Reply from Locauto Group - Milano Malpensa Aeroporto T2

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

fast and easy

fast and easy, with no deposit. good support

June 8, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 1 out of 5 stars

We returned the Car monday morning at 5…

We returned the Car sunday morning at 5 in the morning without any risks , the office of Locauto is closed at that time.( We put the keys in a special box)
At 10 We received an email that the Car had an scratch and We have To pay 500€ in 48 hours or they do take off the money from the credit card.
The minimum they should do is to send a foto of the scratch proving that there really is a sratch.

June 15, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Olaf,thank you for sharing your experience with Locauto.
We are sorry that your experience was not entirely positive due to the charge for the damage identified.We would like to clarify that all charges are applied only following a rigorous technical and documentary verification. All documentation, including photos and the signed report, is at your disposal for any clarification at this link:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to welcome you back and provide you with a seamless experience.
Elisa

Rated 4 out of 5 stars

Staff was courteous

Staff was courteous.
Car was clean

June 7, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hi Kathleen,thank you for your feedback.
We are thrilled to hear that you enjoyed our staff and our car.
We hope to welcome you back in the future with a 5-star experience.
Chiara

Rated 4 out of 5 stars

Mixed

In Malpensa we got a Fiat Panda. After one week or so the battery suddenly was dead. That means that the first car was not what we expected to get! = Bad experience.
The change of the car in Mantua was quick and unbureaucratic, thanks to your colleagues. = Very good experience.

June 14, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Hi Thomas,thank you for sharing your feedback. We sincerely apologize for the frustration caused by the battery failure on your first car. While we perform thorough checks on all our vehicles before every rental, mechanical components like batteries can unfortunately fail suddenly and without warning. We are, however, very glad to hear that our team in Mantua acted quickly and efficiently to swap your car and get you back on the road. We appreciate your patience and hope to provide you with a completely seamless experience next time.
Elisa

Rated 5 out of 5 stars

Would definitely use again

Would definitely use again. The staff on both pick up and return were excellent. Pre damage to car had already been noted and they appear to have a very fair return policy on damage too. Price was extremely competitive. Would not hesitate in booking with them again in the future.

June 13, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The service was excellent, the car was great and the whole process of pickup and dropoff was smooth and quick.

June 2, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

Friendly people

Friendly people, Quick service. All went well. One remark - I would expect that system will remember me and I will not have to write down my contact details again due to the fact I rented car in March.

June 12, 2026
Locauto Group - Milano Malpensa Aeroporto T2 logo

Reply from Locauto Group - Milano Malpensa Aeroporto T2

Dear Jan,thank you for sharing your experience.
We are thrilled to ear that you enjoyed our service and our friendly staff.
We apologize if it took a few minutes to register your information.
Since this was not your first time renting with us, your details should have already been registered; it is possible there was a temporary system issue.
We will check with our IT department to investigate what happened.
We look forward to welcoming you back in the future.
Elisa

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