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Locauto Group - Olbia Aeroporto Reviews 

8,574
TrustScore 5 out of 5

4.8

Aeroporto Costa Smeralda, 07026 Olbia, Olbia Tempio / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

I really liked the approach of not looking for every single tiny scratch that many other companies have. Locauto have a tolerance level which covers minor small scratches. Whilst the rental price is... See more

Company replied

Rated 5 out of 5 stars

Easy, fast and reliable. Staff is friendly and helpful. Fast pickup process. Agent did the usual upselling for insurance and larger car - but opting out on these offers was professionally accepted.... See more

Company replied

Rated 5 out of 5 stars

The car was in excellent condition, almost brand new. The pick-up process was very quick and easy, with all the paperwork and payment handled efficiently. No deposit or credit card was required, whi... See more

Company replied

Rated 3 out of 5 stars

Pick-up and return of the car was easy and quick and the cars qwew in good shape. Unfortunately we had a flat tire during our journey around the island. The availability of your service line was terri... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Olbia Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020406. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Costa Smeralda, 07026, Olbia, Olbia Tempio / Sardegna, Italy

  • +39 0243020406
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4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(8,574)

61,034 reviews in the last 12 months

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Rated 4 out of 5 stars

Would use again, happily.

Clean car. Efficient staff. We were early (about an hour) and told our vehicle wasn’t ready, so we ended up paying extra for larger vehicle rather than waiting. No mad push for extra insurance (already covered) or anything, so very happy about that. Drop off to Cagliari airport was only downside as had to lap airport 3 times to find Locauto drop off area. Could have explained that in email or text which would have greatly helped.

September 8, 2026
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Reply from Locauto Group - Olbia Aeroporto

Dear Derek,Thank you for taking the time to share your review! We are very glad to hear that you appreciated our clean vehicles, our efficient staff, and our transparent approach regarding insurance coverages.

Regarding your arrival, we would like to kindly clarify that we ask our customers to respect the pick-up time specified in their reservation. Sticking to the scheduled times allows us to properly manage the flow of our fleet, prepare the cars, and avoid unnecessary waits for our clients.We sincerely apologize for the difficulty you experienced finding the drop-off area at Cagliari airport. Please note that physical signage within the airport is managed directly by the airport authorities. However, we truly value your feedback and will use it to improve the directions and information we provide at the counter to make the return process easier.

We are very happy that everything went well overall, and we look forward to welcoming you back for a flawless, 5-star experience next time!
Elisa

Rated 1 out of 5 stars

Upcharged and scammed w pricing

Upcharged and scammed w pricing

September 10, 2026
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Reply from Locauto Group - Olbia Aeroporto

Dear Avraham,thank you for sharing your feedback. We understand your frustration regarding the cost of your rental, and we are sorry to hear you feel you were overcharged.

Please allow us to clarify how our pricing structure works. Our rates are dynamic, this means prices fluctuate based on real-time factors such as vehicle availability, seasonality, and current market demand.

At Locauto, we always strive to keep our pricing highly competitive while providing quality service. However, we take your concerns seriously and have taken note of your comments to help us continue improving our customer experience.
We hope to welcome you back for a better experience next time!
Elisa

Rated 5 out of 5 stars

No problems experienced

No problems experienced. The car was in a very good condition and pickup and return were really easy.

August 29, 2026
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Reply from Locauto Group - Olbia Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Car was spotless

Car was spotless, service was quick and pleasant. Thank you.

September 7, 2026
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Reply from Locauto Group - Olbia Aeroporto

Thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back for a 5-star experience next time!
Elisa

Rated 4 out of 5 stars

Wait time to pick up car

It was a bit of a wait to do the check in at the airport but when delivering the car back in Cagliari they were helpful and have advice as to where to go to top up the fuel.
Finding the location of them at the airport was a bit hard though

August 27, 2026
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Reply from Locauto Group - Olbia Aeroporto

Dear Barbara,thank you for your review.
We are glad that you enjoyed our service and appreciated our staff. At the same time, we apologize for the wait and the difficulty in finding the location. We will share your feedback with our team to improve the directions provided at the counter. We hope to welcome you back for a better experience next time!
Elisa

Rated 3 out of 5 stars

There was no navigating in the car !

There was no navigating in the car !
This is an absolutely MUST
Once and never again

September 8, 2026
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Reply from Locauto Group - Olbia Aeroporto

Dear Bernd,thank you for your review.
We are truly sorry that the vehicle did not meet your expectations and that the lack of an in-car navigation system made your journey stressful.

While we strive to provide modern vehicles, built-in features like dedicated navigation systems depend entirely on the specific specifications provided by the manufacturer.

We take your feedback very seriously as we continuously review and upgrade our fleet. We hope you will consider giving us another chance in the future so we can provide you with a much better experience.

Elisa

Rated 5 out of 5 stars

Good experience

Easy and reputable.

September 8, 2026
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Reply from Locauto Group - Olbia Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Great experience

Great experience, good car hibrid I few good

September 1, 2026
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Reply from Locauto Group - Olbia Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Better than other car rental

Better than other car rental, smooth renting process, no hidden surprise, no deposit and great car

September 8, 2026
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Reply from Locauto Group - Olbia Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Good experience

We rented car for a week, stuff was very friendly, picking and returning process very quick and smooth. Would recommend this company.

September 6, 2026
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Reply from Locauto Group - Olbia Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Everything was great

Everything was great. Very professional service.

August 31, 2026
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Reply from Locauto Group - Olbia Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Easy

No problema at all

September 7, 2026
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Reply from Locauto Group - Olbia Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Top of the top

Top of the top

August 31, 2026
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Reply from Locauto Group - Olbia Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

PERFECT

Everything was perfect and the car we rented was new (less than 5000 kms).

August 31, 2026
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Reply from Locauto Group - Olbia Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Cooperative

Cooperative, friendly

August 31, 2026
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Reply from Locauto Group - Olbia Aeroporto

That's great to hear! See you soon, Angelo

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