So far I've bought 2 bottles of the fantastic Loch Lomond Inchmoan 12 yr old. I've put it on my Christmas list and, if Santa doesn't bring it, I'll be back to order another bottle straight after Chri... See more
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Got an email about the sale and on a couple of friends' advice, got a bottle of the Distillery Release 6, an 8 year old blended scotch. Its actually 100% barley, but because the type of still used was... See more
An amazingly fast service from Loch Lomond distillery!! The whisky arrived extremely well packaged. I hope the recipient of the gift will be delighted. Perhaps the etching of the message could have st... See more
Absolutely delightful. Did not realise how much I love to indulge in a good whiskey. Could possibly mistaken myself for an alcoholic now. Atleast I can be happy 🤣
Company details
Contact info
Loch Lomond Distillery, Lomond Estate, Bowie Rd, G83 0TL, Alexandria, United Kingdom
- 01290 551211
- support@lochlomondgroup.com
- lochlomondwhiskies.com
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I had a problem with the bottle of…
I had a problem with the bottle of whiskey I bought . They were absolutely amazing they sorted it out straight away . Excellent team
5 stars
Exceptional service from start to finish! Ordering my Loch Lomond Whisky online was quick and easy, and the delivery was incredibly fast and efficient. The packaging was secure and ensured the bottle arrived in perfect condition.
Loch Lomond’s attention to detail doesn’t stop at their whisky—it extends to their customer service and delivery experience as well. I couldn’t be happier with how smoothly everything went. Highly recommend both the whisky and their top-notch delivery service.
Great service
Ordering was quick and easy. After I had placed my order I realised the writing on the bottle was incorrect so I emailed straight away and the writing on the bottle was changed immediately. Brilliant service. I have received the bottle but not looked at the engraving on the bottle as it’s well packed and it’s for a present
Great service!
Great buying experience direct from Loch Lomond.
Product delivered as expected. The 2 bottles I ordered were well protected and came without any issues.
I haven’t opened them as they were limited editions so looking to hold onto them for a while until I decide to consume them. 10% off my first purchase was a welcome bonus
The LL experience.
The. Whisky was for my SIL he was delighted, it was delivered despite postal problems, sadly I haven’t sampled it, he doesn’t live nearby.
Lover of great whisky
Easy to order.
Delivery within time specified.
Well packaged products.
Bought as a Christmas gift for my husband who enjoys a glass or 2 over the festive season.
The 'Steam & Fire' with 2 glasses was an excellent present for a whisky drinker of Scottish parentage.…
The 'Steam & Fire' with 2 glasses was a present, and it came up to expectations, we had a few drams, superb, plus your delivery response and presentation are excellent, keep up the good work.
As always a great product at a really…
As always a great product at a really good price delivered in the timescale exp0ected, an overall exception service, however I was disappointed that they did not honour the special offer of a free glass per bottled ordered.
One of the finest scotch whiskeys I've…
One of the finest scotch whiskeys I've had and reasonably priced too. Determined to try more of their range
Lovely Tasting Malt Whiskey first…
Lovely Tasting Malt Whiskey first sampled when on holiday at Castle Douglas. Well packaged and quick reliable delivery. Thank you Andrea from the distillery
Ease of Ordering
Ease of Ordering
Prompt Delivery
Well Packaged Item even Gift Wrapped in Special Paper & Extra Paper Provided With Gift Card.
Really Pleased With Item & Will Feel Happy To Give It As A Gift To My Son As It Has Some Connection To Where It Came From As His Uncle Lives In Dundonald.
Over All Very Impressed With My Purchase From Loch Lomond Whisky & Will Definately Purchase From Them Again.
Highly recommend
Great to be able to personalise a bottle and the customer services were so helpful amd friendly
The website was easy to use and delivery was prompt
The website was easy to use, the product was great quality & it turned up very promptly.
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